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General Information


 

What is OpenVPN?

OpenVPN is a VPN protocol and is considered to be one of the most widely used VPN software solutions. It is also an open source software which means that everyone can freely use it and modify it as needed.   OpenVPN uses a custom security protocol which relies on SSL […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

 

How does P2P VPN redirection works with ProtonVPN

  Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating […]

 

How do I check that my IP address has been changed?

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit https://iplocation.net and note down your IP address and location Connect to ProtonVPN server Visit https://iplocation.net again (or refresh the page) to […]

 

How to log in to ProtonVPN?

This article explains the difference between Proton credentials and OpenVPN credentials, what they are used for and where you can find them. Proton credentials vs. OpenVPN credentials There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. The Proton credentials: These are the username […]

 

How to reset the ProtonVPN account password

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your ProtonVPN account password by using your recovery email address as explained […]

 

Who owns ProtonVPN

ProtonVPN is a service provided by ProtonVPN AG which is based in Geneva, Switzerland. ProtonVPN AG is a wholly-owned subsidiary of Proton Technologies AG which is also based in Geneva, Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear […]

 

What is Secure Core VPN?

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]

 

Does ProtonVPN work in China?

Yes, there are ProtonVPN servers that work for those currently residing in China behind the “Great Firewall.” However, the servers that work today could be blocked tomorrow. The Chinese government works hard to control its citizens’ access to the Internet. The Great Firewall is a vast system of technical tools, […]

 

Does ProtonVPN store user information?

ProtonVPN respects its users’ privacy and enforces a No Logs policy. This means your VPN connections remain private and we do not store information about your connections or the websites you visit. For the purpose of securing your account and making sure it’s you who is signing in, we store […]

 

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