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General information


 

Who owns ProtonVPN

ProtonVPN is a service provided by Proton Technologies AG, an employee-owned company based in Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear Research) and created ProtonMail, the world’s largest encrypted email service. Proton employees hold the vast majority […]

 

Why did a ProtonVPN server get removed?

Occasionally, you may find that the ProtonVPN server you always connect to has been removed.  At ProtonVPN, we continuously upgrade our servers to ensure the best performance and stability. These investments are what make ProtonVPN consistently the fastest VPN service. This means that we will periodically retire old VPN servers. […]

 

How to log in to ProtonVPN

You can access ProtonVPN using two sets of credentials, your ProtonVPN login credentials, and OpenVPN / IKEv2 credentials. This article explains the difference between Proton credentials and OpenVPN / IKEv2 credentials, what they are used for, and where you can find them. Proton credentials Your Proton credentials are the username […]

 

What is OpenVPN?

OpenVPN is a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your computer and another.  OpenVPN uses SSL/TLS to handle its key exchange, has no known vulnerabilities, supports Perfect Forward […]

 

How latency, bandwidth, and throughput impact Internet speed

Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput.  This article aims to explain these metrics and how the TCP protocol — the way most data is transmitted over the Internet nowadays — impacts them.  Sending off your data packets […]

 

How to check the version of your ProtonVPN app

With each new release of a ProtonVPN app, there are improvements, bug fixes, and new features that improve the user experience. It is therefore essential to always update your ProtonVPN apps to the latest version. Additionally, if you need assistance with any of our apps, it’s very important to share […]

 

Two-factor authentication on ProtonVPN

Two-factor authentication (2FA) adds an additional layer of security to your ProtonVPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates one-time passwords to use as verification codes […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. You can get ProtonVPN for […]

 

Does ProtonVPN keep logs?

In order to respect our users’ privacy, ProtonVPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic or […]

 

What is WireGuard?

WireGuard® is a new VPN protocol used to secure the connection between your device and a VPN server.  Learn more about how VPNs work WireGuard uses state-of-the-art cryptography to keep your connection secure and, at just a few thousand of code, it is extremely lightweight. This makes it faster than […]

 


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