Introducing the updated Proton. More services, one privacy mission. Learn more

Introducing the updated Proton. Learn more

           

Troubleshooting


 

Troubleshooting VPN connection issues on Windows

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your connection is blocked by your ISP or government If you live in a restrictive country then your […]

 

Unable to connect

In cases Proton VPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. […]

 

Why my status is “unprotected”?

When you open the Proton VPN app, you will sometimes see the warning “You are unprotected!” or “Not connected.” Screenshot of Android app Screenshot of iOS app Screenshot of macOS app Screenshot of Windows app This means that you are not currently connected to one of our VPN servers and […]

 

How to quickly connect to Proton VPN through Systems Tray option?

The Proton VPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: When Proton VPN is minimized, you can also connect by using the Quick Connect button.     Related […]

 

Does Proton VPN have a bandwidth or data limit?

No. All Proton VPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using Proton VPN. […]

 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How to change VPN protocols or select Smart Protocol

All our VPN apps use secure VPN protocols: Windows: OpenVPN, WireGuard® macOS: OpenVPN, IKEv2, and WireGuard Android: OpenVPN, IKEv2, and WireGuard iOS/iPadOS: OpenVPN, IKEv2, and WireGuard Linux: OpenVPN Learn more about VPN protocols You can use OpenVPN in UDP or TCP modes. UDP is faster, but TCP is more reliable […]

 

How do I check for updates?

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the Proton VPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

 


Secure
your internet

Get Proton VPN
Get Proton VPN

For customer support inquiries, please submit the following form for the fastest response:
Support Form

For all other inquiries:
contact@protonvpn.com


-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: OpenPGP.js v4.10.10
Comment: https://openpgpjs.org
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=ueTT
-----END PGP PUBLIC KEY BLOCK-----

You can also Tweet to us:
@ProtonVPN