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Troubleshooting and general information


 

What browsers can I use with ProtonVPN?

ProtonVPN supports most popular Internet browsers. However, ProtonVPN uses cutting-edge technology that is only supported in the latest versions of these browsers. To maintain the level of security expected by our users, we occasionally need to drop support for outdated browser versions that do not have the security features we […]

 

Streaming troubleshooting guide

We want to remind you that you should check the VPN Streaming Guide to get step-by-step instructions on setting up your VPN connection and securely watching your favorite content on various streaming platforms. We also want to remind you that our streaming feature is only available on ProtonVPN Plus and […]

 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How latency, bandwidth, and throughput impact Internet speed

Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput.  This article aims to explain these metrics and how the TCP protocol — the way most data is transmitted over the Internet nowadays — impacts them.  Sending off your data packets […]

 

Why does Google show my IP address originating in a different country from the one ProtonVPN lists?

Some users have reported having Google identify their internet connection as originating in a different country than where our server is located. For example, if you are connected to one of our VPN servers in Malaysia, Google might identify your connection as originating in the United Arab Emirates. This is […]

 

How does P2P VPN redirection works with ProtonVPN

  Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating […]

 

Smart Protocol and how to manually select UDP or TCP

The ProtonVPN apps for Android, iOS, and Windows as well as our Linux command line tool allow you to use two different transmission protocols depending on your situation. This article explains when to use each protocol and how to switch between them.   These ProtonVPN apps can use the OpenVPN […]

 


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