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Support Center / Troubleshooting / Prevent Android VPN disconnects with Always-On VPN

Prevent Android VPN disconnects with Always-On VPN

Is the ProtonVPN Android app not automatically reestablishing a VPN connection when Always-On VPN is enabled? Here are the steps you can take to resolve this issue.

This problem can occur on some devices because certain phones don’t allow ProtonVPN to continue running in the background or use data while it is running in the background. There may also be issues with the power saving settings. This guide shows how to resolve this issue.

Open the ProtonVPN app and navigate to the recent applications menu. Generally, you do this on an Android phone by tapping the button to the right of the Android home button.

Once the active application viewer is open, tap the three vertical dots in the upper right corner.

Tap the Lock option so that the ProtonVPN app is locked.

If there are no three vertical dots, tap the ProtonVPN application and hold it for 2 seconds.

Tap the Lock icon so that it is locked.

Locking the app means that it will continue running in the background.

Once the ProtonVPN app is locked, navigate on your device to Settings -> Apps -> ProtonVPN -> Data usage / Mobile data

Tap “Allow background data usage” so that it is enabled.

After taking these steps, the ProtonVPN app will be running in the background and the Always-On VPN feature will automatically reconnect you to your VPN server if you lose your connection. This will lead to improved connection stability.

Is your VPN connection still getting interrupted?

If Always-On VPN is still not automatically reconnecting you to a VPN server after you have taken the steps above, please make sure to check your antivirus and firewall settings to make sure that they are not preventing the ProtonVPN app from automatically establishing a connection. You should also check your phone battery optimization/power saving settings to ensure the ProtonVPN app is excluded from the list of apps that are limited or shut down when the power saving feature is turned on. Unless addressed, all of these settings could adversely impact the stability of your VPN connection.

Related articles:

ProtonVPN Android application
Always-ON VPN

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