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Troubleshooting and general information


 

How to change VPN protocols or select Smart Protocol

All our VPN apps use secure VPN protocols: Windows: OpenVPN, WireGuard® macOS: OpenVPN, IKEv2, and WireGuard Android: OpenVPN, IKEv2, and WireGuard iOS/iPadOS: OpenVPN, IKEv2, and WireGuard Linux: OpenVPN Learn more about VPN protocols You can use OpenVPN in UDP or TCP modes. UDP is faster, but TCP is more reliable […]

 

Troubleshooting VPN connection issues on Windows

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your connection is blocked by your ISP or government If you live in a restrictive country then your […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. You can get ProtonVPN for […]

 

How do I check for updates?

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the ProtonVPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a new […]

 

What is WireGuard?

WireGuard® is a new VPN protocol used to secure the connection between your device and a VPN server.  Learn more about how VPNs work WireGuard uses state-of-the-art cryptography to keep your connection secure and, at just a few thousand of code, it is extremely lightweight. This makes it faster than […]

 


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