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General Information


 

Why did a ProtonVPN server get removed?

Occasionally, you may find that the ProtonVPN server you always connect to has been removed. This reflects the fact that, in our continuous effort to expand our network of VPN servers, reduce latency, and improve our service, we need to retire certain servers. There are generally three explanations for this: […]

 

Who owns ProtonVPN

ProtonVPN is a service provided by Proton Technologies AG, an employee-controlled company based in Geneva, Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear Research) and created ProtonMail, the world’s largest encrypted email service. Proton continues to have our […]

 

December 2019 updates to ProtonVPN’s Terms and Conditions

In December 2019 we made a minor update to ProtonVPN’s Terms and Conditions and Privacy Policy reflecting that the legal party you are contracting with was changed from ProtonVPN AG (Switzerland) to Proton Technologies AG (Switzerland). As Proton Technologies AG was the parent company of ProtonVPN (and the 100% owner […]

 

What is Secure Core VPN?

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

 

How do I check that my IP address has been changed?

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to ProtonVPN server Clear cache […]

 

Sharing a VPN connection via Android hotspot

Unfortunately, you cannot share a VPN connection over an Android hotspot unless you possess advanced technical knowledge or a “rooted” device. Why you can’t share your Android’s VPN connection over a hotspot Users have written to us asking if they: Connect their Android device to a VPN Enable the hotspot […]

 


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