Return to protonvpn.com Facebook   Twitter   Reddit   Instagram   Mastodon   ProtonMail
Support Center / Account / Two-factor authentication on ProtonVPN

Two-factor authentication on ProtonVPN

Two-factor authentication (2FA) adds an additional layer of security to your ProtonVPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates one-time passwords to use as verification codes when logging in. 

This means that even if an attacker gets a hold of your password, they cannot log in to your account unless they also have access to your mobile phone. We recommend enabling 2FA on your account to keep your account secure. 

ProtonVPN apps do not prompt users for 2FA during login because they do not keep any user logs or contain sensitive information. However, 2FA can be implemented to protect your account settings, which contain crucial information, such as your payment details.

Here are some authenticator apps you can download on your mobile device:

Android

iOS

Setting up 2FA in your ProtonVPN account

1. Log in to your ProtonVPN account

2. In the left sidebar, select Account > Two-factor authentication. Activate 2FA by sliding the toggle switch.  

3. Open the authenticator app on your mobile device and scan the QR code with your device’s camera. You can also enter the authentication key manually. 

4. Enter your account password and the one-time code generated by your authenticator app. Select Submit

5. You will also receive several one-time recovery codes. Please save these codes in a secure location. If you lose your authentication device, you can enter a recovery code instead of a one-time code generated by your authenticator app. You can only use each recovery code once.

How to authenticate from multiple devices

1. To authenticate from multiple devices, you need to download an authenticator app on each device. If you have already enabled 2FA, you will need to disable it by logging in to your account

2. In the left sidebar, select Account > Two-factor authentication. Activate 2FA by sliding the toggle switch.  

3. Open the authenticator app and scan the QR code on each device. You can also take a screenshot of the QR code to scan it later. 

4. Alternatively, you can select Enter key manually instead. You can enter the generated key in your authenticator app on each device.


5. You can now authenticate from multiple devices. 

 

Post Comment

4 comments

  1. Jasper

    Cant login new android tv app and on protonvpn protonvpn.com/tv with two factor id

    open androidtv app see url protonvpn.com/tv
    pick up phone type in url
    webpage askes for login. input login
    webpage askes for two factor id, go to id app copy paste
    – error redirect to login screen

    please help

    cheers Jasper

  2. Douglas Crawford

    Hi Jasper. Please contact our Support Team for assistance.

  3. Patrick

    Hello,
    I followed this procedure, and I got 16 8-alphanumeric codes.
    Now, every time that I log on my proton email account, it is asked me to enter a 2FA.
    I am going to quickly use my 16 codes.
    This is a bit weird for me. Is it normal? because I will need to regenerate new codes over short period of times.

    Thanks.

  4. Douglas Crawford

    Hi Patrick. The 16 alphanumeric codes are backup codes for use in case you lose your 2FA device(s). To use 2FA you should pair an authenticator app with your account using the instructions above. The authenticator app generates a new TOPT code whenever you need one. If you need further assistance, please contact our Support Team.

Leave a Reply

Your email address will not be published. Required fields are marked *

Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure your internet

Get ProtonVPN

For customer support inquiries, please submit the following form for the fastest response:
Support Form

For all other inquiries:
contact@protonvpn.com


-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: OpenPGP.js v4.10.10
Comment: https://openpgpjs.org
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=ueTT
-----END PGP PUBLIC KEY BLOCK-----

You can also Tweet to us:
@ProtonVPN