How to use Proton VPN Live Chat
Live Chat support lets you contact our Support team via a one-to-one live text chat to discuss your support needs. This feature is available to everyone with a paid Proton VPN plan.
Please note that Live Chat is available between 9 AM and 12 AM CET (midnight, Central European Time). If you contact us while Live Chat is not available, we’ll ask you to try again later or complete a support form that will let us get back to you as soon as possible.
To start a Live Chat session, either:
1. Log in to your Proton VPN account at account.protonvpn.com and click your Proton Account name → Chat with us.
![Start a chat with us via your Proton VPN account page](https://res.cloudinary.com/dbulfrlrz/images/w_1200,h_474,c_scale/f_auto,q_auto/v1721660690/wp-vpn/screenshot-2024-07-15-at-10-49-42-1/screenshot-2024-07-15-at-10-49-42-1.png?_i=AA)
2. Go to protonvpn.com(new window), scroll to the bottom of the page, and click Live chat. You’ll need to sign in to your Proton Account to proceed.
![Start a chat with us via the Proton VPN Home page](https://res.cloudinary.com/dbulfrlrz/images/w_1521,h_724,c_scale/f_auto,q_auto/v1721896178/wp-vpn/live-chat-2/live-chat-2.png?_i=AA)
Enter your name and email address. Adding a message outlining your issue helps us resolve it as quickly as possible. Click Start chat when you’re ready to talk to a member of our Support team.
![Start a chat with us via the Proton VPN Home page](https://res.cloudinary.com/dbulfrlrz/images/w_1024,h_586,c_scale/f_auto,q_auto/v1721660682/wp-vpn/live-chat-new-3/live-chat-new-3.png?_i=AA)