How do I download Proton VPN?

21 comments

1. Henry

   August 1, 2018

   at 8:11 PM

   what do i do when i get this error message from proton vpn Service ‘protonVPN service’ (ProtonVPNService) failed to start.Verify that you have sufficient Privileges to start system service

   You must log in to vote

   0
   0
2. ProtonVPN Team

   August 8, 2018

   at 9:50 AM

   Hello Henry, please contact our customer support team as we need a detailed investigation in this case. https://protonvpn.com/support-form

   You must log in to vote

   0
   0
3. Max

   June 1, 2018

   at 5:00 AM

   Can we have a direct download link to the android app? Don’t have access to the GooglePlay store via mobile devices here. Need to download the android app install file directly.

   You must log in to vote

   0
   0
4. ProtonVPN Team

   June 6, 2018

   at 10:32 AM

   Hello Max, please contact our customer support team and we will provide you with the link to the direct download of our protonvpn application for windows : https://protonvpn.com/support-form

   You must log in to vote

   0
   0
5. Nicholas

   April 22, 2018

   at 9:55 PM

   I have a problem and a question, might as well hit 2 birds with 1 stone:
   When I opened the program in Windows 7 (I think 32-bit but kinda-sorta found out accidentally; I sound more skilled than I am sometimes), I saw that there’s a link to download an update. When I did, the little green VPN icon disappeared from the clock area and it started to download in two windows, one where there was no progress in the progress bar and the other that said it was downloading something with configuration and that one went so far (about 2/3) and sat there for about 4 hours. I eventually had to do CTRL+ALT+Delete to close both down and opened Proton VPN back up and connected to CH#2 and came here.

   What happened and what is the “for dummies” way to fix it? I’d like to have the latest of everything to make sure I’m protected.

   As for separate the question, I sometimes need to go to the library to work because they have excellent resources that I can’t begin to afford. Is there a way to browse within the browsing? I obviously can’t install your program on their computers and simply take it back off when I’m done to leave it as I found it. Is there a url or something to open to browse within your security, like a mini-browser inside it. Go there, and log in and do all the clicking within what’s pulled up, a second address bar and etc., and that way have my cake and eat it too: have the security of a private computer on a public machine. If that’s too confusing to follow or if I need to put that in an electronic suggestion box, I’d be happy to email you.

   Thanks,
   Nicholas ____

   You must log in to vote

   0
   0
6. ProtonVPN Team

   April 23, 2018

   at 7:22 AM

   Hello Nicholas. First of all, this update issue that occurred might be because of that you were connected to the VPN when updating it and when the application updates, it removes itself first and then installs it again, so removing with active VPN connection might have caused networking issues or some sort of similar problems. We would suggest to disconnect form the VPN and then try to perform the update. As for the second question, sadly this is not how VPN works and we do not provide any secure browser. Also there are no magical links that add security. The security is only added when there is a connection established to the server, and for now, the easiest method would be a proxy extension, but we do not offer that yet sadly.

   You must log in to vote

   0
   0
7. yujc

   July 12, 2017

   at 5:20 PM

   HI,Every time I setup ProtonVPN_win_v1.0.3 for my computer,it showed ERROR 1001. What should I do for it ? I have downloaded the exe files several times .

   You must log in to vote

   0
   0
8. ProtonVPN

   July 22, 2017

   at 6:42 PM

   Please submit a support request here:

   https://protonvpn.com/support-form

   You must log in to vote

   0
   0
9. heros

   May 25, 2017

   at 3:20 PM

   hello,i have a problem with the setup protonvpn, when i start to setup the program,the program tell me this problem,i execute the program with admin & telling me the same.

   infeccion idp.alexa.51 (avast antivirus)

   [installing proceed]

   service’protonvpn service'(protonvpn service) failed to start. verify that you have sufficient privileges to start system services.

   You must log in to vote

   0
   0
10. ProtonVPN

    June 15, 2017

    at 7:56 PM

    thanks for flagging this issue. It is a false positive and we have reported this to avast.

    You must log in to vote

    0
    0
11. Omar

    August 2, 2017

    at 11:03 PM

    Hi,
    Even after disabling Avast antivirus, still this error shows.
    protonvpn service'(protonvpn service) failed to start.
    What to do about it? I am unable to install ProtonVPN. Kindly resolve.

    You must log in to vote

    0
    0
12. ProtonVPN

    August 3, 2017

    at 11:40 AM

    during installation of prerequisites, you may need to manually restart your pc once after each component (such as ProtonVPN service, or MS .Net framework). Once restarted, simply restart the installation and it will detect that the component has been properly installed. If this issue persists, please drop us a line via the support form

    You must log in to vote

    0
    0
13. scantora

    May 24, 2017

    at 12:42 AM

    Is it possible to use proton vpn with a visionary account on a chromebook?
    I assume open vpn would not be possible, but what about L2TP/IPSec?

    You must log in to vote

    0
    0
14. ProtonVPN

    May 24, 2017

    at 4:12 PM

    At this point we have not yet tested compatibility with Chromebooks; Generally speaking any device that supports OpenVPN protocol should support ProtonVPN ovpn config files (it seems that a search for Chromebook OpenVPN yields basic instructions from Google). We plan to publish proper instructions in the future

    You must log in to vote

    0
    0
15. Alex

    April 14, 2017

    at 5:20 PM

    Hi,

    I configured my OPNSense router (using OpenVPN protocol) without any problems: do you use 2.4 version on your servers?

    TIA

    You must log in to vote

    0
    0
16. ProtonVPN

    May 19, 2017

    at 4:14 PM

    yes, servers running OpenVPN2.4

    You must log in to vote

    0
    0
17. Theriam

    March 30, 2017

    at 11:03 AM

    Hi,

    I’m a visionary member, and I’m testing the app for windows. Is there anyway to set up protonVPN at Router level? My router accepts it, so I would like to know if these feature is supported by protonVPN.

    Best Regards,
    Theriam

    You must log in to vote

    0
    0
18. ProtonVPN

    March 31, 2017

    at 1:27 AM

    Router configs and guide are in the works and will be released in the near future, stay tuned.

    You must log in to vote

    0
    0
19. Camille McLaughlin

    March 18, 2017

    at 7:23 PM

    Hi I will like to participate on the beta of proton VPN I have Windows 10 x64 please let me know.

    You must log in to vote

    0
    0
20. Edgardo Ortega

    March 7, 2017

    at 12:42 AM

    Hi I will like to participate on the beta of proton VPN I have Windows 10 x64 please let me know.

    You must log in to vote

    0
    0
21. ProtonVPN

    March 7, 2017

    at 5:53 PM

    Hi Edgardo, we’re currently running the beta for our Lifetime and Visionary supporters. Follow us on social media to stay up to date about any new developments! Find us on Twitter (https://twitter.com/ProtonVPN), Facebook (https://facebook.com/ProtonVPN) or Reddit (https://reddit.com/r/ProtonVPN).

    You must log in to vote

    0
    0

Comments are closed.