Account and Billing

To maintain the integrity of our service, ProtonVPN must take measures to avoid the creation of accounts by bots. Such fake accounts could take up network bandwidth, slowing down all our real users’ connections. To prevent the creation of accounts by spam bots, ProtonVPN uses two different human verification methods. […]

Occasionally, ProtonVPN will offer coupons to users. ProtonVPN coupons are usually issued by the customer support team to existing customers for a specific reason (e.g. a billing mistake) and can be applied toward paid subscriptions during the checkout process. Occasionally we also offer ProtonVPN coupons for official special promotions, which […]

If you are having trouble logging into ProtonVPN, here are a couple common causes and solutions. There are many ways to log into ProtonVPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the ProtonVPN Dashboard (https://account.protonvpn.com) […]

Two-factor authentication on ProtonVPN Two-factor authentication (2FA) adds a layer of security to your ProtonVPN account by adding an extra verification to the login process for additional protection. Currently, ProtonVPN supports the one-time password (OTP) protocol, so accounts with 2FA enabled will be prompted to enter a 6-digit code upon […]

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your ProtonVPN account password by using your recovery email address as explained […]

ProtonVPN allows users to change active subscriptions at any time. Remaining unused subscription days will be refunded to your account. Read on for more info on three related terms: Account Credit, Proration and Coupons. ProtonVPN offers a variety of different plans, from the entry level ProtonVPN Free plan all the […]

Our mission at ProtonVPN is to make security and privacy available to all. That’s why ProtonVPN and ProtonMail will always support free plans that anyone can use. If you want to create a free VPN account, follow the simple steps below: Create a free VPN account 1) Sign up for ProtonVPN In your web […]