Troubleshooting


 

Proton VPN temporarily locked my account for security reasons

Proton VPN implements a security system to protect our users’ accounts. If we detect potentially suspicious behavior that may indicate someone is trying to gain unauthorized access to your account then we may temporarily lock your account in order to protect it. While your account is locked you will not […]

 

How to change VPN protocols or select Smart Protocol

All our VPN apps use secure VPN protocols: Learn more about VPN protocols You can use OpenVPN and WireGuard in UDP or TCP modes. UDP is faster, but TCP is more reliable and can be effective at defeating certain kinds of censorship (but not as effective as Stealth). WireGuard TCP […]

 


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