Introducing the updated Proton. More services, one privacy mission. Learn more

Introducing the updated Proton. Learn more

Troubleshooting


 

Issue with mobile data usage on iOS 14 with Proton VPN

We have been contacted by users reporting that their iPhone is telling them that they are using unexpectedly large amounts of data when using their mobile data plan while connected to Proton VPN. We have found that the cause of this unexpected data use is an accounting issue with iOS […]

 

Why does Google show my IP address originating in a different country from the one Proton VPN lists?

Some users have reported having Google identify their internet connection as originating in a different country than where our server is located. For example, if you are connected to one of our VPN servers in Malaysia, Google might identify your connection as originating in the United Arab Emirates. This is […]

 

Issues encountered using RivaTuner and Proton VPN

RivaTuner is an overclocking and hardware monitoring system for Windows devices that is used to enhance GPU performance. At this point, it is outdated, with the last stable version being released in 2009. We have found that if you have RivaTuner installed on your device, Proton VPN will not open. […]

 

Why did a Proton VPN server get removed?

Occasionally, you may find that the Proton VPN server you always connect to has been removed.  At Proton VPN, we continuously upgrade our servers to ensure the best performance and stability. These investments are what make Proton VPN consistently the fastest VPN service. This means that we will periodically retire […]

 

Using Adobe Cloud, OneDrive or Office 365 while connected to Proton VPN

If you are experiencing issues with Adobe Cloud or Microsoft services such as OneDrive or Office 365 while connected to a Proton VPN server on your Windows device, please follow the steps below to resolve your issue: 1. Open the Network and Internet Settings by right-clicking on the network settings […]

 

How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by the global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced — to allow more unique TCP/IP identifiers to be created for each user. While most of the internet uses the IPv4 protocol, there […]

 

Solutions to Proton VPN Android app issues

VPN Connection fails due to an authentication failure Symptom: Opening and logging in to the Proton VPN Android app is successful. However, when you try to connect to a server, the connection fails and returns the error message “User authentication failed”. The Android application logs indicate “AUTH_FAILED”. (You can access […]

 

Prevent Android VPN disconnects with Always-On VPN

Is the Proton VPN Android app not automatically reestablishing a VPN connection when Always-On VPN is enabled? Here are the steps you can take to resolve this issue. This problem can occur on some devices because certain phones don’t allow Proton VPN to continue running in the background or use […]

 

Troubleshooting VPN connection issues on Windows

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your connection is blocked by your ISP or government If you live in a restrictive country then your […]

 

Unable to connect

In cases Proton VPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. […]

 


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