Connection

1. Support
2. Troubleshooting
3. Connection
How to turn off a proxy server on Windows
A proxy server can interfere with your VPN connection. We show you how to turn off your proxy server connection on Windows
1. Support
2. Troubleshooting
3. Connection
How to enable VPN connections
If you have a Proton for Business or a Visionary account with an organization, you can choose whether each user has 10 VPN connections.
1. Support
2. Troubleshooting
3. Connection
Discontinuing support for IKEv2 and OpenVPN on iOS and macOS
We’re dropping support for the OpenVPN and IKEv2 VPN protocols from our iOS app and OpenVPN from our macOS app.
1. Support
2. Troubleshooting
3. Connection
How do I check that my IP address has been changed?
ProtonVPN allows you to change your IP address to appear as if you are browsing from another location. Choose your preferred server and confirm IP change with instructions here.
1. Support
2. Troubleshooting
3. Connection
How to fix common VPN connection problems
This article looks at some common problems you might have connecting to our servers, and provides tips on resolving them.
1. Support
2. Troubleshooting
3. Connection
Why is Quick Connect not working?
Quick Connect uses your default profile to connect you to the internet. If you are experiencing issues with Quick Connect, refer to our guide here.
1. Support
2. Troubleshooting
3. Connection
Solutions to OpenVPN Authentication Failure
1. Support
2. Troubleshooting
3. Connection
Troubleshooting VPN connection issues on Windows
Connection issues with ProtonVPN client on Windows? Here is a list of common causes and known solutions to restore your VPN connection.
1. Support
2. Troubleshooting
3. Connection
How to flush DNS cache on Windows, Mac, and Linux
1. Support
2. Troubleshooting
3. Connection
Issues encountered using RivaTuner and Proton VPN
If you have RivaTuner installed on your Windows device, ProtonVPN will not open. Fortunately, there are more current options available that resolve the issue.
1. Support
2. Troubleshooting
3. Connection
How to share a VPN connection via Android hotspot
The Android operating system prevents you from sharing a VPN connection over hotspot unless you have root access on your Android device.
1. Support
2. Troubleshooting
3. Connection
Why does Google show my IP address originating in a different country from the one Proton VPN lists?
When you connect to a ProtonVPN server in one country, Google occasionally says your IP address originates from another. We explain why this happens.
1. Support
2. Troubleshooting
3. Connection
DNS leaks when using a VPN
In this article, we discuss what DNS leaks are and how to ensure they never happen when using ProtonVPN.
1. Support
2. Troubleshooting
3. Connection
How to fix an “RPC server is unavailable” error
We discuss how to fix an "RPC server is unavailable error" that prevents you from connecting to our VPN servers when using Windows.
1. Support
2. Troubleshooting
3. Connection
WireGuard key rotation
It is possible to manually rotate your WireGuard keys, but doing so is rarely useful. In this article we explain why.
1. Support
2. Troubleshooting
3. Connection
Connection issues on Android 13
Android 13 has a bug that can cause your VPN connection to fail. We discuss possible fixes.
1. Support
2. Troubleshooting
3. Connection
Why Proton VPN does not offer a SOCKS5 proxy
Proton doesn’t offer a SOCKS5 proxy and never will. In this article, we explain why.
1. Support
2. Troubleshooting
3. Connection
How to change server if you’re on the Proton VPN Free plan
If you’re on our Free plan, we’ll automatically connect you to a server. You can change this server, but there are important limits on this.
1. Support
2. Troubleshooting
3. Connection
Action needed to connect to VPN
In this support article, we show you how to resolve an “Action needed to connect to VPN” message.