Support Center / Troubleshooting / Why is Quick Connect not working?

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.


When attempting to Quick Connect, please make sure that your internet connection is stable and uninterrupted. If you are using Wi-Fi, please try switching to a cable – Ethernet – connection instead.


If you are using Proton VPN for the first time, please ensure that it is properly installed and that you have granted permission to install the OpenVPN TAP adapter. For detailed instructions on how to install Proton VPN please visit the following page.



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