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Support Center / Troubleshooting / How do I disconnect from the VPN?

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so:

Option 1

  • Open the ProtonVPN app
  • Press Disconnect in the currently running connection

Option 2

  • Navigate towards the ProtonVPN icon in the systems tray section.
  • Right click the icon and press Disconnect

Additional note:
If you disconnected the application and the IP did not change to your original one, either close down the application completely or restart your machine as there could be error within the network routing.

 

Related questions

How to switch between countries/servers?

How to install protonVPN on Windows?

How to change VPN protocols?

Does ProtonVPN have bandwidth limit?

 

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26 comments

  1. Egil

    I canceled my subscription to Protonvpn Free because I would install it on my PC instead of on my notebook. But now I’m notified that the email address is already in use and I will not be able to install. What can I do?

  2. ProtonVPN Team

    Hello. You do not need a new account for another device, you can just log in with free account on to your notebook.

  3. Edwin López

    Ypu charged my credit card nearly $100us on a free trial Ineed a Refund and cancel my suscription please DO HELP!

  4. ProtonVPN Team

    Hello Edwin, we suggest contacting our support team for your financial issues to be solved! https://protonvpn.com/support-form

  5. Yul

    Hello vpn…just want to know why I can’t browse the internet eventhough I’ve disconnect the vpn. Because the server on the website shown different server from the original server.

  6. ProtonVPN Team

    Hello, please contact our customer support team with as much information as you can provide and we will do our best to help you out!

  7. Yul

    Hye..how can I contact with your customer support?

  8. ProtonVPN Team

    https://protonvpn.com/support-form

  9. rs

    Hello, the VPN keeps blocking me (“no P2P service on this network”) even when I disconnect from the VPN. I don’t want it taking over my network permissions like that. How to fix it?

  10. ProtonVPN Team

    Hello. Please make sure to turn off any P2P software that you have currently running or connect to P2P friendly server if you have the right subscription for it.

  11. Dipo

    hello i do not use p2p connection, but why proton vpn always disconnect me because p2p.
    Please help

  12. ProtonVPN Team

    Hello! It could be an application or even some websites that uses p2p connections. We suggest contacting our customer support team and we will make sure to see where the issue is. https://protonvpn.com/support-form

  13. Joel

    When I try to disconnect from a VPN connection, it automatically reconnects again. I have checked the settings and Auto Connect is disabled. I have restarted the app and my mac but it keeps auto connecting every time I press disconnect.

  14. ProtonVPN Team

    Hello Joel, Please check application settings for killswtich, disable that and restart your mac, it could be that your system is handling something wrong.

  15. Get

    Hi,

    I have the latest version of the vpn for MacOs and i think ” the kill switch ” doesn’t work. Cause when i disconnect, i can use Safari as usual. Is it normal ?

    Thank you

  16. ProtonVPN Team

    Hello. Killswitch is not triggering if you consciously disconnect from the VPN server since that is what you are willing to do. It will work when the connection to the VPN server is lost due to the network issue.

  17. And

    How do I disconnect the VPN connection on Ubuntu 16.04LTS?

  18. ProtonVPN Team

    Hello. To disconnect the VPN connection while using Terminal, please close the terminal or use CTRL+C to stop the connection while terminal window is open.

  19. David

    Using Ubuntu 14.04 I get connected successfully and check my public ip and it is correctly using the ProtonVPN server that I selected. But if I check back later using Google’s “what is my IP” it has reverted back to my real IP. I have an Ooma VOIP behind my modem and also use No-IP.com’s dynamic dns service. Could either of these things matter. Is there a better way to check if the VPN is functioning than using Google’s “what is my IP” remembering that this is Ubuntu?

  20. ProtonVPN Team

    Hello David, we would suggest to use sites like http://www.ipleak.net or https://whatismyipaddress.com/ or https://www.iplocation.net/ and make sure there are no location settings turned on the browser.

  21. jesse

    Hello. I connected to a free VPN server yesterday and only used it briefly. Since having disconnected it I am still unable to access sites that include P2P. It has been over 1 day since I’ve used the VPN and I still get the error message from ProtonVPN stating: “NO P2P TRAFFIC IS PERMITTED ON THIS SERVER”. Am I missing something here? My ProtonVPN app isn’t even open.

    Please help.
    Thanks.

  22. ProtonVPN Team

    Hello Jesse, are you sure that our application is disconnected from the VPN and closed down completely? We are sure that a simple restart would help you with your issues.

  23. jesse

    Hello, thank you for your prompt reply. I have tried reconnecting and then disconnecting from the free servers but haven’t had any luck. It seems to only be blocking me from accessing my ebay account page. The VPN error page keeps popping up when I try to navigate to it. Would uninstalling the ProtonVPN program work? I’m out of ideas.

  24. jesse

    Apparently the bookmark that was used while P2P was disabled retained that error message somehow. After creating a new bookmark the error message disappeared. All is well. Thank you for your support!

  25. gerald gunia

    is vpn always on ? Or do i have to engage every time in access the Internet?

  26. ProtonVPN Team

    Hello Gerald, Whenever you connect to the VPN server, it will stay on as long as the server is up and there no issues on your network, if you will get disconnected, you will get a notification about it. So to answer your question, no, you don’t have to re-initiate the vpn every time you wish to surf the internet.

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