Account and Billing

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your Proton VPN account password by using your recovery email address as […]

If you are having trouble logging into Proton VPN, here are a couple common causes and solutions. There are many ways to log into Proton VPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the […]

To maintain the integrity of our service, Proton VPN must take measures to avoid the creation of accounts by bots. Such fake accounts could take up network bandwidth, slowing down all our real users’ connections. To prevent the creation of accounts by spam bots, Proton VPN uses two different human […]

Two-factor authentication (2FA) adds an additional layer of security to your Proton VPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates one-time passwords to use as verification […]

We will keep this page updated with the latest information in response to the ongoing international situation.  Читайте эту статью на русском. While many companies have announced that they will no longer serve Russian customers, at Proton, our mission is to defend online freedom, anywhere in the world, and we […]

Proton offers you a variety of subscription plans, and you can activate, change, or cancel active subscriptions at any time. If you change or cancel your plan, the value of any unused subscription days is added to your account as credits. Here we explain three terms to help you understand […]

We offer paid Proton VPN plans if you wish to support Proton and enjoy premium features and advanced security. If you have a free Proton VPN plan, it’s easy to upgrade. Log in to your Proton VPN account at account.protonvpn.com/login on a computer, click the Upgrade button at the top […]

We sometimes offer coupons for Proton VPN. Coupons are special subscription discounts that we may apply to your account if you signed up for a special promotion. Our Customer Support team may also give you a discount coupon for special situations, for example, to rectify a billing mistake. We may […]

Our mission at Proton VPN is to make security and privacy available to all. That’s why ProtonVPN and ProtonMail will always support free plans that anyone can use. If you want to create a free VPN account, follow the simple steps below. Create a free VPN account 1. In your […]