General Information

IKEv2 stands for Internet key exchange version two, and IPSec refers to the Internet protocol security suite. Together, they form a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your […]

Neagent stands for the Network Extension Agent and it facilitates the connection from your Mac to our VPN servers. Since our VPN app for Mac uses the IKEv2/IPSec VPN protocol, allowing the neagent to access Keychain is a necessary step to create a secure VPN connection.  Before you can connect, […]

As of Sept. 18, 2019, the Chinese government is blocking access to ProtonVPN as part of a larger crackdown on Internet freedom.  The Chinese government works hard to control its citizens’ access to the Internet. The Great Firewall employs a vast system of technical tools, including DNS filtering, URL filtering, […]

Two-factor authentication on ProtonVPN Two-factor authentication (2FA) adds a layer of security to your ProtonVPN account by adding an extra verification to the login process for additional protection. Currently, ProtonVPN supports the one-time password (OTP) protocol, so accounts with 2FA enabled will be prompted to enter a 6-digit code upon […]

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your ProtonVPN account password by using your recovery email address as explained […]

In December 2019 we made a minor update to ProtonVPN’s Terms and Conditions and Privacy Policy reflecting that the legal party you are contracting with was changed from ProtonVPN AG (Switzerland) to Proton Technologies AG (Switzerland). As Proton Technologies AG was the parent company of ProtonVPN (and the 100% owner […]

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to ProtonVPN server Clear cache […]

Unfortunately, you cannot share a VPN connection over an Android hotspot unless you possess advanced technical knowledge or a “rooted” device. Why you can’t share your Android’s VPN connection over a hotspot Users have written to us asking if they: Connect their Android device to a VPN Enable the hotspot […]