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Troubleshooting and general information


 

Smart Protocol and how to manually select UDP or TCP

The ProtonVPN apps for Android, iOS, and Windows as well as our Linux command line tool allow you to use two different transmission protocols depending on your situation. This article explains when to use each protocol and how to switch between them.   These ProtonVPN apps can use the OpenVPN […]

 

Understanding and increasing VPN connection speeds

In this article, we discuss the factors that impact the speed of VPN connections and how you can increase the speed of your connection when using one of our VPN servers. We also cover the differences in speed between the ProtonVPN plans. All VPNs establish an encrypted tunnel over your […]

 

Adblocker (NetShield) and antivirus interactions in Windows

NetShield is a DNS filtering feature that blocks ads, malware, and website trackers. Some antivirus programs for Windows offer features that are incompatible with NetShield, which can result in conflicts that prevent NetShield from working properly. This article aims to document any such issues as they come to our attention […]

 

Does ProtonVPN keep logs?

In order to respect our users’ privacy, ProtonVPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic or […]

 

How to log in to ProtonVPN?

This article explains the difference between Proton credentials and OpenVPN / IKEv2 credentials, what they are used for and where you can find them. Proton credentials vs. OpenVPN / IKEv2 credentials There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. 1. The Proton […]

 

ProtonVPN temporarily locked my account for security reasons

ProtonVPN implements a security system to protect our users’ accounts. If we detect potentially suspicious behavior that may indicate someone is trying to gain unauthorized access to your account then we may temporarily lock your account in order to protect it. While your account is locked you will not be […]

 

Streaming troubleshooting guide

We want to remind you that you should check the VPN Streaming Guide to get step-by-step instructions on setting up your VPN connection and securely watching your favorite content on various streaming platforms. We also want to remind you that our streaming feature is only available on ProtonVPN Plus and […]

 

How do I check for updates?

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the ProtonVPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a new […]

 

Who owns ProtonVPN

ProtonVPN is a service provided by Proton Technologies AG, an employee-owned company based in Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear Research) and created ProtonMail, the world’s largest encrypted email service. Proton employees hold the vast majority […]

 


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