How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

 

How do I check that my IP address has been changed?

After connecting to one of Proton VPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to Proton VPN server […]

 

Why does OpenVPN on the iOS app drain my battery so fast?

The Proton VPN iOS app offers its users the choice of the OpenVPN, IKEv2, and Wireguard VPN protocols. Learn more about the advantages and disadvantages of different VPN protocols. Some users have noticed when they select OpenVPN in our iOS app, the amount of battery power our app uses dramatically […]

 

Proton VPN Human Verification

To maintain the integrity of our service, Proton VPN must take measures to avoid the creation of accounts by bots. Such fake accounts could take up network bandwidth, slowing down all our real users’ connections. To prevent the creation of accounts by spam bots, Proton VPN uses two different human […]

 

How to set up Proton VPN on pfSense 2.5.x

This guide shows you how to set up Proton VPN on pfSense 2.5.x, which allows any device connected to your router to be protected with a Proton VPN connection. As usual, a Plus or Visionary plan is required for devices on your network to access streaming services. Note that we […]

 

Does Proton VPN keep logs?

In order to respect our users’ privacy, Proton VPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic […]

 

What is WireGuard?

WireGuard® is a new VPN protocol used to secure the connection between your device and a VPN server.  Learn more about how VPNs work WireGuard uses state-of-the-art cryptography to keep your connection secure and, at just a few thousand lines of code, it is extremely lightweight. This makes it faster […]

 

Streaming troubleshooting guide

We would like  to remind you that you should check the VPN Streaming Guide to get step-by-step instructions on setting up your VPN connection and securely watching your favorite content on various streaming platforms. We also want to remind you that our streaming feature is only available on VPN Plus, […]

 

Android may be killing the Proton VPN app

Android manufacturers often extend the battery life of their devices using battery optimization tricks such as putting the device into sleep mode when not in active use or closing apps running in the background.  Some manufacturers, notably Samsung, OnePlus, Huawei, and Xiaomi, are notorious for how aggressively they “optimize” (i.e., […]

 

How to fix an “RPC server is unavailable” error

In this support article, we discuss how to fix an RPC server is unavailable error that prevents you from connecting to our VPN servers when using Windows. What is RPC? A remote procedure call (RPC) is a protocol that allows different processes on a computer to communicate with each other […]

 

How to pay for Proton services in Russia

We will keep this page updated with the latest information in response to the ongoing international situation.  Читайте эту статью на русском. While many companies have announced that they will no longer serve Russian customers, at Proton, our mission is to defend online freedom, anywhere in the world, and we […]

 

Как оплатить сервисы Proton из России

Эта страница регулярно обновляется по мере получения новой информации в связи с текущей международной обстановкой.  See this support article in English. Несмотря на то, что многие компании объявили, что они больше не будут обслуживать российских клиентов, Proton видит свою миссию в том, чтобы защищать онлайн-свободу в любой точке мира. Мы […]

 

Using kill switch on macOS devices with the T2 security chip

The Apple T2 security chip was designed to improve the security of macOS and can be found on some Mac computers that use Intel processors. Unfortunately, this chip is also responsible for a number of stability problems on macOS when our kill switch feature is enabled.  Most notably, the macOS […]

 

WireGuard key rotation

We often get asked if it is possible to “rotate” or “regenerate” the WireGuard keys used to secure connections when using the WireGuard VPN protocol. That is, replace old keys with new keys. It is possible to manually rotate the Wireguard peer keys (usually stored in the WireGuard configuration files) […]

 

Setting up Proton VPN for your business

A VPN is one of the most affordable cybersecurity solutions on the market today and forms an essential part of almost every business’ IT infrastructure. A VPN can encrypt the online traffic of your business and provide additional defense against surveillance and hacking.  This article looks at three different ways […]

 

New Proton VPN plans: your questions answered

At Proton, our goal is to empower everyone to be secure online and help build a better internet where privacy is the default. To further our goal and thank you for supporting us, we’re upgrading your subscription plan to an improved plan that offers you more for the same price. […]

 


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