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Support Center / Troubleshooting / How do I switch between countries/servers?

How do I switch between countries/servers?

To change your server or country selection, please follow these steps:

For the native windows client, once you have logged into the ProtonVPN application, there are two ways to select a server:

  1. Find the country you are looking for in the Country List on the left side and click the connect button when your mouse hovers over the list entry. Tip: You are also able to search for any particular servers or countries you would to connect to by using the search tab in the center of the application on the left.
  2. Find and click the country marker you are looking for on the world map and on the popup marker click connect.

If interested: you can check that your IP address has been changed here: https://ipleak.net/

 

Related questions

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Does ProtonVPN store user information?

Post Comment

8 comments

  1. Ashimwe

    I have a problem with connecting to the countries you didn’t provide on the list even if I click on them on the map, nothing happens and I subscribed to the visionary package

  2. ProtonVPN Team

    Hello Ashimwe, please contact our customer support team as we need a more detailed investigation of your logs. https://protonvpn.com/support-form

  3. Matt

    How do I change servers using the linux client?

  4. ProtonVPN Team

    Hello Matt, first of all, you have to disconnect from the VPN server using pvpn -d command. Then, use pvpn -c command and choose a server you would like to connect to.

  5. Rick

    I am able to connect to the VPN but I am not able to open the client in Windows 10. If I click on the icon in the bottom right corner I can open a small screen which displays the country that I am connected to. If I click on “Open ProtonVPN” nothing happens. If I click on the ProtonVPN icon on my desktop nothing happens. The only way to change the country that I am connected to is by selecting fastest/random connection.

  6. ProtonVPN Team

    Hey Rick, just simply try to reinstall the app with the newest version and the issue should not persist.

  7. Roger

    Proton VPN is not working. I checked my IP address, and it is not masked. Even though ProtonVPN is showing in Task Monitor, I’m not able to bring up the monitoring screen where I can choose countries, or show the access. I have re-installed several times now, and still am not seeing the Windows client. I have seen it twice in the past, but I do not now seem to have access. How can I get ProtonVPN working, and verify it is active on an ongoing basis?

  8. ProtonVPN

    1. please check that in task manager two things are running: ProtonVPN.exe and ProtonVPNService. 2/ if you cannot find the client window, look in the lower right systray and see if there is a ProtonVPN icon. If not try starting ProtonVPN.exe again from the start menu by searching for ProtonVPN.
    If this doesn’t solve your problem, please drop us a line via the support form. thanks!

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