Troubleshooting

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your connection is blocked by your ISP or government If you live in a restrictive country then your […]

In cases Proton VPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. […]

When you open the Proton VPN app, you will sometimes see the warning “You are unprotected!” or “Not connected.” Screenshot of Android app Screenshot of iOS app Screenshot of macOS app Screenshot of Windows app This means that you are not currently connected to one of our VPN servers and […]

The Proton VPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: When Proton VPN is minimized, you can also connect by using the Quick Connect button.     Related […]

No. All Proton VPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using Proton VPN. […]

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

All our VPN apps use secure VPN protocols: Windows: OpenVPN, WireGuard® macOS: OpenVPN, IKEv2, and WireGuard Android: OpenVPN, IKEv2, and WireGuard iOS/iPadOS: OpenVPN, IKEv2, and WireGuard Linux: OpenVPN Learn more about VPN protocols You can use OpenVPN in UDP or TCP modes. UDP is faster, but TCP is more reliable […]

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the Proton VPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a […]

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]