Troubleshooting

1. Support
2. Troubleshooting

1. Support
2. Troubleshooting

1. Support
2. Troubleshooting

We show you how to prevent IPv6 leaks when using third-party VPN apps on macOS.

1. Support
2. Troubleshooting

1. Support
2. Troubleshooting

1. Support
2. Troubleshooting

1. Support
2. Troubleshooting
3. Streaming

We address some common issues users encounter when steaming content while connected to ProtonVPN, including DNS over HTTPS, browser add-ons, and more

1. Support
2. Troubleshooting
3. Speed

Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput. Together, they define your overall experience when using the Internet.

1. Support
2. Troubleshooting
3. Speed

In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans.

1. Support
2. Troubleshooting
3. Speed

ProtonVPN users can make use of our multiple VPN servers in numerous countries that provide the fastest and most secure streaming and browsing experience. 

1. Support
2. Troubleshooting
3. Speed

1. Support
2. Troubleshooting
3. Connection

1. Support
2. Troubleshooting
3. Connection

The Android operating system prevents you from sharing a VPN connection over hotspot unless you have root access on your Android device.

1. Support
2. Troubleshooting
3. Connection

A proxy server can interfere with your VPN connection. We show you how to turn off your proxy server connection on Windows

1. Support
2. Troubleshooting
3. Connection

If you have a Proton for Business or a Visionary account with an organization, you can choose whether each user has 10 VPN connections.

1. Support
2. Troubleshooting
3. Connection

We’re dropping support for the OpenVPN and IKEv2 VPN protocols from our iOS app and OpenVPN from our macOS app.

1. Support
2. Troubleshooting
3. Connection

ProtonVPN allows you to change your IP address to appear as if you are browsing from another location. Choose your preferred server and confirm IP change with instructions here.

1. Support
2. Troubleshooting
3. Connection

This article looks at some common problems you might have connecting to our servers, and provides tips on resolving them.

1. Support
2. Troubleshooting
3. Connection

Quick Connect uses your default profile to connect you to the internet. If you are experiencing issues with Quick Connect, refer to our guide here.

1. Support
2. Troubleshooting
3. Connection

1. Support
2. Troubleshooting
3. Connection

Connection issues with ProtonVPN client on Windows? Here is a list of common causes and known solutions to restore your VPN connection.

1. Support
2. Troubleshooting
3. Connection

If you have RivaTuner installed on your Windows device, ProtonVPN will not open. Fortunately, there are more current options available that resolve the issue.

1. Support
2. Troubleshooting
3. Connection

When you connect to a ProtonVPN server in one country, Google occasionally says your IP address originates from another. We explain why this happens.

1. Support
2. Troubleshooting
3. Connection

In this article, we discuss what DNS leaks are and how to ensure they never happen when using ProtonVPN.

1. Support
2. Troubleshooting
3. Connection

We discuss how to fix an "RPC server is unavailable error" that prevents you from connecting to our VPN servers when using Windows.

1. Support
2. Troubleshooting
3. Connection

It is possible to manually rotate your WireGuard keys, but doing so is rarely useful. In this article we explain why.

1. Support
2. Troubleshooting
3. Connection

Android 13 has a bug that can cause your VPN connection to fail. We discuss possible fixes.

1. Support
2. Troubleshooting
3. Connection

Proton doesn’t offer a SOCKS5 proxy and never will. In this article, we explain why.

1. Support
2. Troubleshooting
3. Connection

If you’re on our Free plan, we’ll automatically connect you to a server. You can change this server, but there are important limits on this.

1. Support
2. Troubleshooting
3. Connection

In this support article, we show you how to resolve an “Action needed to connect to VPN” message.

1. Support
2. Troubleshooting
3. Connection

To help troubleshoot problems, our support team may ask you to perform a packet capture. In this article, we'll show you how to do this.

1. Support
2. Troubleshooting
3. Apps

We explain why you are asked to give Android permissions to the ProtonVPN app, and how to disable always-on VPN in other VPN apps

1. Support
2. Troubleshooting
3. Apps

A bug in Apple's iOS prevents VPN services from staying connected once you lock your iPhone or iPad's screen. We are working with Apple on a solution.

1. Support
2. Troubleshooting
3. Apps

When users connect to our VPN using the OpenVPN protocol in the iOS app, it leads to an increase in battery usage. We explain why.

1. Support
2. Troubleshooting
3. Apps

There is a bug in Apple’s iOS 14 that makes iPhones double count the mobile data you use while you are connected to ProtonVPN while using OpenVPN.