Our app for iOS and iPadOS allows you to choose between the OpenVPN, IKEv2, and WireGuard® protocols. If enabled, Smart Protocol will choose the best option for you. We strongly recommend using our iOS/iPad app on your iPhone or iPad.
Download the Proton VPN iOS app
Learn how to change VPN protocols on iOS and iPadOS
It is also possible to manually configure OpenVPN on an iPhone or iPad using the OpenVPN Connect app.
How to manually configure OpenVPN on iOS and iPadOS
To manually configure OpenVPN on an IPhone or iPad:
- Find out your OpenVPN login credentials
- Download the required OpenVPN configuration files to your device
- Configure OpenVPN Connect using the downloaded config files
Find out your OpenVPN login credentials
Your OpenVPN username and password are different to your Proton VPN account username or password. To find them, log in to account.protonvpn.com and go to ≡ (if on an iPhone) → Account → Username → OpenVPN / IKEv2 username.
If you would like to use our NetShield DNS filtering feature, append the suffix +f1 to your username to block malware, or +f2 to block malware, ads, and trackers (for example, 123456789+f2).
Learn more about how to login to Proton VPN
Download the required OpenVPN configuration files
On your iPhone or iPad, log in to account.protonvpn.com and go to ≡ (if on an iPhone) → Downloads → OpenVPN configuration files. Then:
1. Select platform (choose iOS)
2. Select protocol. Choose between OpenVPN UDP or OpenVPN TCP. UDP is faster and recommended in most situations, while TCP is more reliable and can bypass some censorship measures.
Learn more and whether to choose UDP or TCP
3. Select config file and download. Select the type of config file you wish to download. The list of available files will dynamically change based on the type you select. Tap the Action → Download button next to the specific config file you want.
- Secure core — our special Secure Core VPN servers. Choose the exit location and the Secure Core server (via) that your connection will be routed through.
- Country — will automatically connect you to a server in the selected country.
- Standard server — specify an individual server, sorted by country. In the Status column, Plus servers are marked with a P, P2P servers are marked with a double-arrow icon, and Tor servers are marked with an onion icon.
- Free server — servers available to users of our Free plan.
It is also possible to Download all configurations for the selected config type.
Setup Proton VPN using OpenVPN Connect
1. Download OpenVPN Connect from the App Store.
2. Open the iOS Files app → Downloads folder, select the .ovpn config file you just downloaded, and Share it with the OpenVPN app.
3. The OpenVPN Connect will open and tell you that a new OpenVPN profile is available for import. Tap Add to import it.
4. Fill in details for the imported profile:
- Profile Name — You can leave as is, or rename for something more user friendly (for example, Proton VPN Switzerland)
- Username — Your OpenVPN username (not your account username — see above)
- Save password — Your OpenVPN password (not your account password). Proton VPN OpenVPN passwords are very secure (read long) so we recommend that you check this option and enter your password so you can log in easily each time.
- Connect after import — does what it says (it least in theory)
Tap Add when you’re done, Allow OpenVPN to Add VPN Configurations, and confirm your identity using biometrics.
5. If the app doesn’t automatically connect after import (or at any other time) toggle the profile you have just imported on and tap Yes to Allow OpenVPN to enable VPN connections when prompted. You will only need to do this once.
To disconnect Proton VPN, select the connection you are currently using and toggle the switch off.
Related articles
How to setup Proton VPN on Android
Does Proton VPN store user information?
Hi, how can I download configuration files of ios without ios device?
It is blocked to directly open protonvpn.com in my location, Im using another vpn to view webs with windows pc, and I have a jailbreak iphone. Is that possible to download the configuration files from windows pc, and transmit it to ios device?
0
Hello. You can download the configuration files on any device, then send them to your email and open the email on your phone. There are many ways you can do so.
0
Hello,
i am using an ios device with the latest 12 version.
When i follow up your instructions for protonvpn address with openvpn i keep encounter the error “Authentication failed”.
i doubled check my usenr name and password and keep getting this error.
any ideas?
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Hello Dan, Please make sure that you are using the OpenVPN credentials instead of the ProtonVPN credentials. You can find your OpenVPN credentials on your account after you sign in to our website.
0
Hi ProtonVPN,
I have the same problem as Dan and I am definitely working with the right (VPN) login and password, copy-pasting it. I have tried several severs and reinstalled the configuration files but ‘Authentication failed’ every time.
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Hello. Is it OpenVPN password and username? If so, are you sure you are connecting to the server that is appropriate to your current subscription plan?
0
Since the OpenVPN released the updated version and I followed the steps and applied the settings as outlined above, everything was working great (which was not the case before). But ever since I updated my Iphone to IOS 12 lot’s of times after little while of inactivity I get the following error:
“There was an error attempting to connect to the selected server” Options: “Cancel” or “Retry”.
I’ve double checked the settings multiple times. This is super annoying. Is there anything known about this issue? And how can I fix it.
P.s. what about the native app ‘;-)
0
Hello! Since we are not the developers of OpenVPN connect software, the bugs that lies within are not solved form our side so in cases you experience some sort of issues with the connection we suggest using IKEv2 manual connection method – https://protonvpn.com/support/protonvpn-ios-manual-ikev2-vpn-setup/
0
The majority of openvpn service had been blocked by Chinese government, is it possible for protonvpn to offer some shadowsocks service?
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Hello Curtins, currently we have no plans for that but we are working towards obfuscation to be implemented in to our services.
0
I was so happy since in my Galaxy Note the native app went soooo smoothly and perfect, but on my iPhone X following each and very carefully step by the guide and it does not work, I just quit in and wait till Q3 this year till you relase your own native app.
0
OpenVPN updated app and now work on iOS 12, but with proton vpn configs not connected
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Hello Maks, Please make sure that you have the Username and password entered since we got a few reports that after the latest update, the application has erased those fields.
0
27.08.2018 OpenVPN has been updated.
Changes from 1.2.9 to 3.0.0:
* new UI layer with two skins
* completely updated profile and proxy management
* new functional settings
etc.
:-) Please update the images.
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Hello, we`ve updated it. ?
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this update breaks ProtonVPN profiles. It should be avoided, especially because it does not bring much of added value, but problems!
0
Hello. The “Breaking” part is done by the openvpn connect software developers themselves, but all that it breaks is resetting the application to default state without any information. So all you have to do is to re-enter the credentials and sometimes re-configure the servers you were connecting before.
0
Yesterday I upgraded the OpenVPN Connect App to v. 3.0.0, since that the connection to free ProtonVPN servers does not work anymore.
Are you aware of the issue? Latest stable iOS, version 11.4.1 at the moment.
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Hello, please make sure that your username and password are correct since we got reports that after that app update, it deleted the authentication fields.
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Thanks, started to work again after re-entering my username. I’ll give a IKEv2 manual setup a try but native iOS app is my wish. Hopefully it keeps the connection active even when my phone is locked.
Good work, many thanks!!
0
Where are the authentication fields for OpenVPN all my configs have stopped working with the latest OpenVPN update! Do I need to re download and reapply all these configs I had setup? Might have to cancel ProtonVPN until it is sorted
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Hello. Those are in the screenshot shown in the guide after you add a profile. None of the servers will work until you enter your credentials. This issue is not caused by us but by the openvpn connect application update itself.
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Hi ProtoVPN team!
Excited about the hopefully upcoming native iOS app. I’m sure you will make it as simple stupid easy to use as P** does, then I will change from their paid plan to your paid plan.
Been using the “Plus” tier of Protonmail for over 2 years, good iOS app for that.
Keep up the good work!
0
I have a full GM version of iOS 12 and OpenVPN is still not working…
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Hello Warren, we are not responsible for the OpenVPN connect application itself, so if you face issues with that exactly, we suggest trying manual ikev2 connection for ios, guide is here – https://protonvpn.com/support/protonvpn-ios-manual-ikev2-vpn-setup/
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Bonjour,
J’ai suivi la procédure pour connecté mon iPhone sur les serveurs Pronto avec l’application OpenVPN. Je suis déconnecté au bout de 3-4 secondes.
Je viens d’acquérir un abonnement ProntoVPN plus et je commence à le regretté. Merci de votre aide.
PS : A quand une application pour iOS ? Les utilisateur Android on de la chance…
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Hello. We suggest trying this connection method instead. https://protonvpn.com/support/protonvpn-ios-manual-ikev2-vpn-setup/
iOS application will be deployed to full release at the end of Q3.
0
Should I change any of openvpn settings on iOS?
0
Hello, nothing needs to be changed, but you can try fiddling with them to see if you get what you are looking for from it.
0
Not working on iOS 12
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Hello, iOS 12 is in beta and OpenVPN connect is not our developed application, we only provide the server configurations that you connect with. Please keep in mind that you are using the beta software of iOS and there can be bugs. https://protonvpn.com/support/protonvpn-ios-manual-ikev2-vpn-setup/ You can try doing this, there should be no bugs with this method exactly.
0
This method works! I’ve had this problem for months. No more third party app for me (openvpn)! Thanks ?
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I can confirm iOS 12 doesn’t allow ProtonVPN connections to work in the background, but that’s probably an OpenVPN Connect issue since there’s still no iOS 12 support in the app.
I subscribe to the rest of the crowd asking for the native ProtonVPN for iOS app. Can’t wait any longer!!
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Hello! Thank you for updating us and our customers. iOS app is not that far away!
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I notice the OpenVPN does not work with the IOS 12 on an iPhone, but does work on an iPad with IOS 12, if you use a split screen. You need to first have OpenVPN up and then bring in your other app as a split screen. At that point, you can connect the VPN and it will stay on as long as you don’t close the OpenVPN screen.
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Also having issues with OpenVPN on iOS 12. PLEASE MAKE A NATIVE VPN APP
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Hello. As a reminder we would like to say that you are using a beta version of iOS software with openvpn connect application which we have no control of since its not our products. iOS application is going to come presumably Q3 this year.
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Yes i confirm Open VPN NOT WORKING with PROTON VPN on iOS 12… (iPhone X)
Any Help please ??
THANKS
Thomas
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Hello Thomas, please contact our customer support team and we will help you out! https://protonvpn.com/support-form
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Really looking forward to Native iOS app.
PS: on iOS 12 open vpn not working
0
Hello Maks, we are looking to it too! Regarding the non working vpn, could you please contact our support team, we are sure we can solve the issue! https://protonvpn.com/support-form
0
I can not seem to connect, it always hangs, any help?
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Hello Pious, we are sorry for the inconveniences, but there could be just a miss-configuration, please contact our customer support team for fastest and easiest support here – https://protonvpn.com/support-form
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would love to see an iOS app for using iKEV2 connection yes.. is there a timeframe? Also do you have any servers working yet to connect to netflix as Im only managing a connection via nordvpn. Proton is not working.. works great for multi hop and secure core is great.
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Hello Studi. We are planning to see iOS app on Q3, at least for closed beta testing. As per Netflix, please visit our article here: https://protonvpn.com/support/watch-netflix-with-vpn/
0
Native iOS app please ??????
0
Hello. We will do our best to release as soon as possible, as we are currently working on it, but our time frame to have it is in the Q3 this year.
0
Waiting on the custom iOS app for using your iKEV2 connection basis (iPhone & iPAD). Please get it in the iOS app market soon!
0
Thank you Proton Team,
This guide helped me a lot.
Your all services are amazing and easy to use and open-source. I’m recommending your services to all my friends and relatives. Good luck on your future and best wishes.
I know you guys working on iOS App cant wait.
– Love from India.
0
Hi,
I’m using a MacBook. When I click on the “random” tab from the “profiles” menu, is that the “tor servers”?
0
Hello. The Random profile is not for Tor servers. It randomly picks up a server from all of the available ones for your subscription plan.
0
Any updates on the release of the iOS app? Really excited for this!
0
Hello! We currently do not have an estimated time as before, but we are looking towards summer on giving it for our users to test it out!
0
Sounds great! Can’t wait to see it.
0
Looking forward to the native iOS, especially if it’s as clean as the MacOS app. The OpenVPN app works, but takes a bit of time to configure and doesn’t find the fastest connections automatically like the MacOS app. Thank you for your efforts.
0
In the email it said there was a free trial, or was it referring to the US free servers?
0
Hello. Free trial is obtainable via our application. It activates the first time you connect with our application and you get the benefits of a Plus account for 7 days.
0
Complicado… Porquê não criam um VPN próprio??
0
Hello. Our iOS application is under development and we will update our customers when we will have a version for alpha testing.
0
Hello. The VPN does not work on OpenVPN , I tried with several profiles without success, sometimes it tells me authentication failed, and other times connection timeout, what should I do? I can send you a screen recording
Devis: IOS mini ipad 4
0
Hello Aghilas. Please contact our customer support team and we will do our best to help you out! https://protonvpn.com/support-form
0
VPN always disconnects on my iOS device, after some time I tried OpenVPN profiles too thy r working fine.. with ProtonVPN it disconnects after some time…
0
Hello, Sadly there is no way iOS device could hold a VPN connection while it is inactive and locked, since that’s how iOS was designed to function. That would be possible to prevent with an IKEv2 application, but currently that is under development.
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I have the same problem, whenever I open VPN and give user id and password just after a second the connection will go.So i just don’t know what to do so i contact Mac support they listen to my problem and fix it very carefully.You also go there and solve your problem.
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VPN always disconnects on my iOS device, as soon as I lock my screen. None of the similar comments beliw this article were not answered by developers :( Guys! Help me please!
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Hello Andrei, Sadly, there is no way iOS device could hold a VPN connection while it is inactive and locked, since thats how iOS was designed to function. It just disconnects whenever the phone is locked. And for now, there is no killswitch feature that would reconnect while using OpenVPN. But our guy Rafficer have made this:https://www.reddit.com/r/ProtonVPN/comments/8angtj/alpha_testers_protonvpn_with_ikev2_on_demand/ you can try and test it out.
0
+1 for this feature which makes the VPN engage automatically when you open the iOS device again. Doing it manually is a hassle. Any chance that the ProtonVPN team can prioritize the on-demand, always on VPN on iOS? ETA?
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Hello Leovinus, sadly we cannot provide any ETA for this feature to come but iOS app is in development already.
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Rafficer’s solutions looks great. Can we expect something similar from ProtonVPN soon?
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Hello Chuck, sadly we cannot provide any ETA honestly, but we assure you that we are already working on iOS application.
0
Software for windows is not installed on the vista system. How to solve this problem (of course, apart from the proposal to change the system).
Regards
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Hello Tomasz, our applications does not support windows XP/ Vista versions. The only way of using VPN on those machines is by using openvpn gui :
https://protonvpn.com/support/openvpn-windows-setup/
0
I cannot connect to account.protonvpn.com to download stuff from my cellphone (Unfortunately I am in China now). I don’t have any problem with my windows laptop though. I bought one month plus plan to get the secure core but I cannot even start to setting it up because I cannot connect to protonvpn.com at all from my iphone. Could you please do something for this?
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Hello, Currently we do not have any additional website links for the users in China if its blocked. If you can connect with your pc, then please connect with it and access our website to perform the tutorials. For iOs you will have to download the server configurations to PC and then send it to your email that you can access trough your phone. If you cant download OpenVPN connect on iOS app store in china, then we are sorry to say but currently we don’t have a working solution since we do not support L2TP connections.
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a VERY important step that is not clearly pointed out and should be illustrated. DO NOT try to click the “download all” button at the bottom of the server selection screen in the ProtonVPN download section. This will put all the profiles in a ZIP that will not be opened by openVPN and hence you will get frustrated because it wont work. You have to select an individual server or country profile to open with the openVPN app. Then use your login info they provided you. I wrestled with this for 3 hours before finally clicking there and figuring this out. It is a pain in the rear, because now I have to check on the site which server has a low load and high speeds before I connect. I would assume that once the iOS app comes out it will be much like the windows desktop client which is great and allows a lot more control over where you are connecting.
I will make do for now as I am just testing the premium subscription now, but they should at least clarify what you should be downloading in the directions provided
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Dest all, i was trying to download a protonvpn file for iOs device as it said in manuals, but as soon as i pick download country it requested to upgrade plan. Is this normal? Could i download configuration file although i’m a free user? Best regards Grega
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hello Grega, Since you are a free user, you have to select servers that are FREE, for example Click on downloads, select platform, protocol, then select “server configs” and search for servers that have “FREE” in their name, like NL-FREE#1 . These you can download and connect to.
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thanks, I did it as you said. But there is another issue. I have a several free OpenVPN connection file in openVPN app, but there is still “None selected” field. I’ve put OpneVPN credentials (from my proton account), but I can not connect. Server timed out! Is it because it is free? regardsa, Grega
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Hello Grega, please contact our customer support team for further investigation.
https://protonvpn.com/support-form
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When will there be an official ios app or how can i sign up to get notified for when it does come out?
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Hello Nico, You can follow us on Twitter or Facebook we will surely announce about it on there.
0
Like to use
0
I have attempted numerous tries to authenticate using the OpenVPN user ID and password provided by you when I purchased the Plus version of your VPN and I keep getting “Authentication failed” message on my iPad. What should I do differently…yes, I double checked I’d and password.
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Hello Bob,
Please contact our support team and we will do our best to help you out! https://protonvpn.com/support-form
0
Whn ur going to launch ur own vpn app
0
Hello,
We are currently working hard on releasing our iOS app but sadly we do not have any ETA for that.
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I would ratter defenitely wait to Protonmail staff to develop and make available a proper Not beta Of course versión Of ProtonVPN app to be disponibilized on AppleStore just like Protonmail its on a very good versión and stable today on Applestore that i widely use and im currently satisfied. Than use this alternative. That ive tried and honestly did Not like at All. Infortunately im having to use the ProtonVPN today only on my destktop and laptops. It does Not matter if i have to make next month a higher value Of donation to Protonmail,and also next month i defenetely Will send gelt to Protonmail to get my premium Protonmail accounts and complete ProtonVpn access to the high velocity available and huge Numbers Of servers available to Premium users by donations. Wich i currently need to decent work. Waiting for you Protonmail staff to make available as son as possible the ProtonVPN app on AppleStore to download!!!!! Danke!
0
I want to finish my account with you…how do I do?
0
Hello, have you encountered any issues which led to that decision? Please open a ticket through the following link so we can check your username and assist you:
https://protonvpn.com/support-form
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This Explanation works great! Super easy! Just download the OpenVpn App and then import the files from proton! :-)
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Hello, glad that it’s working as expected! If you encounter any issues down-the-road, please open a ticket for our support team through the following link:
https://protonvpn.com/vpn-servers
0
This is brutal. Too many log-ins and none of them work for the OenVPN app- I get a username from Proton, but OpenVPN requires an email. Nothing lets me in. The screens on OpenVPN are different from the guide too, I have tried following several pages but nothing works. Couple hours later and I give up. Kind of a waste to have signed up for the premium email and VPN package, I was led to believe it would work with iOS. It’s such a mess.
0
Hello Jason, we apologize for the inconvenience that you have experienced. Please create a ticket through the following link and provide more details regarding the login issues with some screenshots, so we can assist you accordingly.
https://protonvpn.com/support-form
Also, you can try set-up your iOS device through the IKEv2 protocol:
https://protonvpn.com/support/protonvpn-ios-manual-ikev2-vpn-setup/
0
With what we are dealing with, an iPhone I fortunately got all 12 profiles up by using the new file system in the latest iOS. Mail them to yourself if you have to then download to iPhone drive folder. Go to folder, click on profile and say open in OpenVPN. Easy Pezzy….. This took a bit of time to figure out, so now you know.
I played with this VPN in beta, getting this thing going then was a bear on that iPhone. No problem.
This is not too difficult. Just think. I love IT. This is a good VPN. I’m 5stars for ProtonMail!
0
I am using the free plan to test using VPN. Now I want to configure the VPN on iOS but it seems that I have to switch to a paid account to use it on iOS. It seems that I cannot download configurations with the free account.
0
Hello Thomas, you can find configuration files for Free servers in https://account.protonvpn.com/downloads under Server Configs tab. Currently, free servers are available in Japan, US and Netherlands.
0
Hello,
Any word on the status of the iOS and/or Mac Proton VPN apps?
0
just went through all the above mentioned for our iPad and it was done in 10minutes, works like a charm, speed is better than on my pc.
0
Since the Open vpn update and iOS 11.2.2
0
Cannot use the above mentioned set up on iPhone 7 iOS 11.2.1!!!
the OpenVpn app looks totally different..
Please help me set up VPN on my iphone!!
Matt
0
Hey Matt,
Could you please contact us through the following link, and provide more details including some screenshots from the OpenVPN app?
https://protonvpn.com/support-form
Also, you can try setting up your iOS device through the IKEv2 protocol, by following the guide below:
https://protonvpn.com/support/protonvpn-ios-manual-ikev2-setup/
0
Dear ProtonVPN team,
I spotted some negative experiences and likely energy-draining comments above, so I just wanted to say that the Plus subscription and Tunnelblick setup instructions for Mac and iOS worked 100% perfectly for me (even on OS X Yosemite 10.10.5) – thank you so much! Thank you for making all this happen, your work is hugely important and appreciated.
0
Hey,
We highly appreciate your comment! We are working hard on a daily-basis to ensure that our service is optimized and that we provide the most secure VPN connection to our users, so it’s nice to hear that everything works as expected.
0
I also have zero issues using Tunnelblick on the Mac and OpenVPN on iOS. Works a treat and is fast…
Speedtest. net results:
Connected to closest Australian Server with no VPN: 12ms ping, 25.37Mbps down, 10.24Mbps upload.
Connected to closest Australian Server using ProtonVPN (Australian Server): 13ms ping, 24.20Mbps down, 9.68Mbps upload.
0
hello, when should we expect the iOS and macOS apps, since it says in the comments above that the apps will be ready no latter than the end of 2017… would be really awesome and helpful, thanks!
0
Hey,
The iOS application is still under development, and we are unable to provide any specific date regarding the release. As for the ProtonVPN Mac application, it is released in closed-beta while it’s still being developed, and only our paid subscribers can get an invitation for early access by request.
0
This is too Awkward.
0
IOS 的VPN无法使用，因为在中国和美国的APP Store是无法下载OpenVpn的。我已经支付了一个月的了。
we cant use protonVPN at IOS,because we cant download OpenVpn in APP Store in China or US,so,how could i do? i’ve already pay one month .
0
There’s no way I’m doing all that. That’s the reason I stopped using Windows in the first place.
0
A dedicated iOS app is in the works and more information will be available in q4. stay tuned.
0
Please update us on the status of your iOS app. I’m tired of losing my VPN connection (drops frequently); the OpenVPN app has no auto-reconnect feature.
0
Hey, no exact ETA yet, but we are hoping to have something out 2018 Spring.
0
OpenVPN does have Auto connect. You need to go to iOS settings > OpenVPN and turn on “Seamless Tunnel” and “reconnect on wake”.
0
Works flawlessly!! I installed in MACs, iOSs and no issues at all. The document which shows how to configure is very simple and accurate. I will be setting up VPN in DD-WRT. I need to get DD-WRT first.
0
Why did you roll out this option? It’s a throwback to computer cards and Fortran.
0
A dedicated ProtonVPN iOS application is in development. We decided to give people access in the meantime via this solution as this way users will be able to gain access earlier and some users generally prefer existing OpenVPN clients independent of UI/UX
0
Following the article “How to use ProtonVPN on iOS”, at Step 2, I can’t download the configuration file. I get the message: invalid address. Thanks for your help.
0
Hi Francois, please drop us a line via the support form and attach a screenshot from your device. This will help us troubleshoot your situation. Thanks
0
I click downloads and choose iOS and it just takes me to this page…
0
Hey Kathrynn, you have to go to https://account.protonvpn.com/downloads in order to download configuration files for OpenVPN Connect app. Also, please make sure that you are following this guide carefully!
0
I love ProtonMail, but I have to say that your VPN solutions in Mac or iPhone are just terrible. I’ve paid for the most expensive plan with the maximum confidence in your products and i’ve been unable to connect from the very beginning. Your temporal solution is absolutely poor, very difficult to implement, and it seems it’s going to be for a while until you develop the ios app or mac’s dmg.
I am very disappointed. Even more after paying 288$. Next time I will be much, much more skeptical.
0
The dedicated MacOS and iOS apps are our highest priority right now and should be released before the end of this year.
0
It’s 2018 and still no dedicated OSX or iOS apps. I’m a paying customer, very disappointed you failed to follow through on your promises.
0
Hello, we are currently testing our macOS client in closed beta, please write us an e-mail via https://protonvpn.com/support-form if you wish to receive an invite. For iOS, it is too early to give out exact ETA, however, we are hoping to have something out in late 2018 Spring.
0
Same on Linux nothing works and there is serious dns leak. The solution offered are not solution and the support offered is slow been two weeks now and I am yet to be able to use the service I am paying for.
My only reason for chosing protonpvn from the quality email service. This is nothing like it.
0
Thanks for your support. Does the DNS leak persist for you even with the proposed method via CLI? Since this is an issue with NM, we can only hope that the package will be fixed in future distros. Until then, the CLI method should work.
If this issue persists for you, please drop us a line via the support form.
0
The methods given are not feasible! Record video tutorial, step by step!
0
An easier way to import the .ovpn config files it to use Airdrop from your Mac to iOS device, then select OpenVPN as the app to open them.
0
The vpn works well macs but it is hopelessly complicated on iOS. Can’t even download the configuration files bc it says that I need a newer browser which is obviously a error since I have the latest version. Using iTunes is not a viable when I’m using a different iOS device
0
Hi all,
I’ll preface this by saying I am on iOS and don’t have easy access to an iTunes machine –
For whatever reason when I attempt to download the secure core config files. Or country configs. Or single service configs… I get a “newer browser is required” message.
I’m on safari on iOS 10. I’ve also tried iOS versions of Firefox chrome opera and dolphin to no avail….
CUrrently my paid ProtonVPN Plus plan is unuseablE. Any ideas?
0
use signal to send as an attachment
0
I’m on iOS 10.3.2 (current latest) and I’m trying to download a single configuration file using Safari, and I keep getting “download requires a new browser.” How can I get these files onto my phone? I don’t use iTunes. Thanks!
0
hi, we’re looking into this issue at the moment. In the meantime you can try sending it to yourself via email and downloading the attachment on your device
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Any update on this problem? I am seeing the same thing when I try to set up the VPN on my ipad: “download requires a newer browser”. I have tried using both Safari and Firefox. Thanks.
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This problem should now be fixed.
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I had the same problem initially, running latest iOS. You can still make it work,
Try this: download the whole config file at the bottom of the page ( it won’t give the “newer browser req’d” error. When the browser asks what to do with the file, IOS will let you open it with an unzip app. Then extract the individual .opn files using the unzip app into the openvpn app.
Now the config info is in the openvpn app and you can follow the rest of the instructions for setup.
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Hello, I’m having trouble keeping up a vpn connection in my iphone it stays for a while but always disconnects and it doesnt reconnect once th connections is dropped. I’ve tryed different servers in different country’s all the sasme the software does not seem able to reconnect after a connection loss.
The problem seems to say in the openVPN software recommented here. Does anyone have a sugestion for better software?
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I had this problem at first also.
Try this: in ios go to Settings – openvpn. (Scroll way down in the settings app, not openvpn app). Click “seamless tunnel”, connect through “any network”, click “reconnect on wake up” , and connection timeout to “none”.
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Have the same problem and this doesn’t fix it for me :(
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How to uninstall the ProtonVPN configuration files from my iOS device? I uninstalled The OpenVPN application, but the configuration files remain.
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Thanks, I resolved the problem myself.
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How often, if at all, are the configuration files updated or changed? Is there a revision indicator? How do I know if I am using the most current version
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I use very long, complex passwords (and have also been using the equally long user name set by default by ProtonVPN) for Open VPN (3rd party) credentials. This naturally necessitates copying and pasting in iOS from my password manager app (1Password) to the OpenVPN Connect app. However, after I paste one half of the credentials (it doesn’t matter if I do the user name or the password first), go back to copy the other half from 1Password, and then return to the OpenVPN Connect app, the field that was filled first goes blank after a brief moment. The net effect is that you cannot copy and paste credentials because they do not “stick,” and you are forced to manually type them in, something that is not reasonable and only encourages the use of short, weak passwords. This may solely be an issue for the developers of the OpenVPN app (and I sent a similar email to them), but I wanted to post it here as well in case others have observed this.
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we’re working on the native app and once public that will not have this problem anymore, thanks for the patience
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What time frame are we talking about for the app to be (pre)released or ready for testing ? Thanxs
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After entering user name in OpenVPN, turn Connect (the switch under “disconnected”) on, then quickly off. Now you may switch to your password manager and when you return, user should stay set.
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That worked! Thanks!
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hihi. cant reach tor
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Can I connect via IKEv2 on iOS?
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currently ProtonVPN only implements OpenVPN. We’re looking at additional protocols for future expansion
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Opening an attachment via openvpn is not an option how can we sort this out
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How to choose the fastest server when connecting from Argentina?
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Choosing server
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I always get a “Authentication failed” when I try to connect via iOS/iPhone while in the same network the connection works via PC without any problem… Any idea what I could do to fix this?
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please make sure you are using the openvpn credentials on iOS, and not the account credentials. If issue persists, drop us a line via protonvpn.com/support-form
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Hello. Can you tell me how to keep the VPN active when the iphone is resting or sleeping? Tankx!
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I also want to hear an answer to this very much!
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I’m following the instructions, but don’t know which profile to select if I’m only using ProtonVPN’s Free plan. The Free plan is limited to just 3 countries. What are the 3 countries and which .ovpn files should I select?
I’ve tried selecting ch-08.protonvpn.com.udp1194.ovpn, but the app just shows a “Connection timeout” error.
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please see here protonvpn.com/vpn-servers for more info on the servers. Also the configurations which you can download from the account.protonvpn.com dashboard will reflect your access privileges
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when downloading configuration files there is no option to import to Open Vpn :( look like iPhone latest update blocked it 10.3.3
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I paid, but the files will not download to my ProtonMail per the second method. No email is generated. I don’t have a desktop to use iTunes…just my phone and iPad, so this is not working.
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try visitng account.protonvpn.com directly from your iPad. After logging in, go to the download section in the menu and find the config generator to download the desired configuration files.
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Hi, I tried this suggestion, however every time I click on the download link it tells me:
“Download requires a newer browser. Learn more.” I followed the “Learn more” link but it did not help. I am not using a private window on Safari. I also tried it with Chrome for iOS and same behavior. Any other suggestions for getting this to install directly on my iOS device?
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we’re investigating this issue right now. Please drop us a line via the support form and we can send you the necessary config files via email. Thanks
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Il download a zip file but cannot open it on my iOS device
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try going to account.protonvpn.com, login and go to the download section in the menu. there you can download individual config files directly
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Do you have port 443 TCP profiles? A few hotspot firewalls I have met do not allow UDP traffic through.
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yes we do, after launch we’ll have config generators ready for use. Until then, you can always drop us a line via the support form
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Good morning,
Is that possible to use PROTONVPN on VPN ON DEMAND mode for iOS?
Thank you
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For clarification, do we add *all* the .ovpn files if we’re using OpenVPN?
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It’s enough to import the ones you plan on using. E.g. if you only need connections to Switzerland, consider just adding a handful of the CH servers. We’ll also have country level configs soon
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Awesome! Any word on the country-level logins yet?
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we’ll have country level logins with the release, stay tuned
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When I tap the email attachment in the protonmail, the option ‘Copy to OpenVPN’ doesn’t appear in the list.
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Has anyone answered this?
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I ran into the same issue trying to use the zip file. I sent the individual files to myself, and selected one of them, I was able to get OpenVPN to appear. I sent all of the files to myself, but could have probably got away with just the ones for my country.
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I don’t seem to be able to save an OpenVPN password. I’m on the VPN tab. I see a username for OpenVPN. There is no OpenVPN password visible. I click on Change OpenVPN. An empty blank opens. I click on Show to confirm it really is empty. It’s empty. I type and save a password. Sometimes I’m prompted to give my email password, sometimes not. The save is confirmed. But then back on the general VPN settings screen, there is no indication of a password there. Maybe it’s hidden? I try to connect, on iPhone, with the new password, and I get Authentication Failed, quickly. Since the VPN settings page seems to indicate there is no OpenVPN password, I try connecting with no password, left bank. This does slightly better in that it takes about a minute before I get Connection Timeout. But it also fails.
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Hi Rom, its correct behavior that the OpenVPN password, once set, will not be shown anymore as we deem it sensitive information.
The “Sometimes I’m prompted to give my email password, sometimes not.” is because each time you authenticate with your password, we allow a 10 min window, where you are set as ‘authenticated’.
Are you using both the OpenVPN login as well as password?
If the issue persists after confirming there are no typos in either, please drop our support team a line via the support form at https://protonvpn.com/support-form
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I have a similar problem. If I enter into OpenVPN-App my USERID and password and then on Connection go, then disappear USERID and password and the connection does not stand. But if I restart the app, the data is there again, until I go back to Connection and the fields remain empty.
“Save” I have switched on and a USERID and a password created in the mail client. .
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