Return to protonvpn.com Facebook   Twitter   Reddit   ProtonMail

Troubleshooting


 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How to quickly connect to ProtonVPN through Systems Tray option?

The ProtonVPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: when ProtonVPN is minimised, you can also connect by using the Quick Connect button.     Related questions How […]

 

My status is unprotected

Your status is showing as unprotected when your device is not connected to ProtonVPN. The following article describes the easiest steps to connect to ProtonVPN. If you are still unable to connect, please take a look at our list of most frequent connectivity issues.     Related questions Unable to […]

 

Unable to connect

In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you.   […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the ProtonVPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click the […]

 

Understanding and Increasing VPN Speeds

In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans. Because VPN is establishing an encrypted tunnel over your existing Internet connection, the speed of a VPN is largely limited by the […]

 

Does ProtonVPN have bandwidth limit?

All ProtonVPN users have unlimited bandwidth and speed. We have multiple servers in numerous countries to provide you with the fastest and most secure streaming and browsing experience. If you are experiencing issues when connected to ProtonVPN please check out our article about how to solve common bandwidth and speed issues. […]

 

How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced – to allow more unique TCP/IP identifiers to be created for each user. While most of the internet users are still using IPv4 protocol, […]

 

Solutions to ProtonVPN Connectivity Issues on Windows

Having connectivity issues with the ProtonVPN Windows client? Read on for a checklist of things to solve your situation. For Windows, ProtonVPN is available in the form of our own ProtonVPN Windows application. It provides the easiest to use interface and you can connect with just a single click. However, […]

 

Solutions to OpenVPN Authentication Failure messages

Encountering Authentication Failure errors when connecting to ProtonVPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem. There are a number of ways to connect to ProtonVPN apart from our native application (currently available on Windows). It is also possible to connect using a […]

 


Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure Your Internet Today

Get ProtonVPN