Fix Disney+ errors when using Proton VPN
Sometimes, you may encounter errors watching Disney+ while connected to Proton VPN. The troubleshooting steps outlined below should help you resolve them.
If you want to find out more about using Proton VPN to stream on Disney+, visit our Disney Plus VPN page instead.
Troubleshooting steps
If you experience issues watching Disney+, please try the following:
- Restart the Proton VPN app and start a new VPN connection
- Clear your browser cache(new window)
- Use a different browser
- Restart your device
- Clear your DNS cache
If you have tried all possible options and are still having issues or if you have any questions, please contact our Support team.
Verify these details
The following factors can impact streaming on Disney+ when using Proton VPN.
Confirm your Proton VPN subscription type
To stream using Proton VPN, you will need a VPN Plus, Proton Unlimited, or Visionary (legacy users only) account. If you already have a Free plan, upgrade your account by signing in and selecting VPN Plus or Proton Unlimited from your account Subscription page.
Make sure your apps are up-to-date
Verify that your Proton VPN, Disney+, and browser applications are up to date with the latest versions.
To verify that your mobile apps are up to date, check the Play Store on your Android device or Chromebook, or the App Store on your iOS or iPadOS device.
To verify that your desktop apps are up to date, check the settings within the app itself. If you’re using a Windows device and have the Disney+ desktop app, check the Microsoft Store for updates.
For help installing Proton apps, we have support guides for:
Check that you have a valid Disney+ subscription
You will need a Disney+ subscription to watch shows on the service. A Disney+ subscription is separate from your Proton VPN subscription.
Note: You will need to pay for your Disney+ subscription with a credit or debit card that has a billing address from the country you’re subscribing in.
Understanding Disney+ behavior when connected to Proton VPN
If you are subscribed to a paid Proton VPN plan, you can watch your favorite shows from the following countries’ Disney+ catalogs, no matter where you are!
- Argentina
- Australia
- Austria
- Brazil
- Canada
- Chile
- Colombia
- Costa Rica
- Czech Republic
- France
- Germany
- India
- Italy
- Japan
- Mexico
- Norway
- Peru
- Poland
- Spain
- Switzerland
- United Kingdom
- United States
To watch local content on Disney+ from these countries, you will need to connect to any Plus server located in your desired country (e.g., to watch the Australian version of Disney+, you need to connect to a Plus server in Australia).
Note: If you do not use a Plus server, Disney Plus may detect that you are using a VPN, which will alter the shows you can watch.
Proton VPN does not condone the use of our VPN service to bypass copyright regulations.
Plus servers are available for Plus and Visionary Plan subscribers. For the fastest and most reliable connection, please connect to the server that is closest to your current location. To find the nearest servers to you, check the full list of our servers.