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Troubleshooting and general information


 

Enabling JavaScript

Why do you need JavaScript Chrome PC To the right of the address bar, click the icon with 3 stacked horizontal lines. From the drop-down menu, select Settings. At the bottom of the page, click the Show advanced settings… link. Under the Privacy section, click the Content settings… button. Under the JavaScript heading, select the Allow all sites to run JavaScript radio […]

 

Allowing sessionStorage

ProtonVPN uses the latest in web technologies to secure your data, and requires sessionStorage. This article will explain what sessionStorage is and address common issues. What is sessionStorage? sessionStorage is a new web technology that lets you store website information securely on your device. We use sessionStorage to store your authentication token which is […]

 

Why do you need JavaScript, Session Storage, and Cookies?

ProtonVPN does encryption and decryption of your account details in the web browser when you log in to the ProtonVPN dashboard. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. ProtonVPN also […]

 

Enabling Cookies

Why do you need Cookies? Chrome If you’re using Chrome, go to Chrome > Preferences and you’ll see a settings menu appear within the browser window. Scroll down and click Show advanced settings… to bring up the privacy options. Now, click the Content settings button, and then, to enable cookies, click Allow local data to be set (recommended). Firefox […]

 

How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced – to allow more unique TCP/IP identifiers to be created for each user. While most of the internet users are still using IPv4 protocol, […]

 

Solutions to OpenVPN Authentication Failure messages

Encountering Authentication Failure errors when connecting to ProtonVPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem. There are a number of ways to connect to ProtonVPN apart from our native application (currently available on Windows). It is also possible to connect using a […]

 

How does P2P VPN redirection works with ProtonVPN

  Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating […]

 

How do I check for updates?

We will notify you when new updates become available but if you would like, you can check for updates by following these simple steps: For Windows application: Open the ProtonVPN app Go to top left of the application and click on 3 horizontal lines Locate Update NOTE: If it is […]

 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the ProtonVPN app Press Disconnect in the currently running connection Option 2 Navigate towards the ProtonVPN icon in the systems tray section. Right click the icon and press Disconnect Additional […]

 

How to log in to ProtonVPN?

This article explains the difference between Proton credentials and OpenVPN credentials, what they are used for and where you can find them. Proton credentials vs. OpenVPN credentials There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. The Proton credentials: These are the username […]

 


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