Return to protonvpn.com Facebook   Twitter   Reddit   Instagram   Mastodon   ProtonMail

General Information


 

What is OpenVPN?

OpenVPN is a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your computer and another.  OpenVPN uses SSL/TLS to handle its key exchange, has no known vulnerabilities, supports Perfect Forward […]

 

What is IKEv2/IPSec?

IKEv2 stands for Internet key exchange version two, and IPSec refers to the Internet protocol security suite. Together, they form a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your […]

 

For macOS users: What is neagent?

Neagent stands for the Network Extension Agent and it facilitates the connection from your Mac to our VPN servers. Since our VPN app for Mac uses the IKEv2/IPSec VPN protocol, allowing the neagent to access Keychain is a necessary step to create a secure VPN connection.  Before you can connect, […]

 

Does ProtonVPN work in China?

As of Sept. 18, 2019, the Chinese government is blocking access to ProtonVPN as part of a larger crackdown on Internet freedom.  The Chinese government works hard to control its citizens’ access to the Internet. The Great Firewall employs a vast system of technical tools, including DNS filtering, URL filtering, […]

 

Two-factor authentication on ProtonVPN

Two-factor authentication on ProtonVPN Two-factor authentication (2FA) adds a layer of security to your ProtonVPN account by adding an extra verification to the login process for additional protection. Currently, ProtonVPN supports the one-time password (OTP) protocol, so accounts with 2FA enabled will be prompted to enter a 6-digit code upon […]

 

How to reset the ProtonVPN account password

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your ProtonVPN account password by using your recovery email address as explained […]

 

Why did a ProtonVPN server get removed?

Occasionally, you may find that the ProtonVPN server you always connect to has been removed. This reflects the fact that, in our continuous effort to expand our network of VPN servers, reduce latency, and improve our service, we need to retire certain servers. There are generally three explanations for this: […]

 

December 2019 updates to ProtonVPN’s Terms and Conditions

In December 2019 we made a minor update to ProtonVPN’s Terms and Conditions and Privacy Policy reflecting that the legal party you are contracting with was changed from ProtonVPN AG (Switzerland) to Proton Technologies AG (Switzerland). As Proton Technologies AG was the parent company of ProtonVPN (and the 100% owner […]

 

What is Secure Core VPN?

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

 


Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure your internet

Get ProtonVPN

For customer support inquiries, please submit the following form for the fastest response:
https://protonvpn.com/support-form

For all other inquiries:
contact@protonvpn.com

You can also Tweet to us:
@ProtonVPN