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Troubleshooting and general information


 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

Enabling JavaScript

Why do you need JavaScript Chrome PC To the right of the address bar, click the icon with 3 stacked horizontal lines. From the drop-down menu, select Settings. At the bottom of the page, click the Show advanced settings… link. Under the Privacy section, click the Content settings… button. Under the JavaScript heading, select the Allow all sites to run JavaScript radio […]

 

Allowing sessionStorage

ProtonVPN uses the latest in web technologies to secure your data, and requires sessionStorage. This article will explain what sessionStorage is and address common issues. What is sessionStorage? sessionStorage is a new web technology that lets you store website information securely on your device. We use sessionStorage to store your authentication token which is […]

 

Why do you need JavaScript, Session Storage, and Cookies?

ProtonVPN does encryption and decryption of your account details in the web browser when you log in to the ProtonVPN dashboard. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. ProtonVPN also […]

 

Enabling Cookies

Why do you need Cookies? Chrome If you’re using Chrome, go to Chrome > Preferences and you’ll see a settings menu appear within the browser window. Scroll down and click Show advanced settings… to bring up the privacy options. Now, click the Content settings button, and then, to enable cookies, click Allow local data to be set (recommended). Firefox […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

 

How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced – to allow more unique TCP/IP identifiers to be created for each user. While most of the internet users are still using IPv4 protocol, […]

 

Solutions to ProtonVPN Connectivity Issues on Windows

Having connectivity issues with the ProtonVPN Windows client? Read on for a checklist of things to solve your situation. For Windows, ProtonVPN is available in the form of our own ProtonVPN Windows application. It provides the easiest to use interface and you can connect with just a single click. However, […]

 

Solutions to OpenVPN Authentication Failure messages

Encountering Authentication Failure errors when connecting to ProtonVPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem. There are a number of ways to connect to ProtonVPN apart from our native application (currently available on Windows). It is also possible to connect using a […]

 

How does P2P VPN redirection works with ProtonVPN

  Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating […]

 


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