Prerequisites for the pfSense VPN setup: Preconfigured and working pfSense 2.4.5-* A computer in the LAN network to access the pfSense frontend. Any OpenVPN configuration file. The configuration files can be downloaded in the Downloads category on your account. Step One: Adding the Certificate To be able to use the […]

What is the server load? We have no bandwidth limits or bandwidth throttles on our VPN service, even for free users. However, speeds do differ between Free, and Plus servers due to varying server load. The server load is linked to how many users are connected to that server at […]

You can set up a Siri shortcut to automatically perform certain actions with the Proton VPN app.  Once the shortcut is set up, you execute it by simply saying Hey Siri, followed by the name you have given your shortcut. For example: Hey Siri, disconnect VPN.  Running Siri Shortcuts requires […]

If you’ve purchased a Proton for Business account, you can create an organization and assign sub-users to it. The number of users you can create depends on your plan. These sub-users can use Proton VPN. To set up  custom domain so that you use it with your Proton account: Add […]

Our iOS app officially supports iOS 14.0 or later and iPadOS 14.0 or later. If you have a device running an older version of iOS or iPad OS, you won’t be able to download and install our app unless you have previously downloaded an older version of Proton VPN. This […]

Since our founding team met at CERN and created Proton Mail, Proton has grown into a global leader in online security. We are now the world’s largest secure email provider, with over 50 million active sign-ups.  In addition to our headquarters in Switzerland, we have support centers in Taiwan and […]

The two most common transmission protocols used to communicate over the Internet are: TCP – Transmission Control Protocol and UDP – User Datagram Protocol. Both TCP and UDP are built on top of the Internet Protocol (IP), and both send bits of data, known as packets, to and from IP […]

We sometimes offer coupons for Proton VPN. Coupons are special subscription discounts that we may apply to your account if you signed up for a special promotion. Our Customer Support team may also give you a discount coupon for special situations, for example, to rectify a billing mistake. We may […]

WireGuard® is a new VPN protocol that is lightweight, fast, and secure. By default, there are some potential privacy issues with WireGuard, but Proton VPN’s implementation of the protocol uses unique technical solutions to safeguard your privacy. Which implementation of WireGuard does Proton VPN use? Proton VPN uses a specially […]

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your connection is blocked by your ISP or government If you live in a restrictive country then your […]

This article covers solutions to common bugs encountered while using the Proton VPN app for macOS. If the issue you’re facing is not listed here, please contact our support team for further assistance.  General issues This category includes interface bugs you might encounter while using the app. The first thing […]

Two-factor authentication (2FA) adds an additional layer of security to your Proton VPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates a one-time, 6-digit code to use […]

The Proton VPN Linux app and CLI use Python dependencies. Most distributions can handle Python version updates without causing any problems, but updating to a new version of Python can prevent the Proton VPN installer from running correctly.  This issue mainly affects Arch-based distributions (including Manjaro and Garuda Linux). The […]

The ProtonVPN app supports Password AutoFill on iOS and iPadOS. This provides a simple way to save your Proton Account login details and automatically sign in with them when using the Proton VPN app.   You can use Password AutoFill with the built-in iCloud keychain or install a third-party password manager […]

A phishing scam is a cyberattack where a criminal sends you an email that either links to a fake website or contains an attachment that is, in reality, malware (for example, keylogger software).  Fake websites are typically designed to trick you into divulging sensitive personal information, such as your bank […]

We regularly release software updates that improve Proton VPN’s security, reliability, and user experience.  Most of these new versions are recommended but not strictly required. However, sometimes we release updates that are required for all users. A required update means that you must update the Proton VPN app to the […]