Connection

1. Support
2. Troubleshooting
3. Connection

To help troubleshoot problems, our support team may ask you to perform a packet capture. In this article, we'll show you how to do this.

1. Support
2. Troubleshooting
3. Connection

It is possible to manually rotate your WireGuard keys, but doing so is rarely useful. In this article we explain why.

1. Support
2. Troubleshooting
3. Connection

Connection issues with ProtonVPN client on Windows? Here is a list of common causes and known solutions to restore your VPN connection.

1. Support
2. Troubleshooting
3. Connection

Android 13 has a bug that can cause your VPN connection to fail. We discuss possible fixes.

1. Support
2. Troubleshooting
3. Connection

If you’re on our Free plan, we’ll automatically connect you to a server. You can change this server, but there are important limits on this.

1. Support
2. Troubleshooting
3. Connection

In this article, we discuss what DNS leaks are and how to ensure they never happen when using ProtonVPN.

1. Support
2. Troubleshooting
3. Connection

This article looks at some common problems you might have connecting to our servers, and provides tips on resolving them.

1. Support
2. Troubleshooting
3. Connection

The Proton VPN Android app will soon no longer support the OpenVPN protocol. In this support article, we explain why.

1. Support
2. Troubleshooting
3. Connection

When you connect to a ProtonVPN server in one country, Google occasionally says your IP address originates from another. We explain why this happens.

1. Support
2. Troubleshooting
3. Connection

Avast software on your Windows PC may cause conflicts with Proton VPN. The steps described in this support article may help.

1. Support
2. Troubleshooting
3. Connection

We’re dropping support for the OpenVPN and IKEv2 VPN protocols from our iOS app and OpenVPN from our macOS app.

1. Support
2. Troubleshooting
3. Connection

A proxy server can interfere with your VPN connection. We show you how to turn off your proxy server connection on Windows

1. Support
2. Troubleshooting
3. Connection

Proton doesn’t offer a SOCKS5 proxy and never will. In this article, we explain why.

1. Support
2. Troubleshooting
3. Connection

For full details on how flush your DNS cache on Windows, macOS, and Linux, please see our blog post on the subject.

1. Support
2. Troubleshooting
3. Connection

The Android operating system prevents you from sharing a VPN connection over hotspot unless you have root access on your Android device.

1. Support
2. Troubleshooting
3. Connection

If you have a Proton for Business or a Visionary account with an organization, you can choose whether each user has 10 VPN connections.

1. Support
2. Troubleshooting
3. Connection

ProtonVPN allows you to change your IP address to appear as if you are browsing from another location. Choose your preferred server and confirm IP change with instructions here.

1. Support
2. Troubleshooting
3. Connection

1. Support
2. Troubleshooting
3. Connection

If you have RivaTuner installed on your Windows device, ProtonVPN will not open. Fortunately, there are more current options available that resolve the issue.

1. Support
2. Troubleshooting
3. Connection

In this support article, we show you how to resolve an “Action needed to connect to VPN” message.