Troubleshooting and general information


How to log in to Proton VPN

You can access Proton VPN using two sets of login credentials: your Proton VPN login credentials and your login OpenVPN / IKEv2 credentials. This article explains the difference between Proton credentials and OpenVPN / IKEv2 credentials, what they are used for, and where you can find them. Proton Account credentials […]


How to reset the Proton VPN account password

Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method. Important note: If you reset your password, you won’t be able to read all your existing […]


How to share a VPN connection via Android hotspot

Using a VPN on your Android phone: Why you need a VPN on your Android phone Android phones can share their internet connection by creating a “mobile hotspot”  that allows other devices to connect to the phone via WiFi so that they can access the internet using the phone’s mobile […]


How to change VPN protocols or select Smart Protocol

All our VPN apps use secure VPN protocols: Learn more about VPN protocols You can use OpenVPN and WireGuard in UDP or TCP modes. UDP is faster, but TCP is more reliable and can be effective at defeating certain kinds of censorship (but not as effective as Stealth). WireGuard TCP […]


What is Secure Core VPN?

Proton VPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in […]


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