We are a Swiss company that builds security and privacy software. Proton Mail is the world's largest encrypted email service, and Proton VPN is a security focused VPN (Virtual Private Network). Our services protect millions of citizens and organizations around the world, including many journalists and activists.
Your credit card was charged because you purchased a paid subscription to Proton Mail or Proton VPN. Subscriptions renew automatically every month or every year, depending on your billing cycle. Your support enables us to protect millions around the world. You can cancel your subscription at anytime by logging into your account.
If Proton Mail or Proton VPN doesn't sound familiar to you, first ask the other people who have access to your credit card. Most of the time, somebody else in your family or office made the purchase.
If nobody can remember making the purchase, then we have bad news for you. It means that your credit card or identity has been stolen by criminals. Please call the bank and report your credit card as stolen. You can also contact us at to report that your credit card was fraudulently used.
Do not file a chargeback or dispute the charge. It is very important that you instead report your credit card as stolen so the bank can issue you a new card. If you file a chargeback or dispute, your credit card can continue to be misused.
Please reach out to us so we can look into this for you. You can write us at either or firstname.lastname@example.org.
We are headquartered in Switzerland which has some of the world's strongest privacy laws. Switzerland is also outside of EU and US jurisdiction and is not a member of the fourteen eyes surveillance network.
Proton VPN is a no logs VPN service. We do not track or record your internet activity, and therefore, we are unable to disclose this information to third parties.
Proton VPN also integrates with the Tor anonymity network. With a single click, you can route all your traffic through the Tor network and access Onion sites.
Proton Mail is incorporated in Switzerland and all our servers are located in Switzerland. This means all user data is protected by strict Swiss privacy laws.
All emails are secured automatically with end-to-end encryption. This means even we cannot decrypt and read your emails. As a result, your encrypted emails cannot be shared with third parties.
The Proton Mail inbox is optimized for productivity. Each detail within our secure email service is optimized to help you better read, organize, and send email.
We are scientists, engineers, and developers drawn together by a shared vision of protecting civil liberties online. This is why we created Proton Mail, an easy to use secure email service, and Proton VPN, a security focused VPN service. Our goal is to build an internet that respects privacy and is secure against cyberattacks.
For customer support inquiries, please submit the following form for the fastest response:
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