Return to protonvpn.com Facebook   Twitter   Reddit   Instagram   Mastodon   ProtonMail

Troubleshooting


 

How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced – to allow more unique TCP/IP identifiers to be created for each user. While most of the internet users are still using IPv4 protocol, […]

 

Solutions to OpenVPN Authentication Failure messages

Encountering Authentication Failure errors when connecting to ProtonVPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem. There are a number of ways to connect to ProtonVPN apart from our native application (currently available on Windows). It is also possible to connect using a […]

 

How do I check for updates?

We will notify you when new updates become available but if you would like, you can check for updates by following these simple steps: For Windows application: Open the ProtonVPN app Go to top left of the application and click on 3 horizontal lines Locate Update NOTE: If it is […]

 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the ProtonVPN app Press Disconnect in the currently running connection Option 2 Navigate towards the ProtonVPN icon in the systems tray section. Right click the icon and press Disconnect Additional […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the ProtonVPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click the […]

 

Using Adobe Cloud, OneDrive or Office 365 while connected to ProtonVPN

If you are experiencing issues with Adobe Cloud or Microsoft services such as OneDrive or Office 365 while connected to a ProtonVPN server on your Windows device, please follow the steps below to resolve your issue: 1. Open the Network and Internet Settings by right-clicking on the network settings icon […]

 

Prevent Android VPN disconnects with Always-On VPN

Is the ProtonVPN Android app not automatically reestablishing a VPN connection when Always-On VPN is enabled? Here are the steps you can take to resolve this issue. This problem can occur on some devices because certain phones don’t allow ProtonVPN to continue running in the background or use data while […]

 

Does ProtonVPN have a bandwidth or data limit?

No. All ProtonVPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using ProtonVPN. There are […]

 

Why my status is “unprotected”?

When you open the ProtonVPN app, you will sometimes see the warning “You are unprotected!” or “Not connected.” Screenshot of Android app Screenshot of iOS app Screenshot of macOS app Screenshot of Windows app This means that you are not currently connected to one of our VPN servers and that […]

 

Why did a ProtonVPN server get removed?

Occasionally, you may find that the ProtonVPN server you always connect to has been removed. This reflects the fact that, in our continuous effort to expand our network of VPN servers, reduce latency, and improve our service, we need to retire certain servers. There are generally three explanations for this: […]

 


Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure your internet

Get ProtonVPN

For customer support inquiries, please submit the following form for the fastest response:
https://protonvpn.com/support-form

For all other inquiries:
contact@protonvpn.com

You can also Tweet to us:
@ProtonVPN