Troubleshooting and general information


 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

 

Does Proton VPN have a bandwidth or data limit?

No. All Proton VPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using Proton VPN. […]

 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How do I check for updates?

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows Open the Proton VPN app and go to ☰ → About. If a new app version is available, click the Restart button to restart the […]

 

What is OpenVPN?

OpenVPN is a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your computer and another.  OpenVPN uses SSL/TLS to handle its key exchange, has no known vulnerabilities, supports Perfect Forward […]

 

Does Proton VPN keep logs?

In order to respect our users’ privacy, Proton VPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic […]

 

Understanding and increasing VPN connection speeds

In this article, we discuss the factors that impact the speed of VPN connections and how you can increase the speed of your connection when using one of our VPN servers. We also cover the differences in speed between the Proton VPN plans. Update July 2021: Our unique VPN Accelerator […]

 

How to fix common problems signing in to Proton VPN

In this article, we look at some common problems you might have signing in to Proton VPN servers and provide tips on how to resolve them. If you are experiencing connection issues, we suggest trying these fixes before you contact our support team. In most cases, it will be faster […]

 

DNS leaks when using a VPN

All Proton VPN apps include DNS leak protection designed to prevent websites and the like that you visit on the internet from identifying your real DNS address. There are some limited circumstances, however, that allow your computer to bypass these protections that can result in third parties being able to […]

 

How to sign in to Proton VPN

To sign in to our apps and the Proton VPN web portal, you’ll need to use your Proton Account username and password. If you manually configure your device to connect to Proton VPN using OpenVPN, you’ll need to sign in using your OpenVPN / IKEv2 username and password. In this […]

 


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