50% OFF

End-of-year offer

View deals

Troubleshooting


 

Does Proton VPN have a bandwidth or data limit?

No. All Proton VPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using Proton VPN. […]

 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How do I check for updates?

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the Proton VPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

 

Streaming troubleshooting guide

We would like  to remind you that you should check the VPN Streaming Guide to get step-by-step instructions on setting up your VPN connection and securely watching your favorite content on various streaming platforms. We also want to remind you that our streaming feature is only available on VPN Plus, […]

 

Proton VPN temporarily locked my account for security reasons

Proton VPN implements a security system to protect our users’ accounts. If we detect potentially suspicious behavior that may indicate someone is trying to gain unauthorized access to your account then we may temporarily lock your account in order to protect it. While your account is locked you will not […]

 

How to enable the base filtering engine

If the base filtering engine (BFE) is not running on your Windows device, the Proton VPN app will show the following error messages: The most likely reason the BFE is not running is that a virus disabled it to perform malicious actions on your device. For Proton VPN to work […]

 

Understanding and increasing VPN connection speeds

In this article, we discuss the factors that impact the speed of VPN connections and how you can increase the speed of your connection when using one of our VPN servers. We also cover the differences in speed between the Proton VPN plans. Update July 2021: Our unique VPN Accelerator […]

 

Why did a Proton VPN server get removed?

Occasionally, you may find that the Proton VPN server you always connect to has been removed.  At Proton VPN, we continuously upgrade our servers to ensure the best performance and stability. These investments are what make Proton VPN consistently the fastest VPN service. This means that we will periodically retire […]

 


Secure
your internet

Get Proton VPN
Get Proton VPN

For customer support inquiries, please submit the following form for the fastest response:
Support Form

For all other inquiries:
contact@protonvpn.com


-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: OpenPGP.js v4.10.10
Comment: https://openpgpjs.org
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=ueTT
-----END PGP PUBLIC KEY BLOCK-----

You can also Tweet to us:
@ProtonVPN