Troubleshooting and general information


DNS leaks when using a VPN

All Proton VPN apps include DNS leak protection designed to prevent websites and the like that you visit on the internet from identifying your real DNS address. There are some limited circumstances, however, that allow your computer to bypass these protections that can result in third parties being able to […]


How to sign in to Proton VPN

To sign in to our apps and the Proton VPN web portal, you’ll need to use your Proton Account username and password. If you manually configure your device to connect to Proton VPN using OpenVPN, you’ll need to sign in using your OpenVPN / IKEv2 username and password. In this […]


Discontinuing support for IKEv2 and OpenVPN on iOS and macOS

Now that we have made more modern, powerful, and sleek VPN protocols, including WireGuard™ and our own Stealth, available on our apps, we’ve decided to phase out support for IKEv2. In addition to this, in response to ongoing security concerns about Apple’s native IKEv2 implementations, we’ve removed OpenVPN from our […]


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