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Support Center / Account / Do you offer a free trial?

Do you offer a free trial?

Even better than a free version of our services, we offer our customers a 7 day trial which is equal to ProtonVPN Plus subscription plan.

Here are the steps on receiving it:

  1. Signup for a free account here. Follow instructions on screen and you’ll get to the download section.
  2. If you’re already signed up, click here to get to the download section
    • Select the platform of your choice and install our application.
  3. Log in to the application with your free account.
  4. Perform the first connection to the VPN server.
  5. You will get a pop up message stating time left on your Trial subscription.
  6. That is it, you can now enjoy the features of a plus subscription plan for 7 days!

 

 

 

Related questions

Setup ProtonVPN on Windows

Setup ProtonVPN on Mac

Setup ProtonVPN on Linux

Setup ProtonVPN on Android

Setup ProtonVPN on iOS

What data does ProtonVPN store?

 

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57 comments

  1. jikoman

    after 7 days free trail version..proton vpn working or not ?

  2. ProtonVPN Team

    Hello, 7 days trial is equivalent to Plus plan, after it expires, you are demoted to Free tier and can use further on.

  3. Luc

    Il est impossible de télécharger les serveur openvpn. Je suis sur linux, les cases sont toutes grisé sauf ceux de la version gratuite. Je viens de me creer un compte pour tester les serveur premium c’est donc impossible. Mais peut être que la version d’éssai est activé mais si nous ne pouvons pas télécharger les serveur premium je ne vois pas à quoi ça sert. Celui qui est sur linux ne n’a pas la possibilité de l’ai télécharger alors que sur windows avec l’application ils ont accès à ces serveur donc je pense que c’est un bug de votre site. Il faudrais qu’on est la possibilité de l’ai télécharger pendant 7 jours et que seulement après se soit grisé donc impossible

  4. ProtonVPN Team

    Hello Luc. On a trial version, the web dashboard does not identify you as Plus, since the trial is basically used on the applications. You can always download all of the configuration files, instead of a single one, even when you have a free subscription type.

  5. Long time VPN user

    I am looking for an alternative to my current VPN provider, vendor has constant issues with their DNS servers and protocol negotiation. Currently I rotate usage among 20 manually configured connections on Windows. Can I manually configure connections to your servers with a paid ProtonVPN subscription or do I have to use your client? Do you manage your own DNS servers? If so, how many and are they geographically disperse?

  6. ProtonVPN Team

    Hello. Our client is preferred for basic usage of our customer but if you want you can configure the vpn connection manually. We currently do not have a dedicated DNS server since all of our vpn servers run DNS server on them, so each time you connect to the vpn server you receive the same ip address for DNS too.

  7. Kiyo

    Yeah thanks. The 7 day trial ended and closed but DIDN’T disconnect my internet so i’m very NOT happy.

  8. ProtonVPN Team

    Hello. What do you mean it did not disconnect your internet? What was your intention and what was the outcome of what you expected to happen? It would be the best to clarify this with our customer support team here – https://protonvpn.com/support-form

  9. Lunchbox

    Hello, I have finished my 7 day free trial and I want to get plus version, but can I only pay one month? I don’t want all 12 month but just one month. Is there anyway to do it?

  10. ProtonVPN Team

    Hello. You can pay for one month, you just have to choose that you wish to pay monthly in the top right of the pricing page above the plans, you will see a little selection window.

  11. Alik

    Hello,
    My 7-day trial has just been activated via android device.
    I need to test your VPN with my router (connect via router). I need to check connections with any US East Coast servers.
    As I understand, for this I need to get (download) some info (files) from my web-account. But there no indications that I can do it. It just asks for upgrade to do it. Because here it’s all about just a free account. Is there any chance to try router during the 7-day trial?

  12. ProtonVPN Team

    Hello Alik. You can find a button to download all of the server configuration files on the bottom of the page right side under all of the servers.

  13. DonkeyIsStubborn

    I’m not planning on using the (Device Unique ID harvesting?) apps in any way. I will use Linux.
    Someone else said: “After a few days of research I found no way of using the free trial under Linux.”
    Your answer was useless as it didn’t solve the issue (you got distracted by the expiry of the Free Trial). Does the Free Trial activate even when using, say, OpenVPN on Linux, or is it a ‘perk’ for those of us who are helping test your apps?

  14. ProtonVPN Team

    Hello. Users not using the application also get the free 7 day trial, but there is no indication on its start and ending period since there is no UI of ours that would show it.

  15. victoria

    What is (use secure core)????
    After 7 days at first i shoud turn off this ,and finally I can choose country
    what does it mean?are this about(not security ) on your free net?

  16. ProtonVPN Team

    Hello Victoria. You have been given a free 7 day trial – equal to Plus subscription plan. After its over , secure core will no longer be available as an option for you. Since you enabled it in the trial period, you will have to disable it to use our free servers.

  17. victoria

    Hi. I like proton.good speed.but very slow to connect.i use free 7trial.
    What will happen after 7 day? You said we can use it free. So can I use it free without payment after 7 day?

  18. ProtonVPN Team

    Hello Victoria, the connection establishing speed is dependent on your current machine hardware. After 7 day trial ends, you will have the free subscription with free servers to connect to.

  19. victoria

    Thank you.please add just some another country to free account.🙏🙏🙏i want use proton .I like it.

  20. Shivam

    I am from india i am connection with neatherland

  21. jack

    我咨询一下,我安装之后,显示有七天体验时间,我注册的时候,选择的是最低配置的 自由 免费服务,七天时间到了之后,我还能继续免费使用吗?

  22. ProtonVPN Team

    Hello Jack. After the trial ends, you will be downgraded to free plan and you will be able to use it as much as you want.

  23. TONY

    What is the free trial for the speed of VPN plans?
    PROTONVPN BASIC or PROTONVPN PLUS or VISIONARY?

  24. ProtonVPN Team

    Hello Tony. VPN connection speeds are not measured by any measurement. The thing is that with a better plan that you purchase, you get a higher variety of servers which you can connect to leading to that you have more and closer places to establish a VPN connection. That will provide better ping and response time of your connection which will give better speeds. Plus and Visionary does not differ in speeds of the VPN connections and we do not throttle Free users too, its just that they have fewer servers to connect to. Nonetheless, free subscription plan users can have great speeds too, so just test it our and see how it goes.

  25. John

    I am contemplating signing up for the PLUS package. However, I want to see how well it works first before signing up for a year. PLUS has the “highest speed” the the FREE package has “low” speed. So, how can I find out if the PLUS package is the right choice for me when I can’t test it?

  26. ProtonVPN Team

    Hello John. You should sign in with a free account and then download one of our applications. After doing so, connect to the vpn server the first time and you will activate the free 7 day trial that acts the same as a Plus plan.

  27. Dustin Steele

    If I purchase the ProtonVPN service, am I billed on purchase or only at the end of the first month?

  28. ProtonVPN Team

    Hello Dustin. All purchases are done initially and then billed depending on the time you selected when purchasing it. So for example, if you choose a yearly plan, you will be billed the moment you buy it and after a year, on the same date you will receive an invoice for another year.

  29. storm

    With the free version, does one device mean I can only use it on the device I signed up with, or I can use it with any device as long as I don’t connect two devices under the same acount at the same time?

  30. ProtonVPN Team

    Hello. It means that you can use it on as many devices as you’d like, but only one can be connected at the time.

  31. Ofu

    I’d like to opt out of the 7-day trial immediately and start using the free plan.

  32. ProtonVPN Team

    Hello, please contact our support team with registered email address and we will remove the trial. https://protonvpn.com/support-form

  33. Proton Ghost

    I have just installed the free version of Proton VPN after maybe two hours, yet, I can’t anymore connect to any free server.
    “Maximum connection limit reached”

    What does it mean ?

    Thanks !

  34. ProtonVPN Team

    Hello,
    Free accounts can only use 1 device for connections to the vpn servers, so if you are using phone and then try to use windows for example, you will get this message. If you still face issues, feel free to contact our support team and we will investigate it. https://protonvpn.com/support-form

  35. Elkxsy

    why I used paypal to pay , it not work on communicating protonmail…..and not do anything ?

  36. ProtonVPN Team

    Hello,
    Please contact our customer support team and we will surely help you sort your issues out!
    https://protonvpn.com/support-form

  37. Toude

    Hello,
    Really appreciating the content you’re providing though there’s a little something which troubles me. I’m currently only using the free version, downloaded ProtonVPN under Windows and Linux. When I first lunched it under Windows, I received a pop-up message stating I had a 7-day free trial of the premium account. I then returned under Linux to update the configuration files (add the new ones) so that I could benefit this great welcome gift, though big surprise, I couldn’t! After a few days of research I found no way of using the free trial under Linux. Even if it’s now to late for me is there a way of using this trial under Linux? If not could you please add it, it’s so rare to find as good VPNs for Linux, it’d be to bad to make such disparity!

  38. ProtonVPN Team

    Hello Toude,
    We can see that your trial ended on March 17th. Please contact our support and we will sort this out for you. 🙂
    https://protonvpn.com/support-form

  39. Jaybeth Betinol

    Id really love to upgrade my account but i dont have any cards or paypal to use. Could you please suggest me any alternatives?

  40. ProtonVPN Team

    Hello Jaybeth,
    Please contact our support team for help with account and payments.
    https://protonvpn.com/support-form

  41. dzulfikar

    Can i buy this premium account with google apps payment method? Cuz i dont have any credit card or paypal

  42. ProtonVPN Team

    Hello,
    We are sorry to say but currently we do not have the option to pay using google play services and also, there is no general ETA when we will do.

  43. Fluff

    still waiting for my verification code,.. i’m not going to buy something i can’t try!

  44. ProtonVPN Team

    Hey Fluff, if you have issues registering an account, please write us an e-mail via https://protonvpn.com/support-form and we will help you out.

  45. Sergio

    Do you offer a US Residential IP?

  46. ProtonVPN Team

    Hello Sergio, at this time we do not offer Residential IP addresses.

  47. swiss chris

    Hi
    I have used the free version for around 3 weeks, now I have to uprade? I am not able to connect to certain countries anymore..
    I wantet to try a bit longer before I subscribe..

  48. ProtonVPN

    Hey,

    With the free account (after the trial has expired), you can connect to free servers in Netherlands, Japan, and the US. You have access to a total of 5 free servers:

    NL-FREE#1
    NL-FREE#2
    JP-FREE#1
    US-FREE#1
    US-FREE#2

  49. Carsten

    What are the three countries a free user gets? This information would be helpful.

  50. ProtonVPN

    Hey Carsten,

    With a free account, you have access to 5 servers in 3 countries. The countries are Netherlands, Japan, and the US.

    You’ll have access to the following servers:

    US-FREE#1
    US-FREE#2
    JP-FREE#1
    NL-FREE#1
    NL-FREE#2

  51. Jack

    So called free plan is actually a free 7-day trial.

  52. ProtonVPN

    Hey Jack,

    Once you create a free plan, you are granted a 7-day trial. The 7-day trial that you are getting actually provides you access to the highest ProtonVPN features and servers, and it’s activated upon the first successfully established connection. After the trial expires, you’ll continue using the free plan indefinitely, with limited server access and features, unless you upgrade your account.

  53. David Gordon

    The free version doesn’t really serve as a trial for those who would be interested in, and be willing to pay for, the faster speed options

  54. ProtonVPN

    Yes, the Free service’s main purpose is not as a trial but instead it was a decision according to our company philosophy to offer secure Internet access to everyone – the same philosophy we pursue with ProtonMail

  55. leigh horton

    I presently have a vpn but speeds are less than my 25 mbps download and 4.6 mbps without a vpn. Would Proton VPN resolve this download dilemma. I have a fixed ip address and this concerns me when downloading?

  56. ProtonVPN

    You can find out more information about increasing VPN speeds here: https://protonvpn.com/support/increase-vpn-speeds/

  57. TomTrottier

    Low? High? so low=10mb/sec, high=100mb/sec, highest=1gb/sec?

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