Troubleshooting and general information


 

How to log in to Proton VPN

To log in to our apps and the Proton VPN web portal, you’ll need to use your Proton Account username and password. If you manually configure your device to connect to Proton VPN using OpenVPN, you’ll need to sign in using your OpenVPN / IKEv2 username and password. In this […]

 

Discontinuing support for IKEv2 and OpenVPN on iOS and macOS

Now that we have made more modern, powerful, and sleek VPN protocols, including WireGuard™ and our own Stealth, available on our apps, we’ve decided to remove the following protocols from the following platforms: Additionally, due to how these protocols are implemented on Apple devices, especially Apple’s native IKEv2 implementation, there […]

 

Participate in the Proton VPN Android app beta

If you are using an Android device and would like to test new builds of Proton VPN app before they’re released publicly, you can join the Proton VPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. You can get […]

 

How to prevent Android from killing Proton VPN

Many Android device manufacturers extend the perceived battery life of their devices by aggressively closing apps that run in the background. This can happen with the Proton VPN app, causing your VPN to disconnect from our servers.  To prevent this: 1. Open the Settings app and go to Apps → […]

 

DNS leaks when using a VPN

All Proton VPN apps include DNS leak protection designed to prevent websites and the like that you visit on the internet from identifying your real DNS address. There are some limited circumstances, however, that allow your computer to bypass these protections that can result in third parties being able to […]

 

Understanding and increasing VPN connection speeds

In this article, we discuss the factors that impact the speed of VPN connections and how you can increase the speed of your connection when using one of our VPN servers. We also cover the differences in speed between the Proton VPN plans. Update July 2021: Our unique VPN Accelerator […]

 

How to check the version of your Proton VPN app

With each new release of a Proton VPN app, there are improvements, bug fixes, and new features that improve the user experience. It is therefore essential to always update your Proton VPN apps to the latest version. Additionally, if you need assistance with any of our apps, it’s very important […]

 

How to change VPN protocols or select Smart Protocol

All our VPN apps use secure VPN protocols: Learn more about VPN protocols You can use OpenVPN and WireGuard in UDP or TCP modes. UDP is faster, but TCP is more reliable and can be effective at defeating certain kinds of censorship (but not as effective as Stealth). WireGuard TCP […]

 

Why my status is “unprotected”?

When you open the Proton VPN app, you will sometimes see the warning You are unprotected! or Not connected. macOS Android ios and iPadOS This means that you’re not currently connected to one of our VPN servers and that your Internet traffic is not encrypted.  This article describes the steps […]

 

How to quickly connect to Proton VPN through Systems Tray option?

The Proton VPN icon in the Windows notification area serves as a shortcut to the application. To quickly establish a VPN connection, right click on the Proton VPN icon → Connect. This will connect you to the last server you previously connected to Tip: When Proton VPN is minimized, you […]

 


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