Troubleshooting
- Support
- Troubleshooting
Proton VPN product lifecycle stages
This page lists the current lifecycle stage and end-of-life (EOL) date for all Proton VPN products.
- Support
- Troubleshooting
How to uninstall ICPS on Windows 11
The Intel Connectivity Performance Suite (ICPS) may cause conflicts with Proton VPN software on Windows 11. Follow our guide to remove it.
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- Troubleshooting
Proton VPN payment issues
This article explains why payment for your Proton VPN subscription might have failed, and what you can do to fix it.
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- Troubleshooting
How to avoid CAPTCHAs when using Proton VPN
If you use a VPN, you're slightly more likely to get CAPTCHA challenges. But there are steps you can take to keep them to a minimum.
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- Troubleshooting
How we use Zendesk to support our customers
We use Zendesk to handle support requests. This does not compromise your privacy, and you can request human assistance at any time.
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- Troubleshooting
Why did a Proton VPN server get removed?
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- Troubleshooting
How to bypass UK ISP blocks
VPNs are not subject to being blocked under the UK's Digital Economy Act, but some ISPs have been overenthusiastic.
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- Troubleshooting
Difference between Tor browser and Tor over VPN
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- Troubleshooting
How to turn off IPv6 on macOS
We show you how to prevent IPv6 leaks when using third-party VPN apps on macOS.
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- Troubleshooting
How to turn off IPv6 on Windows
If you manually configure Proton VPN on Windows, we recommend blocking IPv6 at the system level. In this guide we show you how.
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- Troubleshooting
How to manually block IPv6 on Linux
If using a manual VPN connection on Linux, we recommend disabling IPv6 to ensure no leaks can occur. We show you how.
