Troubleshooting

1. Support
2. Troubleshooting

This page lists the current lifecycle stage and end-of-life (EOL) date for all Proton VPN products.

1. Support
2. Troubleshooting

This article explains why payment for your Proton VPN subscription might have failed, and what you can do to fix it.

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2. Troubleshooting

The Intel Connectivity Performance Suite (ICPS) may cause conflicts with Proton VPN software on Windows 11. Follow our guide to remove it.

1. Support
2. Troubleshooting

If you use a VPN, you're slightly more likely to get CAPTCHA challenges. But there are steps you can take to keep them to a minimum.

1. Support
2. Troubleshooting

We use Zendesk to handle support requests. This does not compromise your privacy, and you can request human assistance at any time.

1. Support
2. Troubleshooting

1. Support
2. Troubleshooting

VPNs are not subject to being blocked under the UK's Digital Economy Act, but some ISPs have been overenthusiastic.

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2. Troubleshooting

If using a manual VPN connection on Linux, we recommend disabling IPv6 to ensure no leaks can occur. We show you how.

1. Support
2. Troubleshooting

If you manually configure Proton VPN on Windows, we recommend blocking IPv6 at the system level. In this guide we show you how.

1. Support
2. Troubleshooting

We show you how to prevent IPv6 leaks when using third-party VPN apps on macOS.

1. Support
2. Troubleshooting

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2. Troubleshooting
3. Streaming

We explain common error messages while streaming YouTube with Proton VPN, and provide troubleshooting guidance to help solve the issue.

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2. Troubleshooting
3. Streaming

We address some common issues users encounter when steaming content while connected to ProtonVPN, including DNS over HTTPS, browser add-ons, and more

1. Support
2. Troubleshooting
3. Speed

Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput. Together, they define your overall experience when using the Internet.

1. Support
2. Troubleshooting
3. Speed

1. Support
2. Troubleshooting
3. Speed

In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans.

1. Support
2. Troubleshooting
3. Speed

ProtonVPN users can make use of our multiple VPN servers in numerous countries that provide the fastest and most secure streaming and browsing experience. 

1. Support
2. Troubleshooting
3. Connection

The Proton VPN Android app will soon no longer support the OpenVPN protocol. In this support article, we explain why.

1. Support
2. Troubleshooting
3. Connection

A proxy server can interfere with your VPN connection. We show you how to turn off your proxy server connection on Windows

1. Support
2. Troubleshooting
3. Connection

To help troubleshoot problems, our support team may ask you to perform a packet capture. In this article, we'll show you how to do this.

1. Support
2. Troubleshooting
3. Connection

Avast software on your Windows PC may cause conflicts with Proton VPN. The steps described in this support article may help.

1. Support
2. Troubleshooting
3. Connection

If you’re on our Free plan, we’ll automatically connect you to a server. You can change this server, but there are important limits on this.

1. Support
2. Troubleshooting
3. Connection

If you have a Proton for Business or a Visionary account with an organization, you can choose whether each user has 10 VPN connections.

1. Support
2. Troubleshooting
3. Connection

We’re dropping support for the OpenVPN and IKEv2 VPN protocols from our iOS app and OpenVPN from our macOS app.

1. Support
2. Troubleshooting
3. Connection

We discuss how to fix an "RPC server is unavailable error" that prevents you from connecting to our VPN servers when using Windows.

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2. Troubleshooting
3. Connection

It is possible to manually rotate your WireGuard keys, but doing so is rarely useful. In this article we explain why.

1. Support
2. Troubleshooting
3. Connection

Android 13 has a bug that can cause your VPN connection to fail. We discuss possible fixes.

1. Support
2. Troubleshooting
3. Connection

Proton doesn’t offer a SOCKS5 proxy and never will. In this article, we explain why.

1. Support
2. Troubleshooting
3. Connection

In this article, we discuss what DNS leaks are and how to ensure they never happen when using ProtonVPN.

1. Support
2. Troubleshooting
3. Connection

The Android operating system prevents you from sharing a VPN connection over hotspot unless you have root access on your Android device.

1. Support
2. Troubleshooting
3. Connection

When you connect to a ProtonVPN server in one country, Google occasionally says your IP address originates from another. We explain why this happens.

1. Support
2. Troubleshooting
3. Connection

If you have RivaTuner installed on your Windows device, ProtonVPN will not open. Fortunately, there are more current options available that resolve the issue.

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2. Troubleshooting
3. Connection

For full details on how flush your DNS cache on Windows, macOS, and Linux, please see our blog post on the subject.

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2. Troubleshooting
3. Connection

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2. Troubleshooting
3. Connection

Connection issues with ProtonVPN client on Windows? Here is a list of common causes and known solutions to restore your VPN connection.

1. Support
2. Troubleshooting
3. Connection

ProtonVPN allows you to change your IP address to appear as if you are browsing from another location. Choose your preferred server and confirm IP change with instructions here.

1. Support
2. Troubleshooting
3. Connection

This article looks at some common problems you might have connecting to our servers, and provides tips on resolving them.

1. Support
2. Troubleshooting
3. Connection

In this support article, we show you how to resolve an “Action needed to connect to VPN” message.

1. Support
2. Troubleshooting
3. Apps

A bug on Android 16 can expose your real IP address even with the "kill switch" enabled. Learn what's affected and how to protect yourself.

1. Support
2. Troubleshooting
3. Apps

On Windows 11, the Proton VPN app appears to make frequent location access requests. We explain why.

1. Support
2. Troubleshooting
3. Apps

The sole purpose of our maps is to provide you with a convenient way to locate a server that fits your needs. In this support article, we answer some common questions.

1. Support
2. Troubleshooting
3. Apps

When users connect to our VPN using the OpenVPN protocol in the iOS app, it leads to an increase in battery usage. We explain why.

1. Support
2. Troubleshooting
3. Apps

There is a bug in Apple’s iOS 14 that makes iPhones double count the mobile data you use while you are connected to ProtonVPN while using OpenVPN.

1. Support
2. Troubleshooting
3. Apps

We explain why you are asked to give Android permissions to the ProtonVPN app, and how to disable always-on VPN in other VPN apps