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Support Center / Account / Do you offer a free trial?

Do you offer a free trial?

Even better than a free trial, basic ProtonVPN features are free to use! Please follow these steps to make use of the free trial:

  1. Signup for a free account here. Follow instructions on screen and you’ll get to the download section.
  2. If you’re already signed up, click here to get to the download section
    • Select the platform of your choice and follow the instructions from there

 

 

 

Related questions

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33 comments

  1. John

    I am contemplating signing up for the PLUS package. However, I want to see how well it works first before signing up for a year. PLUS has the “highest speed” the the FREE package has “low” speed. So, how can I find out if the PLUS package is the right choice for me when I can’t test it?

  2. ProtonVPN Team

    Hello John. You should sign in with a free account and then download one of our applications. After doing so, connect to the vpn server the first time and you will activate the free 7 day trial that acts the same as a Plus plan.

  3. Dustin Steele

    If I purchase the ProtonVPN service, am I billed on purchase or only at the end of the first month?

  4. ProtonVPN Team

    Hello Dustin. All purchases are done initially and then billed depending on the time you selected when purchasing it. So for example, if you choose a yearly plan, you will be billed the moment you buy it and after a year, on the same date you will receive an invoice for another year.

  5. storm

    With the free version, does one device mean I can only use it on the device I signed up with, or I can use it with any device as long as I don’t connect two devices under the same acount at the same time?

  6. ProtonVPN Team

    Hello. It means that you can use it on as many devices as you’d like, but only one can be connected at the time.

  7. Ofu

    I’d like to opt out of the 7-day trial immediately and start using the free plan.

  8. ProtonVPN Team

    Hello, please contact our support team with registered email address and we will remove the trial. https://protonvpn.com/support-form

  9. Proton Ghost

    I have just installed the free version of Proton VPN after maybe two hours, yet, I can’t anymore connect to any free server.
    “Maximum connection limit reached”

    What does it mean ?

    Thanks !

  10. ProtonVPN Team

    Hello,
    Free accounts can only use 1 device for connections to the vpn servers, so if you are using phone and then try to use windows for example, you will get this message. If you still face issues, feel free to contact our support team and we will investigate it. https://protonvpn.com/support-form

  11. Elkxsy

    why I used paypal to pay , it not work on communicating protonmail…..and not do anything ?

  12. ProtonVPN Team

    Hello,
    Please contact our customer support team and we will surely help you sort your issues out!
    https://protonvpn.com/support-form

  13. Toude

    Hello,
    Really appreciating the content you’re providing though there’s a little something which troubles me. I’m currently only using the free version, downloaded ProtonVPN under Windows and Linux. When I first lunched it under Windows, I received a pop-up message stating I had a 7-day free trial of the premium account. I then returned under Linux to update the configuration files (add the new ones) so that I could benefit this great welcome gift, though big surprise, I couldn’t! After a few days of research I found no way of using the free trial under Linux. Even if it’s now to late for me is there a way of using this trial under Linux? If not could you please add it, it’s so rare to find as good VPNs for Linux, it’d be to bad to make such disparity!

  14. ProtonVPN Team

    Hello Toude,
    We can see that your trial ended on March 17th. Please contact our support and we will sort this out for you. 🙂
    https://protonvpn.com/support-form

  15. Jaybeth Betinol

    Id really love to upgrade my account but i dont have any cards or paypal to use. Could you please suggest me any alternatives?

  16. ProtonVPN Team

    Hello Jaybeth,
    Please contact our support team for help with account and payments.
    https://protonvpn.com/support-form

  17. dzulfikar

    Can i buy this premium account with google apps payment method? Cuz i dont have any credit card or paypal

  18. ProtonVPN Team

    Hello,
    We are sorry to say but currently we do not have the option to pay using google play services and also, there is no general ETA when we will do.

  19. Fluff

    still waiting for my verification code,.. i’m not going to buy something i can’t try!

  20. ProtonVPN Team

    Hey Fluff, if you have issues registering an account, please write us an e-mail via https://protonvpn.com/support-form and we will help you out.

  21. Sergio

    Do you offer a US Residential IP?

  22. ProtonVPN Team

    Hello Sergio, at this time we do not offer Residential IP addresses.

  23. swiss chris

    Hi
    I have used the free version for around 3 weeks, now I have to uprade? I am not able to connect to certain countries anymore..
    I wantet to try a bit longer before I subscribe..

  24. ProtonVPN

    Hey,

    With the free account (after the trial has expired), you can connect to free servers in Netherlands, Japan, and the US. You have access to a total of 5 free servers:

    NL-FREE#1
    NL-FREE#2
    JP-FREE#1
    US-FREE#1
    US-FREE#2

  25. Carsten

    What are the three countries a free user gets? This information would be helpful.

  26. ProtonVPN

    Hey Carsten,

    With a free account, you have access to 5 servers in 3 countries. The countries are Netherlands, Japan, and the US.

    You’ll have access to the following servers:

    US-FREE#1
    US-FREE#2
    JP-FREE#1
    NL-FREE#1
    NL-FREE#2

  27. Jack

    So called free plan is actually a free 7-day trial.

  28. ProtonVPN

    Hey Jack,

    Once you create a free plan, you are granted a 7-day trial. The 7-day trial that you are getting actually provides you access to the highest ProtonVPN features and servers, and it’s activated upon the first successfully established connection. After the trial expires, you’ll continue using the free plan indefinitely, with limited server access and features, unless you upgrade your account.

  29. David Gordon

    The free version doesn’t really serve as a trial for those who would be interested in, and be willing to pay for, the faster speed options

  30. ProtonVPN

    Yes, the Free service’s main purpose is not as a trial but instead it was a decision according to our company philosophy to offer secure Internet access to everyone – the same philosophy we pursue with ProtonMail

  31. leigh horton

    I presently have a vpn but speeds are less than my 25 mbps download and 4.6 mbps without a vpn. Would Proton VPN resolve this download dilemma. I have a fixed ip address and this concerns me when downloading?

  32. ProtonVPN

    You can find out more information about increasing VPN speeds here: https://protonvpn.com/support/increase-vpn-speeds/

  33. TomTrottier

    Low? High? so low=10mb/sec, high=100mb/sec, highest=1gb/sec?

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