Support Center / New Proton VPN plans: your questions answered

New Proton VPN plans: your questions answered

At Proton, our goal is to empower everyone to be secure online and help build a better internet where privacy is the default. To further our goal and thank you for supporting us, we’re upgrading your subscription plan to an improved plan that offers you more for the same price.

Learn more about the new Proton VPN plans

What’s happening to my plan?

If you signed up for a Proton VPN plan before 25 May 2022, we’re upgrading you to the new plan that best matches your old plan.

The exact plan you’re upgrading to depends on which Proton services you subscribed to before and how you customized your plan. In all cases, your new plan will have more features than your existing plan and will not cost you more.

Won’t I pay more for my new plan?

No, you’ll keep your current price. As a thank you for being a valued member of the Proton community, if your new plan’s price is higher than what you paid for your old plan, you’ll receive a discount so you won’t pay any more than before. And you’ll be billed as usual at the end of your billing period.

You’ll keep your current price for as long as you stay on the plan you’ve been upgraded to with the same billing period (monthly, 12 months, or 24 months).

Can I switch to a different plan from the one I was automatically upgraded to?

You can change your plan at any time. However, if you switch to a new plan or change your billing period (for example, change from monthly to annual or two-year billing), you’ll lose the special discount we’re only giving to existing customers.

What about Proton Visionary?

If you have a Proton Visionary plan (including Lifetime accounts), you’ll keep your special account with all the same benefits and more. You’re a special group, and a lot of what Proton has managed to achieve for the world over the years would not have been possible without your endorsement and support.

To thank you for your support, we’re making the following improvements to Proton Visionary and Lifetime plans at no extra cost:

  • We’re boosting your total storage to 3000 GB (3 TB) so you can make the most of Proton Drive and never have to worry about storage again.
  • We’re increasing the number of email addresses you can have to 100.

As a Visionary subscriber, you’ll continue to receive at no extra cost the paid versions of all new privacy services we release in the future, along with early access to all future features and products.

Proton Visionary is a special plan for the strongest early supporters of our mission, and for this reason, we’re no longer offering it to new users. You can change your billing period any time (for example, change from monthly to annual or two-year billing), but please bear in mind that if you switch to another Proton plan, you won’t be able to switch back to Visionary.

Proton for Business and Proton VPN FAQs

I used to have Proton Mail Business with Proton VPN. What’s happening to VPN connections with my new Proton for Business plan?

With our new Proton for Business plans, each user can connect to Proton VPN on up to 10 devices at the same time.

You can set the number of devices per user to either zero or 10 connections. But it’s no longer possible to customize the number of connections per user. The number of VPN connections per user is capped at 10.

That means:

  • If you had users with up to 10 connections each with your previous plan, you now have the option to switch on 10 connections for each of those users.
  • If you had users with more than 10 connections each with your old plan, we’ve kept the same number of connections per user as before but rounded that figure up to the nearest 10.

For example, if you were a single user with 35 VPN connections, we’ve upgraded you to 40 connections. But bear in mind it’s no longer possible to customize this number. So if you turn off your VPN (set the number of connections to zero) and later wish to turn it on again, you’ll reset your account to the standard maximum of 10 connections per user.

If any of your users have more than 10 VPN connections carried over from your old plan and you want to add more VPN connections to your account, please contact us.

Can I customize the number of VPN connections in my Proton for Business plan?

With our new Proton for Business plans, each user can connect to Proton VPN on up to 10 devices at the same time.

As an administrator, you can set the number of devices per user to either zero or 10 connections. But it’s no longer possible to customize the number of connections per user or redistribute connections among your user accounts. The number of VPN connections per user is capped at 10.

If you wish to increase the total number of VPN connections in your plan, you can purchase additional users. If any of your users have more than 10 VPN connections carried over from your old plan and you want to add more VPN connections to your account, please please contact us.

How can I add VPN connections to my Proton for Business plan?

With Proton for Business, each user comes with 10 VPN connections. That means you can connect to Proton VPN on up to 10 devices at the same time using a single user account. For example, if you have five users in your organization, they can connect to Proton VPN on up to 50 devices at once using five user accounts.

If you’d like to increase the total number of connections in your plan, you can purchase additional users:

  1. Log in to your account at account.proton.me on a computer, and click Settings → Go to settings → Dashboard.
  2. Click Customize plan, increase your total Number of users, and click Continue to check out.

Once you’ve purchased new users, you can set up new user accounts to increase your total number of VPN connections in three steps:

  1. Add a custom domain (if you haven’t done so already).
  2. Create an organization (if you haven’t already).
  3. Add new users.

Learn how to add new users to your Proton Account

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