In this article, we look at some common problems you might have connecting to Proton VPN servers and provide tips on how to resolve them. If you are experiencing connection issues, we strongly suggest trying these fixes before you contact our support team.  Of course, if you get stuck, please […]

When you open the Proton VPN app, you will sometimes see the warning You are unprotected! or Not connected. macOS Android ios and iPadOS This means that you’re not currently connected to one of our VPN servers and that your Internet traffic is not encrypted.  This article describes the steps […]

These are simple instructions on how to download Proton VPN software to your device. Windows Download the Proton VPN Windows app Read the complete guide for the Proton VPN Windows application If you don’t yet have an account, sign up for a free account for Windows macOS Download the Proton […]

The following instructions are applicable for Windows versions 7,8 and 10. Proton VPN’s native client app is the simplest way to install Proton VPN on your device. To guarantee the protection of your data we use OpenVPN protocol by default. Once installed you can start using Proton VPN right away. […]

After connecting to one of Proton VPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to Proton VPN server […]

Our Android app allows you to choose between the OpenVPN, WireGuard®, and Stealth protocols. If enabled, Smart Protocol will choose the best option for you. We strongly recommend using our Android app on your Android or Chrome OS device.  You can download our Android app from the Google Play Store, […]

Sometimes you’ll need to clear your browser’s cache and cookies to access your Proton VPN account (reason include, but are not limited to, corrupted cache or new version available). Below, we describe how to accomplish this in the browser of your choice. Chrome Firefox Safari Internet Explorer iOS (Safari) Android

Proton VPN does encryption and decryption of your account details in the web browser when you log in to yout Proton VPN account. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. […]

To sign in to our apps and the Proton VPN web portal, you’ll need to use your Proton Account username and password. If you manually configure your device to connect to Proton VPN using OpenVPN, you’ll need to sign in using your OpenVPN / IKEv2 username and password. In this […]

Proton VPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in […]

Our app for iOS and iPadOS allows you to choose between the WireGuard®, WireGuard TCP, and Stealth VPN protocols (Stealth is based on WireGuard). If enabled, Smart Protocol will choose the best option for you. We strongly recommend using our iOS/iPad app on your iPhone or iPad. It provides the easiest […]

The official Proton VPN Linux app lets you protect your Linux devices with Proton VPN while controlling the VPN via an intuitive and easy-to-use graphical interface.  We support the latest stable versions of the following distros. Click on a link for full setup instructions: Our official app is the best […]

We offer an official Proton VPN for macOS app. If you are running macOS 10.12+, we strongly recommend that use our app, which features: Get Proton VPN for macOS If you use an earlier version of macOS, or you simply prefer to use Tunnelblick, read on… Tunnelblick is a free, […]

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows Open the Proton VPN app and go to ☰ → About. If a new app version is available, click the Restart button to restart the […]