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Support Center / Download and setup / How to use ProtonVPN on iOS

How to use ProtonVPN on iOS

While we continue to develop ProtonVPN for iOS, users can connect to ProtonVPN’s secure servers on iPhones or iPads  via the ‘OpenVPN Connect’ app.

‘OpenVPN Connect’ is a user friendly and open source VPN application that will allow you to connect to our secure VPN servers using the OpenVPN protocol.

Shortcut: To download the ProtonVPN OpenVPN config log in to account.protonvpn.com and go to the Download section on the left.

To use ProtonVPN on iOS please follow these steps:

1. Download the app

Download and install the Open VPN Connect app by visiting the following this link to the AppleStore from your iOS device.

2. Download configuration files 

Currently, you can download configuration files onto your device using two methods; via iTunes or directly from the iOS device. We describe both below.

  1. Download the configuration file directly on the iOS device
    1. Go to account.protonvpn.com on your iOS device and log in using your account details.
    2. Click on the menu icon in the top left. A new menu drawer will appear on the left.
    3. Select the Downloads section
    4. In the “OpenVPN Configurations” section, select the platform (iOS) and Protocol (per default UDP is fine)
    5. Chose server configs and download the server that you would like to connect to. Note: If you download a ZIP to your iOS device, then you will not be able to import the configuration files in to the OpenVPN application so please download files separately.

Download the configuration file of the server that you would like to connect.

When downloaded , you will have to open the configuration file with OpenVPN.

Now click on Green + sign to add the OpenVPN connection to the application:

When the pop up appears for adding a VPN profile, please click “Allow”

When asked for a username and password, please enter your OpenVPN username and password.
If you don’t know your OpenVPN credentials, check out how to find and set the OpenVPN username and password. Note this is not your account username or password

  1. Upload VPN configuration files via iTunes:
    1. Connect your iOS device to your PC/Mac and launch iTunes
    2. Select your iOS device (iPad or iPhone)
      ios vpn setup
    3. Download the ProtonVPN configuration files on your PC/Mac
      1. Go to account.protonvpn.com and log in with your account details
      2. In the left menu, click downloads.
      3. In the “OpenVPN Configurations” section, select the platform (iOS) and Protocol (per default UDP is fine)
      4. Chose the connection which you would like and press the download button on the right.
      5. On your computer, drag and drop the downloaded files into the section titled ‘OpenVPN documents’
        protonvpn ios guide
    4. Disconnect your device from iTunes and open the OpenVPN Connect app
      ios secure vpn
    5. The welcome screen will now list all the configuration files and servers that you have added in step (iii). Press the + icon to add profiles one by one
      add vpn servers
    6. When asked for a username and password, please enter your OpenVPN username and password..
      If you don’t know your OpenVPN credentials, check out how to find and set the OpenVPN username and password. Note this is not your account username or password
      openvpn connect - ios vpn setup

 

  1.  Connect to ProtonVPN
    1. Tap on the server you wish to connect to and toggle the button that says ‘Disconnected’ to connect
      how to connect to protonvpn on ios
    2. If you see a message asking ‘ Allow OpenVPN to enable VPN connection?’ press Yes
    3. Once a connection is established, a VPN icon will appear in the status bar
      ios free vpn
      To add more connections
      , simply repeat step 6 in the previous section with different configuration files for your choice of server or country. Secure Core servers are marked as xx-xx-01.protonvpn.com.xxxxxxx.ovpn.

 

  1. To disconnect ProtonVPNSelect the connection you are currently using and switch the toggle off
    how to disconnect ios vpn

 

Additional resources

Download ProtonVPN *.ovpn config files

 

Related articles
How to setup ProtonVPN on Android

Does ProtonVPN store user information?

How to install ProtonVPN on Mac?

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118 comments

  1. Tuiab

    VPN always disconnects on my iOS device, after some time I tried OpenVPN profiles too thy r working fine.. with ProtonVPN it disconnects after some time…

  2. ProtonVPN Team

    Hello, Sadly there is no way iOS device could hold a VPN connection while it is inactive and locked, since that’s how iOS was designed to function. That would be possible to prevent with an IKEv2 application, but currently that is under development.

  3. Jhoney perker

    I have the same problem, whenever I open VPN and give user id and password just after a second the connection will go.So i just don’t know what to do so i contact Mac support they listen to my problem and fix it very carefully.You also go there and solve your problem.

  4. Andrei

    VPN always disconnects on my iOS device, as soon as I lock my screen. None of the similar comments beliw this article were not answered by developers 🙁 Guys! Help me please!

  5. ProtonVPN Team

    Hello Andrei, Sadly, there is no way iOS device could hold a VPN connection while it is inactive and locked, since thats how iOS was designed to function. It just disconnects whenever the phone is locked. And for now, there is no killswitch feature that would reconnect while using OpenVPN. But our guy Rafficer have made this:https://www.reddit.com/r/ProtonVPN/comments/8angtj/alpha_testers_protonvpn_with_ikev2_on_demand/ you can try and test it out.

  6. leovinus

    +1 for this feature which makes the VPN engage automatically when you open the iOS device again. Doing it manually is a hassle. Any chance that the ProtonVPN team can prioritize the on-demand, always on VPN on iOS? ETA?

  7. ProtonVPN Team

    Hello Leovinus, sadly we cannot provide any ETA for this feature to come but iOS app is in development already.

  8. Chuck_F

    Rafficer’s solutions looks great. Can we expect something similar from ProtonVPN soon?

  9. ProtonVPN Team

    Hello Chuck, sadly we cannot provide any ETA honestly, but we assure you that we are already working on iOS application.

  10. Tomasz

    Software for windows is not installed on the vista system. How to solve this problem (of course, apart from the proposal to change the system).
    Regards

  11. ProtonVPN Team

    Hello Tomasz, our applications does not support windows XP/ Vista versions. The only way of using VPN on those machines is by using openvpn gui :
    https://protonvpn.com/support/openvpn-windows-setup/

  12. pleaseplease

    I cannot connect to account.protonvpn.com to download stuff from my cellphone (Unfortunately I am in China now). I don’t have any problem with my windows laptop though. I bought one month plus plan to get the secure core but I cannot even start to setting it up because I cannot connect to protonvpn.com at all from my iphone. Could you please do something for this?

  13. ProtonVPN Team

    Hello, Currently we do not have any additional website links for the users in China if its blocked. If you can connect with your pc, then please connect with it and access our website to perform the tutorials. For iOs you will have to download the server configurations to PC and then send it to your email that you can access trough your phone. If you cant download OpenVPN connect on iOS app store in china, then we are sorry to say but currently we don’t have a working solution since we do not support L2TP connections.

  14. Jim

    a VERY important step that is not clearly pointed out and should be illustrated. DO NOT try to click the “download all” button at the bottom of the server selection screen in the ProtonVPN download section. This will put all the profiles in a ZIP that will not be opened by openVPN and hence you will get frustrated because it wont work. You have to select an individual server or country profile to open with the openVPN app. Then use your login info they provided you. I wrestled with this for 3 hours before finally clicking there and figuring this out. It is a pain in the rear, because now I have to check on the site which server has a low load and high speeds before I connect. I would assume that once the iOS app comes out it will be much like the windows desktop client which is great and allows a lot more control over where you are connecting.

    I will make do for now as I am just testing the premium subscription now, but they should at least clarify what you should be downloading in the directions provided

  15. Grega

    Dest all, i was trying to download a protonvpn file for iOs device as it said in manuals, but as soon as i pick download country it requested to upgrade plan. Is this normal? Could i download configuration file although i’m a free user? Best regards Grega

  16. ProtonVPN Team

    hello Grega, Since you are a free user, you have to select servers that are FREE, for example Click on downloads, select platform, protocol, then select “server configs” and search for servers that have “FREE” in their name, like NL-FREE#1 . These you can download and connect to.

  17. Grega

    thanks, I did it as you said. But there is another issue. I have a several free OpenVPN connection file in openVPN app, but there is still “None selected” field. I’ve put OpneVPN credentials (from my proton account), but I can not connect. Server timed out! Is it because it is free? regardsa, Grega

  18. ProtonVPN Team

    Hello Grega, please contact our customer support team for further investigation.
    https://protonvpn.com/support-form

  19. Nico

    When will there be an official ios app or how can i sign up to get notified for when it does come out?

  20. ProtonVPN Team

    Hello Nico, You can follow us on Twitter or Facebook we will surely announce about it on there.

  21. Ponniah Kamalendran

    Like to use

  22. Bob

    I have attempted numerous tries to authenticate using the OpenVPN user ID and password provided by you when I purchased the Plus version of your VPN and I keep getting “Authentication failed” message on my iPad. What should I do differently…yes, I double checked I’d and password.

  23. ProtonVPN Team

    Hello Bob,
    Please contact our support team and we will do our best to help you out! https://protonvpn.com/support-form

  24. Tuiab

    Whn ur going to launch ur own vpn app

  25. ProtonVPN Team

    Hello,
    We are currently working hard on releasing our iOS app but sadly we do not have any ETA for that.

  26. Pa Ass Ange Herr

    I would ratter defenitely wait to Protonmail staff to develop and make available a proper Not beta Of course versión Of ProtonVPN app to be disponibilized on AppleStore just like Protonmail its on a very good versión and stable today on Applestore that i widely use and im currently satisfied. Than use this alternative. That ive tried and honestly did Not like at All. Infortunately im having to use the ProtonVPN today only on my destktop and laptops. It does Not matter if i have to make next month a higher value Of donation to Protonmail,and also next month i defenetely Will send gelt to Protonmail to get my premium Protonmail accounts and complete ProtonVpn access to the high velocity available and huge Numbers Of servers available to Premium users by donations. Wich i currently need to decent work. Waiting for you Protonmail staff to make available as son as possible the ProtonVPN app on AppleStore to download!!!!! Danke!

  27. Ann

    I want to finish my account with you…how do I do?

  28. ProtonVPN

    Hello, have you encountered any issues which led to that decision? Please open a ticket through the following link so we can check your username and assist you:

    https://protonvpn.com/support-form

  29. Barry

    This Explanation works great! Super easy! Just download the OpenVpn App and then import the files from proton! 🙂

  30. ProtonVPN

    Hello, glad that it’s working as expected! If you encounter any issues down-the-road, please open a ticket for our support team through the following link:

    https://protonvpn.com/vpn-servers

  31. Jason

    This is brutal. Too many log-ins and none of them work for the OenVPN app- I get a username from Proton, but OpenVPN requires an email. Nothing lets me in. The screens on OpenVPN are different from the guide too, I have tried following several pages but nothing works. Couple hours later and I give up. Kind of a waste to have signed up for the premium email and VPN package, I was led to believe it would work with iOS. It’s such a mess.

  32. ProtonVPN

    Hello Jason, we apologize for the inconvenience that you have experienced. Please create a ticket through the following link and provide more details regarding the login issues with some screenshots, so we can assist you accordingly.

    https://protonvpn.com/support-form

    Also, you can try set-up your iOS device through the IKEv2 protocol:

    https://protonvpn.com/support/protonvpn-ios-manual-ikev2-vpn-setup/

  33. Chris

    With what we are dealing with, an iPhone I fortunately got all 12 profiles up by using the new file system in the latest iOS. Mail them to yourself if you have to then download to iPhone drive folder. Go to folder, click on profile and say open in OpenVPN. Easy Pezzy….. This took a bit of time to figure out, so now you know.

    I played with this VPN in beta, getting this thing going then was a bear on that iPhone. No problem.

    This is not too difficult. Just think. I love IT. This is a good VPN. I’m 5stars for ProtonMail!

  34. Thomas

    I am using the free plan to test using VPN. Now I want to configure the VPN on iOS but it seems that I have to switch to a paid account to use it on iOS. It seems that I cannot download configurations with the free account.

  35. ProtonVPN Team

    Hello Thomas, you can find configuration files for Free servers in https://account.protonvpn.com/downloads under Server Configs tab. Currently, free servers are available in Japan, US and Netherlands.

  36. Anon

    Hello,

    Any word on the status of the iOS and/or Mac Proton VPN apps?

  37. anewuser

    just went through all the above mentioned for our iPad and it was done in 10minutes, works like a charm, speed is better than on my pc.

  38. Will R

    Since the Open vpn update and iOS 11.2.2

  39. MATT

    Cannot use the above mentioned set up on iPhone 7 iOS 11.2.1!!!
    the OpenVpn app looks totally different..

    Please help me set up VPN on my iphone!!

    Matt

  40. ProtonVPN

    Hey Matt,

    Could you please contact us through the following link, and provide more details including some screenshots from the OpenVPN app?

    https://protonvpn.com/support-form

    Also, you can try setting up your iOS device through the IKEv2 protocol, by following the guide below:

    https://protonvpn.com/support/protonvpn-ios-manual-ikev2-setup/

  41. CJ

    Dear ProtonVPN team,
    I spotted some negative experiences and likely energy-draining comments above, so I just wanted to say that the Plus subscription and Tunnelblick setup instructions for Mac and iOS worked 100% perfectly for me (even on OS X Yosemite 10.10.5) – thank you so much! Thank you for making all this happen, your work is hugely important and appreciated.

  42. ProtonVPN

    Hey,

    We highly appreciate your comment! We are working hard on a daily-basis to ensure that our service is optimized and that we provide the most secure VPN connection to our users, so it’s nice to hear that everything works as expected.

  43. Phil

    I also have zero issues using Tunnelblick on the Mac and OpenVPN on iOS. Works a treat and is fast…

    Speedtest. net results:
    Connected to closest Australian Server with no VPN: 12ms ping, 25.37Mbps down, 10.24Mbps upload.
    Connected to closest Australian Server using ProtonVPN (Australian Server): 13ms ping, 24.20Mbps down, 9.68Mbps upload.

  44. joe

    hello, when should we expect the iOS and macOS apps, since it says in the comments above that the apps will be ready no latter than the end of 2017… would be really awesome and helpful, thanks!

  45. ProtonVPN

    Hey,

    The iOS application is still under development, and we are unable to provide any specific date regarding the release. As for the ProtonVPN Mac application, it is released in closed-beta while it’s still being developed, and only our paid subscribers can get an invitation for early access by request.

  46. Sebas

    This is too Awkward.

  47. zhaochao

    IOS 的VPN无法使用,因为在中国和美国的APP Store是无法下载OpenVpn的。我已经支付了一个月的了。

    we cant use protonVPN at IOS,because we cant download OpenVpn in APP Store in China or US,so,how could i do? i’ve already pay one month .

  48. Martin.

    There’s no way I’m doing all that. That’s the reason I stopped using Windows in the first place.

  49. ProtonVPN

    A dedicated iOS app is in the works and more information will be available in q4. stay tuned.

  50. braxtron

    Please update us on the status of your iOS app. I’m tired of losing my VPN connection (drops frequently); the OpenVPN app has no auto-reconnect feature.

  51. ProtonVPN Team

    Hey, no exact ETA yet, but we are hoping to have something out 2018 Spring.

  52. Phil

    OpenVPN does have Auto connect. You need to go to iOS settings > OpenVPN and turn on “Seamless Tunnel” and “reconnect on wake”.

  53. Danish

    Works flawlessly!! I installed in MACs, iOSs and no issues at all. The document which shows how to configure is very simple and accurate. I will be setting up VPN in DD-WRT. I need to get DD-WRT first.

  54. Jack

    Why did you roll out this option? It’s a throwback to computer cards and Fortran.

  55. ProtonVPN

    A dedicated ProtonVPN iOS application is in development. We decided to give people access in the meantime via this solution as this way users will be able to gain access earlier and some users generally prefer existing OpenVPN clients independent of UI/UX

  56. Francois

    Following the article “How to use ProtonVPN on iOS”, at Step 2, I can’t download the configuration file. I get the message: invalid address. Thanks for your help.

  57. ProtonVPN

    Hi Francois, please drop us a line via the support form and attach a screenshot from your device. This will help us troubleshoot your situation. Thanks

  58. Kathrynn

    I click downloads and choose iOS and it just takes me to this page…

  59. ProtonVPN Team

    Hey Kathrynn, you have to go to https://account.protonvpn.com/downloads in order to download configuration files for OpenVPN Connect app. Also, please make sure that you are following this guide carefully!

  60. Xavier

    I love ProtonMail, but I have to say that your VPN solutions in Mac or iPhone are just terrible. I’ve paid for the most expensive plan with the maximum confidence in your products and i’ve been unable to connect from the very beginning. Your temporal solution is absolutely poor, very difficult to implement, and it seems it’s going to be for a while until you develop the ios app or mac’s dmg.
    I am very disappointed. Even more after paying 288$. Next time I will be much, much more skeptical.

  61. ProtonVPN

    The dedicated MacOS and iOS apps are our highest priority right now and should be released before the end of this year.

  62. seeMuk

    It’s 2018 and still no dedicated OSX or iOS apps. I’m a paying customer, very disappointed you failed to follow through on your promises.

  63. ProtonVPN Team

    Hello, we are currently testing our macOS client in closed beta, please write us an e-mail via https://protonvpn.com/support-form if you wish to receive an invite. For iOS, it is too early to give out exact ETA, however, we are hoping to have something out in late 2018 Spring.

  64. Northlight

    Same on Linux nothing works and there is serious dns leak. The solution offered are not solution and the support offered is slow been two weeks now and I am yet to be able to use the service I am paying for.

    My only reason for chosing protonpvn from the quality email service. This is nothing like it.

  65. ProtonVPN

    Thanks for your support. Does the DNS leak persist for you even with the proposed method via CLI? Since this is an issue with NM, we can only hope that the package will be fixed in future distros. Until then, the CLI method should work.

    If this issue persists for you, please drop us a line via the support form.

  66. mario

    The methods given are not feasible! Record video tutorial, step by step!

  67. David T

    An easier way to import the .ovpn config files it to use Airdrop from your Mac to iOS device, then select OpenVPN as the app to open them.

  68. Cpalma

    The vpn works well macs but it is hopelessly complicated on iOS. Can’t even download the configuration files bc it says that I need a newer browser which is obviously a error since I have the latest version. Using iTunes is not a viable when I’m using a different iOS device

  69. Reece

    Hi all,

    I’ll preface this by saying I am on iOS and don’t have easy access to an iTunes machine –

    For whatever reason when I attempt to download the secure core config files. Or country configs. Or single service configs… I get a “newer browser is required” message.

    I’m on safari on iOS 10. I’ve also tried iOS versions of Firefox chrome opera and dolphin to no avail….

    CUrrently my paid ProtonVPN Plus plan is unuseablE. Any ideas?

  70. use signal to send as an attachment

  71. rinkrat

    I’m on iOS 10.3.2 (current latest) and I’m trying to download a single configuration file using Safari, and I keep getting “download requires a new browser.” How can I get these files onto my phone? I don’t use iTunes. Thanks!

  72. ProtonVPN

    hi, we’re looking into this issue at the moment. In the meantime you can try sending it to yourself via email and downloading the attachment on your device

  73. JImbo

    Any update on this problem? I am seeing the same thing when I try to set up the VPN on my ipad: “download requires a newer browser”. I have tried using both Safari and Firefox. Thanks.

  74. ProtonVPN

    This problem should now be fixed.

  75. Newdownload

    I had the same problem initially, running latest iOS. You can still make it work,
    Try this: download the whole config file at the bottom of the page ( it won’t give the “newer browser req’d” error. When the browser asks what to do with the file, IOS will let you open it with an unzip app. Then extract the individual .opn files using the unzip app into the openvpn app.
    Now the config info is in the openvpn app and you can follow the rest of the instructions for setup.

  76. Richard Hulsebos

    Hello, I’m having trouble keeping up a vpn connection in my iphone it stays for a while but always disconnects and it doesnt reconnect once th connections is dropped. I’ve tryed different servers in different country’s all the sasme the software does not seem able to reconnect after a connection loss.
    The problem seems to say in the openVPN software recommented here. Does anyone have a sugestion for better software?

  77. Newdownload

    I had this problem at first also.
    Try this: in ios go to Settings – openvpn. (Scroll way down in the settings app, not openvpn app). Click “seamless tunnel”, connect through “any network”, click “reconnect on wake up” , and connection timeout to “none”.

  78. Andrei

    Have the same problem and this doesn’t fix it for me 🙁

  79. Norbert E. Fuchs

    How to uninstall the ProtonVPN configuration files from my iOS device? I uninstalled The OpenVPN application, but the configuration files remain.

  80. Norbert E. Fuchs

    Thanks, I resolved the problem myself.

  81. User

    How often, if at all, are the configuration files updated or changed? Is there a revision indicator? How do I know if I am using the most current version

  82. JP

    I use very long, complex passwords (and have also been using the equally long user name set by default by ProtonVPN) for Open VPN (3rd party) credentials. This naturally necessitates copying and pasting in iOS from my password manager app (1Password) to the OpenVPN Connect app. However, after I paste one half of the credentials (it doesn’t matter if I do the user name or the password first), go back to copy the other half from 1Password, and then return to the OpenVPN Connect app, the field that was filled first goes blank after a brief moment. The net effect is that you cannot copy and paste credentials because they do not “stick,” and you are forced to manually type them in, something that is not reasonable and only encourages the use of short, weak passwords. This may solely be an issue for the developers of the OpenVPN app (and I sent a similar email to them), but I wanted to post it here as well in case others have observed this.

  83. ProtonVPN

    we’re working on the native app and once public that will not have this problem anymore, thanks for the patience

  84. Richard Hulsebos

    What time frame are we talking about for the app to be (pre)released or ready for testing ? Thanxs

  85. Whorfin

    After entering user name in OpenVPN, turn Connect (the switch under “disconnected”) on, then quickly off. Now you may switch to your password manager and when you return, user should stay set.

  86. JP

    That worked! Thanks!

  87. Paul

    hihi. cant reach tor

  88. hass

    Can I connect via IKEv2 on iOS?

  89. ProtonVPN

    currently ProtonVPN only implements OpenVPN. We’re looking at additional protocols for future expansion

  90. Marc

    Opening an attachment via openvpn is not an option how can we sort this out

  91. Enrique

    How to choose the fastest server when connecting from Argentina?

  92. Enrique

    Choosing server

  93. Dieter

    I always get a “Authentication failed” when I try to connect via iOS/iPhone while in the same network the connection works via PC without any problem… Any idea what I could do to fix this?

  94. ProtonVPN

    please make sure you are using the openvpn credentials on iOS, and not the account credentials. If issue persists, drop us a line via protonvpn.com/support-form

  95. Eddie

    Hello. Can you tell me how to keep the VPN active when the iphone is resting or sleeping? Tankx!

  96. Andrei

    I also want to hear an answer to this very much!

  97. ywms

    I’m following the instructions, but don’t know which profile to select if I’m only using ProtonVPN’s Free plan. The Free plan is limited to just 3 countries. What are the 3 countries and which .ovpn files should I select?

    I’ve tried selecting ch-08.protonvpn.com.udp1194.ovpn, but the app just shows a “Connection timeout” error.

  98. ProtonVPN

    please see here protonvpn.com/vpn-servers for more info on the servers. Also the configurations which you can download from the account.protonvpn.com dashboard will reflect your access privileges

  99. timic

    when downloading configuration files there is no option to import to Open Vpn 🙁 look like iPhone latest update blocked it 10.3.3

  100. R

    I paid, but the files will not download to my ProtonMail per the second method. No email is generated. I don’t have a desktop to use iTunes…just my phone and iPad, so this is not working.

  101. ProtonVPN

    try visitng account.protonvpn.com directly from your iPad. After logging in, go to the download section in the menu and find the config generator to download the desired configuration files.

  102. David

    Hi, I tried this suggestion, however every time I click on the download link it tells me:
    “Download requires a newer browser. Learn more.” I followed the “Learn more” link but it did not help. I am not using a private window on Safari. I also tried it with Chrome for iOS and same behavior. Any other suggestions for getting this to install directly on my iOS device?

  103. ProtonVPN

    we’re investigating this issue right now. Please drop us a line via the support form and we can send you the necessary config files via email. Thanks

  104. Olivier Da Lage

    Il download a zip file but cannot open it on my iOS device

  105. ProtonVPN

    try going to account.protonvpn.com, login and go to the download section in the menu. there you can download individual config files directly

  106. Larryh

    Do you have port 443 TCP profiles? A few hotspot firewalls I have met do not allow UDP traffic through.

  107. ProtonVPN

    yes we do, after launch we’ll have config generators ready for use. Until then, you can always drop us a line via the support form

  108. SILVER

    Good morning,

    Is that possible to use PROTONVPN on VPN ON DEMAND mode for iOS?

    Thank you

  109. Jerry W

    For clarification, do we add *all* the .ovpn files if we’re using OpenVPN?

  110. ProtonVPN

    It’s enough to import the ones you plan on using. E.g. if you only need connections to Switzerland, consider just adding a handful of the CH servers. We’ll also have country level configs soon

  111. Gakes

    Awesome! Any word on the country-level logins yet?

  112. ProtonVPN

    we’ll have country level logins with the release, stay tuned

  113. Elemir

    When I tap the email attachment in the protonmail, the option ‘Copy to OpenVPN’ doesn’t appear in the list.

  114. Scott

    Has anyone answered this?

  115. Rich

    I ran into the same issue trying to use the zip file. I sent the individual files to myself, and selected one of them, I was able to get OpenVPN to appear. I sent all of the files to myself, but could have probably got away with just the ones for my country.

  116. Rom

    I don’t seem to be able to save an OpenVPN password. I’m on the VPN tab. I see a username for OpenVPN. There is no OpenVPN password visible. I click on Change OpenVPN. An empty blank opens. I click on Show to confirm it really is empty. It’s empty. I type and save a password. Sometimes I’m prompted to give my email password, sometimes not. The save is confirmed. But then back on the general VPN settings screen, there is no indication of a password there. Maybe it’s hidden? I try to connect, on iPhone, with the new password, and I get Authentication Failed, quickly. Since the VPN settings page seems to indicate there is no OpenVPN password, I try connecting with no password, left bank. This does slightly better in that it takes about a minute before I get Connection Timeout. But it also fails.

  117. ProtonVPN

    Hi Rom, its correct behavior that the OpenVPN password, once set, will not be shown anymore as we deem it sensitive information.
    The “Sometimes I’m prompted to give my email password, sometimes not.” is because each time you authenticate with your password, we allow a 10 min window, where you are set as ‘authenticated’.
    Are you using both the OpenVPN login as well as password?
    If the issue persists after confirming there are no typos in either, please drop our support team a line via the support form at https://protonvpn.com/support-form

  118. Borgmann

    I have a similar problem. If I enter into OpenVPN-App my USERID and password and then on Connection go, then disappear USERID and password and the connection does not stand. But if I restart the app, the data is there again, until I go back to Connection and the fields remain empty.
    “Save” I have switched on and a USERID and a password created in the mail client. .

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