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Support Center / Troubleshooting / Using Adobe Cloud, OneDrive or Office 365 while connected to ProtonVPN

Using Adobe Cloud, OneDrive or Office 365 while connected to ProtonVPN

If you are experiencing issues with Adobe Cloud or Microsoft services such as OneDrive or Office 365 while connected to a ProtonVPN server on your Windows device, please follow the steps below to resolve your issue:

1. Open the Network and Internet Settings by right-clicking on the network settings icon in the system tray. After that, select Change adapter options.

If you are using Windows 7, navigate to Control Panel -> Network and Sharing Center -> Change adapter settings.

2. Right-click on the network adapter named TAP-ProtonVPN Windows adapter V9 and select Properties.

3. Select Internet Protocol Version 4 (TCP/IPv4). Then click Properties.

4. Click Advanced…

5. Click Add.. under Default gateways.

6. In the Gateway field, type 192.168.0.1. Then click Add.

7. Once you are finished, you should see 192.168.0.1 as an option under Default gateways. Click OK to apply the changes and then reconnect to the ProtonVPN server.

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2 comments

  1. Frans van Loon

    After installation ProtonVPN, it’s not possible to sent emails in outlook. I tried the solution on your website adding a default gateway (Using Adobe Cloud, OneDrive or Office 365 while connected to ProtonVPN).
    But that didn’t work.

  2. Douglas Crawford

    Hi Frans. If the instructions above don’t help then please contact our support team.

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