Account and Billing


Solutions to Proton VPN Login Problems

If you are having trouble logging into Proton VPN, here are a couple common causes and solutions. There are many ways to log into Proton VPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the […]


Proton VPN Human Verification

To maintain the integrity of our service, Proton VPN must take measures to avoid the creation of accounts by bots. Such fake accounts could take up network bandwidth, slowing down all our real users’ connections. To prevent the creation of accounts by spam bots, Proton VPN uses two different human […]


How to pay for Proton services in Russia

We will keep this page updated with the latest information in response to the ongoing international situation.  Читайте эту статью на русском. While many companies have announced that they will no longer serve Russian customers, at Proton, our mission is to defend online freedom, anywhere in the world, and we […]


Account credit, proration, and coupons

Proton offers you a variety of subscription plans, and you can activate, change, or cancel active subscriptions at any time. If you change or cancel your plan, the value of any unused subscription days is added to your account as credits. Here we explain three terms to help you understand […]


How to reset the Proton VPN account password

Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method. Important note: If you reset your password, you won’t be able to read all your existing […]


Proton VPN coupons

We sometimes offer coupons for Proton VPN. Coupons are special subscription discounts that we may apply to your account if you signed up for a special promotion. Our Customer Support team may also give you a discount coupon for special situations, for example, to rectify a billing mistake. We may […]


Payment options

We offer paid Proton VPN plans if you wish to support Proton and enjoy premium features and advanced security. If you have a free Proton VPN plan, it’s easy to upgrade. Log in to your Proton VPN account at on a computer, click the Upgrade button at the top […]


How to create a free VPN account

Our mission at Proton VPN is to make security and privacy available to all. That’s why Proton VPN and Proton Mail will always support free plans that anyone can use. If you want to create a free VPN account, follow the simple steps below. Create a free VPN account 1. […]


Two-factor authentication on Proton VPN

Two-factor authentication (2FA) adds an additional layer of security to your Proton VPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates a one-time, 6-digit code to use […]


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