Two-factor authentication (2FA) adds an additional layer of security to your ProtonVPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates one-time passwords to use as verification codes when logging in.
This means that even if an attacker gets a hold of your password, they cannot log in to your account unless they also have access to your mobile phone. We recommend enabling 2FA on your account to keep your account secure.
ProtonVPN apps do not prompt users for 2FA during login because they do not keep any user logs or contain sensitive information. However, 2FA can be implemented to protect your account settings, which contain crucial information, such as your payment details.
Here are some authenticator apps you can download on your mobile device:
Android
iOS
Setting up 2FA in your ProtonVPN account
1. Log in to your ProtonVPN account.
2. In the left sidebar, select Account > Two-factor authentication. Activate 2FA by sliding the toggle switch.
3. Open the authenticator app on your mobile device and scan the QR code with your device’s camera. You can also enter the authentication key manually.
4. Enter your account password and the one-time code generated by your authenticator app. Select Submit.
5. You will also receive several one-time recovery codes. Please save these codes in a secure location. If you lose your authentication device, you can enter a recovery code instead of a one-time code generated by your authenticator app. You can only use each recovery code once.
How to authenticate from multiple devices
1. To authenticate from multiple devices, you need to download an authenticator app on each device. If you have already enabled 2FA, you will need to disable it by logging in to your account.
2. In the left sidebar, select Account > Two-factor authentication. Activate 2FA by sliding the toggle switch.
3. Open the authenticator app and scan the QR code on each device. You can also take a screenshot of the QR code to scan it later.
4. Alternatively, you can select Enter key manually instead. You can enter the generated key in your authenticator app on each device.
5. You can now authenticate from multiple devices.
Cant login new android tv app and on protonvpn protonvpn.com/tv with two factor id
open androidtv app see url protonvpn.com/tv
pick up phone type in url
webpage askes for login. input login
webpage askes for two factor id, go to id app copy paste
– error redirect to login screen
please help
cheers Jasper
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Hi Jasper. Please contact our Support Team for assistance.
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Hello,
I followed this procedure, and I got 16 8-alphanumeric codes.
Now, every time that I log on my proton email account, it is asked me to enter a 2FA.
I am going to quickly use my 16 codes.
This is a bit weird for me. Is it normal? because I will need to regenerate new codes over short period of times.
Thanks.
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Hi Patrick. The 16 alphanumeric codes are backup codes for use in case you lose your 2FA device(s). To use 2FA you should pair an authenticator app with your account using the instructions above. The authenticator app generates a new TOPT code whenever you need one. If you need further assistance, please contact our Support Team.
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