Troubleshooting
- Support
- Troubleshooting
How to manually disable IPv6 on Linux
- Support
- Troubleshooting
How to disable the IPv6 on Windows
- Support
- Troubleshooting
How to turn off IPv6 on macOS
We show you how to prevent IPv6 leaks when using third-party VPN apps on macOS.
- Support
- Troubleshooting
Difference between Tor browser and Tor over VPN
- Support
- Troubleshooting
How to bypass UK Internet service provider blocks and access Proton VPN
- Support
- Troubleshooting
Why did a Proton VPN server get removed?
- Support
- Troubleshooting
- Streaming
Streaming troubleshooting guide
We address some common issues users encounter when steaming content while connected to ProtonVPN, including DNS over HTTPS, browser add-ons, and more
- Support
- Troubleshooting
- Speed
How latency, bandwidth, and throughput impact Internet speed
Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput. Together, they define your overall experience when using the Internet.
- Support
- Troubleshooting
- Speed
Understanding and increasing VPN connection speeds
In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans.
- Support
- Troubleshooting
- Speed
Does Proton VPN have a bandwidth or data limit?
ProtonVPN users can make use of our multiple VPN servers in numerous countries that provide the fastest and most secure streaming and browsing experience.
- Support
- Troubleshooting
- Speed
Server load, Percentages, and Colors explained
- Support
- Troubleshooting
- Connection
How to enable VPN connections
If you have a Proton for Business or a Visionary account with an organization, you can choose whether each user has 10 VPN connections.
- Support
- Troubleshooting
- Connection
Discontinuing support for IKEv2 and OpenVPN on iOS and macOS
We’re dropping support for the OpenVPN and IKEv2 VPN protocols from our iOS app and OpenVPN from our macOS app.
- Support
- Troubleshooting
- Connection
How do I check that my IP address has been changed?
ProtonVPN allows you to change your IP address to appear as if you are browsing from another location. Choose your preferred server and confirm IP change with instructions here.
- Support
- Troubleshooting
- Connection
How to fix common VPN connection problems
This article looks at some common problems you might have connecting to our servers, and provides tips on resolving them.
- Support
- Troubleshooting
- Connection
Why is Quick Connect not working?
Quick Connect uses your default profile to connect you to the internet. If you are experiencing issues with Quick Connect, refer to our guide here.
- Support
- Troubleshooting
- Connection
Solutions to OpenVPN Authentication Failure
- Support
- Troubleshooting
- Connection
Troubleshooting VPN connection issues on Windows
Connection issues with ProtonVPN client on Windows? Here is a list of common causes and known solutions to restore your VPN connection.
- Support
- Troubleshooting
- Connection
How to flush DNS cache on Windows, Mac and Linux
- Support
- Troubleshooting
- Connection
Issues encountered using RivaTuner and Proton VPN
If you have RivaTuner installed on your Windows device, ProtonVPN will not open. Fortunately, there are more current options available that resolve the issue.
- Support
- Troubleshooting
- Connection
How to share a VPN connection via Android hotspot
The Android operating system prevents you from sharing a VPN connection over hotspot unless you have root access on your Android device.
- Support
- Troubleshooting
- Connection
Why does Google show my IP address originating in a different country from the one Proton VPN lists?
When you connect to a ProtonVPN server in one country, Google occasionally says your IP address originates from another. We explain why this happens.
- Support
- Troubleshooting
- Connection
DNS leaks when using a VPN
In this article, we discuss what DNS leaks are and how to ensure they never happen when using ProtonVPN.
- Support
- Troubleshooting
- Connection
How to fix an “RPC server is unavailable” error
We discuss how to fix an "RPC server is unavailable error" that prevents you from connecting to our VPN servers when using Windows.
- Support
- Troubleshooting
- Connection
WireGuard key rotation
It is possible to manually rotate your WireGuard keys, but doing so is rarely useful. In this article we explain why.
- Support
- Troubleshooting
- Connection
Connection issues on Android 13
Android 13 has a bug that can cause your VPN connection to fail. We discuss possible fixes.
- Support
- Troubleshooting
- Connection
Why Proton VPN does not offer a SOCKS5 proxy
Proton doesn’t offer a SOCKS5 proxy and never will. In this article, we explain why.
- Support
- Troubleshooting
- Connection
How to change server if you’re on the Proton VPN Free plan
If you’re on our Free plan, we’ll automatically connect you to a server. You can change this server, but there are important limits on this.
- Support
- Troubleshooting
- Connection
Action needed to connect to VPN
In this support article, we show you how to resolve an “Action needed to connect to VPN” message.
- Support
- Troubleshooting
- Apps
Android permissions and always-on VPN issues
We explain why you are asked to give Android permissions to the ProtonVPN app, and how to disable always-on VPN in other VPN apps
- Support
- Troubleshooting
- Apps
When my iPhone goes to sleep it stops running Proton VPN
A bug in Apple's iOS prevents VPN services from staying connected once you lock your iPhone or iPad's screen. We are working with Apple on a solution.
- Support
- Troubleshooting
- Apps
Why does OpenVPN on the iOS app drain my battery so fast?
When users connect to our VPN using the OpenVPN protocol in the iOS app, it leads to an increase in battery usage. We explain why.
- Support
- Troubleshooting
- Apps
Issue with mobile data usage on iOS 14 with Proton VPN
There is a bug in Apple’s iOS 14 that makes iPhones double count the mobile data you use while you are connected to ProtonVPN while using OpenVPN.