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Support Center / Billing / Payment options

Payment options

ProtonVPN offers paid plans to users who want to enjoy premium features and advanced security. If you would like to upgrade to a paid plan or change your payment method, you can do so via the dashboard in your ProtonVPN account. 

There are several ways to pay for your ProtonVPN subscription:

  • Credit card
  • PayPal
  • Bitcoin
  • Cash

Note: You can upgrade or cancel your account at any time. All payments and refunds are prorated based on your existing plan. 

Paying by credit card

1. Log in to your ProtonVPN account and select Dashboard in the left sidebar.

2. Under Plans, select a paid plan you would like to upgrade to.

  

3. You can further customize your subscription by adding a ProtonMail plan. If you do not wish to subscribe to a ProtonMail plan, select Free. Click Continue.

4. Select New credit/debit card as your payment method and enter your credit/debit card details. Click Pay

5. You are now subscribed to a ProtonVPN paid plan. Your account will be upgraded automatically, and you can start enjoying premium features.

Paying by PayPal

1. Log in to your ProtonVPN account and select Dashboard in the left sidebar.

2. Under Plans, select a paid plan you would like to upgrade to. 

3. You can further customize your subscription by adding a ProtonMail plan. If you do not wish to subscribe to a ProtonMail plan, select Free. Click Continue.

4. Select PayPal as your payment method and click Pay. You will be redirected to a PayPal login window. Log in to your PayPal account to pay for your subscription. 

5. You are now subscribed to a ProtonVPN paid plan. Your account will be upgraded automatically, and you can start enjoying premium features.

Paying by Bitcoin

1. To pay for your ProtonVPN subscription with Bitcoin, you must first have an existing ProtonVPN account. You can create a free account here

2. Log in to your ProtonVPN account and select Dashboard in the left sidebar.

3. Under Plans, select a paid plan you would like to upgrade to. 

4. You can further customize your subscription by adding a ProtonMail plan. If you do not wish to subscribe to a ProtonMail plan, select Free. Click Continue

5. Select Bitcoin as your payment method. Under Payment details, you will see a QR code, BTC amount, and BTC address. 

If you are using a mobile Bitcoin wallet, scan the QR code displayed in the payment window to automatically submit payment.

You can also pay for your subscription using the BTC address. Copy the BTC address into the recipient address of your wallet and enter the BTC amount.  

Select Done after making your Bitcoin payment. 

6. Once your Bitcoin payment has been verified, you will receive a confirmation email. Please note that the confirmation email will not be sent immediately as the Bitcoin verification process can take up to 24 hours.

The appropriate amount of credits will be deposited into your account. You can check your credits by going to Dashboard > Credits. The credits available in your account never expire. 

7. You can now upgrade to a paid plan using the credits in your account. Once you select a plan, the credits will be applied automatically.

Note: If you are paying for a ProtonVPN subscription using Bitcoin, your subscription will not be automatically renewed. To minimize usage interruptions between billing cycles, make your Bitcoin payment at least 24 hours before your bill is due. 

Paying with cash

1. To pay for your ProtonVPN subscription with cash, you must first have an existing ProtonVPN account. You can create a free account here

2. Once your account is set up, contact the ProtonVPN team to arrange a cash payment. You can send an email to contact@protonvpn.com or use our support form. In your email, include your login name and the plan you wish to subscribe to. 

3. Our support team will get in touch with you with next steps.

If you would like more information about upgrading your account, contact us via the support form.  

 

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