Return to protonvpn.com Facebook   Twitter   Reddit   ProtonMail
Support Center / Setup and use / ProtonVPN application for Windows

ProtonVPN application for Windows

In this article, we are going to address the installation, usage and main features of our VPN application for Windows.

A: The installation of ProtonVPN Windows application:

Log in to our website www.protonvpn.com and click on downloads tab then selecting windows as your operating system.

You will be redirected to this page download page. Simply click “Download for Windows“.

Then the application will start downloading.

Just double-click on the downloaded application and approve the installation by following these steps:

As shown in the screenshot below, you can select the installation folder and by default, it’s installing to your program files on C drive.

During the installation of the Windows VPN application, you will be prompted with another window asking to run the installation. Click on Run to complete the ProtonVPN Windows app installation.

B: Usage of ProtonVPN Windows application:

When the installation is completed for the Windows VPN application, you will have a ProtonVPN shortcut created on your desktop. Simply find the shortcut and double-click on it to launch the application. After doing so, the login screen will appear where you need to enter your ProtonVPN credentials to sign-in. You need to use your account username and the correct account password.

Also, as displayed in the screenshot, you have a few options like “Remember Login” and  “Start with Windows“, and if those are enabled, the application will start on boot straight to the map UI.

When successfully signed-in, you will be presented with the UI of our Windows VPN application for quick and easy navigation and connection. To get secured instantly, click on the “Quick Connect” button to connect to the closest server with least load for most optimal performance.

So now you can see the country list where each country has a number of VPN servers that you can find by clicking the downwards arrow. Some of the countries as seen in the screenshot below have different specialty servers, for example, Netherlands has two arrows facing different ways meaning that this country has servers that support P2P traffic. Onion logo near Hong Kong means that we have servers that support Tor over VPN in that country.

     

To show the menu of our application click on the 3 horizontal lines at the top left corner as shown in the screenshot. Once the menu is opened, you’ll be able to access the following aspects:

About – Information about application version, last time updated and the changelog.

Profiles – View and edit your created profiles for your browsing security needs.

Settings – Access the application settings like changing UDP/TCP protocol, Killswitch option, and other features.

Help – Brings you to our Help Center for additional information or contacting customer support.

Report a bug – Send your issue information and attach the application connection logs to our support team.

Logout – Logs out of your ProtonVPN account within ProtonVPN application and returns you to the log in screen.

Exit – Closes the application completely.

In the application settings – general tab you can see features that our application offer for your convenience and using habits.

Also, our VPN application for Windows has Session traffic map to show your current network bandwidth usage and time.

Once you are connected, you`ll see similar information in the top-left corner of the application too.

That is it! Once you have successfully connected through the Windows VPN application – you are secured and in control of your privacy using ProtonVPN services!

 

Related articles:

Common macOS application issues

ProtonVPN Windows application installation and features

Post Comment

64 comments

  1. Tomtomgo

    Howdy! Just downloaded installed and connected! Still unclear as to how to properly use your service. Do i just connect to chrome as usual or do I access the internet through your services somehow? Thanks!

  2. ProtonVPN Team

    Hello. Its pretty simple. First install the application you have downloaded, then open it and connect to your preferred server (best situation would be to use quick connect button) and then use your computer as you would normaly do, its secured from that point on.

  3. Fred

    Hello,
    Thank you for ProtonVPN and for helping making zero-access encryption mainstream 😛
    The ProtonVPN installer gets stuck on “removing applications”. What does it mean?
    Best regards.

  4. ProtonVPN Team

    Hello Fred, if it gets stuck, then its an issue. It scans for the previous version of the app to be removed and installed new one on top. Please contact our customer support team for detailed troubleshooting. https://protonvpn.com/support-form

  5. Jan

    What is the latest version of the program?

  6. ProtonVPN Team

    Hello Jan, 1.6.4 for public version and 1.7.1 for early access as to this date.

  7. Helen

    Hi, just worked out how to use your VPN system, which feels like a win! This might be a silly question, but is it useful to use VPN when at home, or is it just for when I am out and about?

  8. ProtonVPN Team

    Hello Helen, VPN is a good use whenever you feel like you need it. A good practice is to use it always, home, public or work, since all of your data could be collected without your knowladge, even at home, by your ISP.

  9. Kazem

    Hi

    I did all the instructions but Quick Connect isn’t working. Any recommendation?

  10. ProtonVPN Team

    Hello. We would suggest contacting our customer support team for that as we need the connection logs to see where the issues are. https://protonvpn.com/support-form

  11. william

    How can i connect my Nox Emulator using this proxy and also how do i find the port number

  12. ProtonVPN Team

    Hello William. VPN is not a proxy, and we do not provide proxy services within ProtonVPN.

  13. Alan

    I want to upgrade ProtonVPN to professional but only for one member. Do I have to pay for the other two members on my account?

  14. ProtonVPN Team

    Hello Alan, it depends if the members are under the same account, if so, then the whole account can be upgraded only.

  15. Mark

    hi!
    Installed, logged into the account, but not connected to any of the servers
    Is there a problem?
    What can I do?

  16. ProtonVPN Team

    Hello Mark, contact our customer support team. https://protonvpn.com/support-form

  17. Tijn

    Hey just a stupid question:
    What does it mean when I am protected?
    Friend of mine told to install VPN, but never explained what it does.

  18. ProtonVPN Team

    Hello. To be short, a VPN channels your internet connection from your ISP to one of our servers, and in between that there is encryption, which hides the information online, on what you are doing on the internet. So whenever you make a secure connection to one of our servers (when our app says that you are protected) you are being routed trough our VPN server and your IP address changes from your ISP one that you have, to the one that our servers have so you are known not to be from your home when you go online and your data is encrypted.

  19. Mack

    I don’t have admin privileges on the pc I want to use. Is there a way to use the VPN on windows 10 without installing the application?

  20. ProtonVPN Team

    Hello Mack, there is no way to be connected when you do not have administrator privileges. Every connection method requires that at some point of setup.

  21. John

    Just downloaded and logged in, everything seems to be working. Only thing is when i go to a website such as https://www.where-am-i.co/, my location hasn’t changed.

  22. ProtonVPN Team

    Hello John, Please do not use any website that uses geo location to track your location as VPN does not secure your from GPS or any other location services.

  23. John

    Understood, thank you for clarifying. I would just like to say that aside from my misunderstanding, I have been enjoying your program. The UI is easy to use, and though I’m using the free upgrade trial, the free version meets my requirements well. If I have the need, I will certainly upgrade in the future.

  24. ProtonVPN Team

    Hey John, we are happy to hear that you are satisfied and we hope that it keeps this way throughout your usage!

  25. jay

    Installed but never connects. says not protected

  26. ProtonVPN Team

    Hello Jay, please contact our customer support team as we need your logs for the troubleshooting. https://protonvpn.com/support-form

  27. wanggaojie

    l love

  28. Tom

    It is not letting me connect to a VPN, in my failed attempts it has not chanced from discontented to connected

  29. ProtonVPN Team

    Hello Tom! Please contact our customer support team for detailed investigation since we need the connection logs. https://protonvpn.com/support-form

  30. dodgeuk

    Hi Guys, connecting but unable to access internet, I’m in Oman

  31. ProtonVPN Team

    Hello. Please contact our customer support team here as we need the logs of your connection https://protonvpn.com/support-form

  32. BobNabber

    I just downloaded the installer for Windows and received this error: “Installer encountered an error: 0x80240037”.
    I tried downloading the installer a 2nd time. I also tried installing as Administrator. The computer is running Windows 7, 64 bit.
    What does this mean and what can I do about it?

  33. ProtonVPN Team

    Hello Bob, we would need a deeper investigation for your current case in which we suggest to contact our customer support team. https://protonvpn.com/support-form

  34. Max

    I have successfully downloaded and installed the ProtonVPN app and can open the app, but once I decide to access a VPN, it refuses to connect. Can anyone help?
    (My apologies if there is clarification needed, I am not the most knowledgeable in this respect.)

  35. ProtonVPN Team

    Hello Max. We will need the connection logs from your pc to see what is failing but most likely its TAP driver or your windows update. Contact the support via this link : https://protonvpn.com/support-form

  36. John

    Once connected, how do I navigate to a website or use google search?

  37. ProtonVPN Team

    Hello John. Once connected, you just simply use your pc as you did before, nothing has changed, only your connection to the internet security.

  38. Wolfy

    Hi Proton team, is there a plan to introduce alternate connection ports as 1194 is sometimes throttled by ISP. Thanks!

  39. ProtonVPN Team

    Hello Wolfy, 1194 is default OpenVPN UDP port. You can use TCP in our application settings or config that is with 443 port in case of throttle. Also, IKEv2 uses 500 and 4500 ports for the connection.

  40. arash from iran

    does proton vpn support pptp/l2pt ?
    i have got new router and im going to set it up on my router but apparently it does not support open vpn to do so …
    what should i do ?

  41. ProtonVPN Team

    Hello Arash, Sadly we do not support it and never will since these are insecure connection protocols which we d not trust.

  42. Sarah

    Hi there, I downloaded this app a couple of weeks ago. Since then I have been unable to “Quick Connect”. When I do click it, it looks like everything’s fine, it comes up that it’s loading and seems to complete, however the top right corner still says “You are not protected!” and the top still says “Disconnected”. Please can you tell me how I can fix this?

  43. ProtonVPN Team

    Hello. Please contact our customer support team since we need the connection logs to see where the software fails. https://protonvpn.com/support-form

  44. John

    Are you considering making a portable version or a browser extention anytime soon ?

  45. ProtonVPN Team

    Hello John. Currently our main goal is to have all of the platforms applications developed and stable and the last one is iOS, after that is out in public release, we will consider adding an extension.

  46. Shabi

    Hi,
    Try to install proton on my computer, which has Windows Vista Home. But I keep getting error message at last stage of installation it says “you don’t have sufficient privilege to finish the installation ” What shall I do to get this override.

    Cheers

  47. ProtonVPN Team

    Hello Shabi. Windows XP and Vista are two operating systems that we do not support and never will due to discontinued support from Microsoft. Please use this – https://protonvpn.com/support/openvpn-windows-setup/

  48. ian

    I’m having the exact same problems as Raven. I’ve filled out the help request form but I don’t know how to access the logs of the software should the support team ask for them.

  49. ProtonVPN Team

    Hello Ian, logs are automatically sent to us while using the bug report in the windows application. If you want to find the logs yourself, you can find them in this folder location – C​:\ProgramData\ProtonVPN\logs

  50. Markis

    Hello,
    ProtonVPN is installed on a remote machine, access is made using RDP, built into Windows. In the previous version 1.3.4 when running ProtonVPN on a dedicated machine, the connection failed. In the new version 1.5.1, the remote connection disappears. Was it a mistake of the previous version or the existing one?

  51. ProtonVPN Team

    Hello Markis, please contact our customer support team and we will sort this out! https://protonvpn.com/support-form

  52. Мазель

    Hi! How to use your app on windowsphone device?

  53. ProtonVPN Team

    Hello. Sadly we do not have an application for windowsphones and will probably never have due to the low numbers audience that it has. Sadly, the one connection method that is always working is L2TP, which we do not support due to the security flaws and IKEv2 is inconstant on different phones that run windows software.

  54. Raven

    I Downloaded the software on windows and followed the instructions on the Help link, but no matter where I connect, it keeps on showing that red “Disconnected” and “You are not protected” warning. What am I doing wrong? I clicked on quick connect, but it stayed the same. So I manually connected to a server, but it keeps on saying I’m not protected whilst showing my IP address.

  55. ProtonVPN Team

    Hello Raven, please contact our customer support team and provide them with a bug report or logs of our connection logs. https://protonvpn.com/support-form

  56. Dan

    I just bought ProtonVPN Plus and tried to install it on Windows 7. I did not get the box above, mine said “searching for installed applications” and hung there. Does this software not work on Windows 7? Is there some other software that it is looking for but cannot find? Why does it hang up there?

  57. ProtonVPN Team

    Hello Dan, Its searching for any previous version of the application to remove and cleanly install it. Its embedded in the code to search for it no matter if you had it before or not. We would recommend checking for all of the latest windows updates, installing them and restarting your pc. After doing so try downloading a fresh copy of installation file and run it again.

  58. Ari

    Are the P2P servers as secure, with regards to my anonymity, as the Secure Core servers? (I’m on the Visionary Plan) Only using the connection for torrent-traffic.

  59. ProtonVPN Team

    Hello. Since the technologies are different, P2P servers are less secure then secure core, since of one VPN tunnel hoop instead of two. We are sure that one VPN tunnel is enough for secure internet connection. 🙂

  60. Ari

    Thanks 🙏🏻
    Love all your services!!! (And willing to pay more, for even more services)

  61. Peter

    Good morning. For your information: my knowledge about computers is limited!
    This morning I found out, checking ports on my computer, (using http://www.grc.com, shields up), port 443 is open. When I disconnect ProtonVPN, port 443 is ok/stealth. Connect ProtonVPN again, port 443 is open again. As far as I understand, port 443 is an important security port. I read something on your supportsite about UDP and TCP. The setting is default UDP.
    Do I have to worry about this?

  62. ProtonVPN Team

    Hello Peter,
    This is how it supposed to be. 443(TCP) and 1194 (UDP) are required port for openvpn connection to be established. It has to be opened and when you connect with one protocol, other is not used at all. So its not a security issue and vpn works like this.

  63. Peter

    Thank you for the quick answer!.
    So, in spite the default setting is UDP, still port 443 (TCP) needs to be opened (not used at all, as you said) by the software to let ProtonVPN working well. So ProtonVPN secures port 443 even when using UDP?

  64. ProtonVPN Team

    Hey Peter, That is correct. When you connect to the VPN all of your network traffic is going trough it and is covered so you are secured on the whole device level.

Leave a Reply

Your email address will not be published. Required fields are marked *

Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure Your Internet Today

Get ProtonVPN