General information

Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method. Important note: If you reset your password, you won’t be able to read all your existing […]

Using a VPN on your Android phone: Why you need a VPN on your Android phone Android phones can share their internet connection by creating a “mobile hotspot”  that allows other devices to connect to the phone via WiFi so that they can access the internet using the phone’s mobile […]

Now that we have made more modern, powerful, and sleek VPN protocols, including WireGuard™ and our own Stealth, available on our apps, we’ve decided to remove the following protocols from the following platforms: Additionally, due to how these protocols are implemented on Apple devices, especially Apple’s native IKEv2 implementation, there […]

If you are using an Android device and would like to test new builds of Proton VPN app before they’re released publicly, you can join the Proton VPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. You can get […]

With each new release of a Proton VPN app, there are improvements, bug fixes, and new features that improve the user experience. It is therefore essential to always update your Proton VPN apps to the latest version. Additionally, if you need assistance with any of our apps, it’s very important […]

After connecting to one of Proton VPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to Proton VPN server […]

To sign in to our apps and the Proton VPN web portal, you’ll need to use your Proton Account username and password. If you manually configure your device to connect to Proton VPN using OpenVPN, you’ll need to sign in using your OpenVPN / IKEv2 username and password. In this […]

Proton VPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in […]

OpenVPN is a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your computer and another.  OpenVPN uses SSL/TLS to handle its key exchange, has no known vulnerabilities, supports Perfect Forward […]

In order to respect our users’ privacy, Proton VPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic […]