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Troubleshooting


 

Prevent Android VPN disconnects with Always-On VPN

Is the ProtonVPN Android app not automatically reestablishing a VPN connection when Always-On VPN is enabled? Here are the steps you can take to resolve this issue. This problem can occur on some devices because certain phones don’t allow ProtonVPN to continue running in the background or use data while […]

 

Does ProtonVPN have a bandwidth or data limit?

No. All ProtonVPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using ProtonVPN. There are […]

 

Why my status is “unprotected”?

When you open the ProtonVPN app, you will sometimes see the warning “You are unprotected!” or “Not connected.” Screenshot of Android app Screenshot of iOS app Screenshot of macOS app Screenshot of Windows app This means that you are not currently connected to one of our VPN servers and that […]

 

How to quickly connect to ProtonVPN through Systems Tray option?

The ProtonVPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: when ProtonVPN is minimised, you can also connect by using the Quick Connect button.     Related questions How […]

 

Smart protocol selection and how to manually select UDP or TCP

The ProtonVPN Windows app and our Linux command line tool allow you to use two different transmission protocols depending on your situation. This article explains when to use each protocol and how to switch between them. ProtonVPN uses the OpenVPN VPN protocol, which supports the Transmission Control Protocol (TCP) and […]

 


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