Many of your customers use Proton VPN. We want to help them reach you
People use Proton VPN to protect their privacy while they browse, bank, shop, and work online. Many of them are your customers. We work with technical teams so these users can access your services as usual, while keeping the privacy that brought them to Proton.
For IT, security, and Trust & Safety teams
Blocking VPN traffic also blocks real customers
Many teams block traffic from VPNs and data center IP ranges by default. This can stop bad actors, but it also turns away legitimate customers who use a VPN to protect their privacy. These customers run into failed logins and repeated CAPTCHAs and end up raising more support tickets.
There's a better way to handle customers who use Proton VPN.
Why traffic from Proton VPN is different
Not all VPN traffic carries the same risk. Proton VPN is built for people who value their privacy, and we work very hard to keep abuse off our network.
Privacy-first
Proton VPN is the consumer VPN service from the team behind Proton Mail. It is used by journalists, activists, and everyday people who want to keep their browsing private. We invest heavily in keeping abusive users off the network.
Based in Switzerland
Proton operates under Swiss privacy law, and publishes regular transparency reports.
Open source and audited
Our apps are open source and undergo annual independent security audits, so our claims can always be verified.
A real organization behind every connection
Proton is an established Swiss company that's behind some of the world's most widely used privacy tools. Behind every server connection is an accountable team of real people you can reach when you need them.
How we can help your team
We partner with IT, security, network operations center (NOC), and trust and safety teams to move away from blanket VPN blocking. In practice, this means you can:
Identify legitimate traffic reliably
Distinguish genuine Proton VPN traffic with confidence, so real customers get through while your protections stay intact.
Act on abuse quickly
If abuse occurs, work with us through a direct channel to stop it at the source, rather than penalizing legitimate users sharing that connection.
Deliver a smoother experience for shared users
Legitimate customers sharing a VPN IP address stop getting blocked or challenged unnecessarily, so fewer give up before completing what they came to do.
We'll walk your team through exactly how it works.
We never log what our users do
Privacy is the reason Proton exists. A strict no-logs policy is a cornerstone of our service, and we don't log, monitor, or share what anyone does while connected to Proton VPN.
Working with organizations to protect legitimate users and reduce abuse doesn't change this, and never will.
Who we work with
If your team balances security against customer experience, we'd like to talk. We work with:
IT and infrastructure teams
Network operations (NOC)
Trust and safety
Fraud and risk
Security engineering
Get in touch
Tell us about your service and what you are seeing from VPN users, and we will show you how a partnership could work. There is no cost involved, just a conversation about how we can help the right people connect.
Using Proton VPN and running into blocks or CAPTCHAs?
You can help. Let the support team of a website that blocks you know you use Proton VPN, and that it's affecting your access, and point their technical team to this page. When companies hear from their own customers, it's easier for us to reach the right people and improve access for everyone.