Return to protonvpn.com Facebook   Twitter   Reddit   Instagram   Mastodon   ProtonMail

General Information


 

How do I check that my IP address has been changed?

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to ProtonVPN server Clear cache […]

 

Sharing a VPN connection via Android hotspot

Unfortunately, you cannot share a VPN connection over an Android hotspot unless you possess advanced technical knowledge or a “rooted” device. Why you can’t share your Android’s VPN connection over a hotspot Users have written to us asking if they: Connect their Android device to a VPN Enable the hotspot […]

 

What browsers can I use with ProtonVPN?

ProtonVPN supports most popular Internet browsers. However, ProtonVPN uses cutting-edge technology that is only supported in the latest versions of these browsers. To maintain the level of security expected by our users, we occasionally need to drop support for outdated browser versions that do not have the security features we […]

 

How latency, bandwidth, and throughput impact Internet speed

Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput.  This article aims to explain these metrics and how the TCP protocol — the way most data is transmitted over the Internet nowadays — impacts them.  Sending off your data packets […]

 

How does P2P VPN redirection works with ProtonVPN

  Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating […]

 

Does ProtonVPN keep logs?

In order to respect our users’ privacy, ProtonVPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic or […]

 

How to log in to ProtonVPN?

This article explains the difference between Proton credentials and OpenVPN / IKEv2 credentials, what they are used for and where you can find them. Proton credentials vs. OpenVPN / IKEv2 credentials There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. 1. The Proton […]

 

Who owns ProtonVPN

ProtonVPN is a service provided by Proton Technologies AG, an employee-owned company based in Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear Research) and created ProtonMail, the world’s largest encrypted email service. Proton employees hold the vast majority […]

 


Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure your internet

Get ProtonVPN

For customer support inquiries, please submit the following form for the fastest response:
https://protonvpn.com/support-form

For all other inquiries:
contact@protonvpn.com

You can also Tweet to us:
@ProtonVPN