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Troubleshooting and general information


 

How do I check that my IP address has been changed?

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to ProtonVPN server Clear cache […]

 

Sharing a VPN connection via Android hotspot

Unfortunately, you cannot share a VPN connection over an Android hotspot unless you possess advanced technical knowledge or a “rooted” device. Why you can’t share your Android’s VPN connection over a hotspot Users have written to us asking if they: Connect their Android device to a VPN Enable the hotspot […]

 

How to quickly connect to ProtonVPN through Systems Tray option?

The ProtonVPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: when ProtonVPN is minimized, you can also connect by using the Quick Connect button.     Related questions How […]

 

Unable to connect

In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. Server […]

 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

Solutions to ProtonVPN Connectivity Issues on Windows

Having connectivity issues with the ProtonVPN Windows client? Read on for a checklist of things to solve your situation. For Windows, ProtonVPN is available in the form of our own ProtonVPN Windows application. It provides the easiest to use interface and you can connect with just a single click. However, […]

 

Why does OpenVPN on the iOS app drain my battery so fast?

The ProtonVPN iOS app offers its users the choice of the OpenVPN and IKEv2 VPN protocols. Learn more about the advantages and disadvantages of different VPN protocols. Some users have noticed when they select OpenVPN in our iOS app, the amount of battery power our app uses dramatically increases. The […]

 

Smart Protocol and how to manually select UDP or TCP

The ProtonVPN apps for Android, iOS, and Windows as well as our Linux command line tool allow you to use two different transmission protocols depending on your situation. This article explains when to use each protocol and how to switch between them. These ProtonVPN apps can use the OpenVPN VPN […]

 

Understanding and increasing VPN connection speeds

In this article, we discuss the factors that impact the speed of VPN connections and how you can increase the speed of your connection when using one of our VPN servers. We also cover the differences in speed between the ProtonVPN plans. All VPNs establish an encrypted tunnel over your […]

 

Enabling Cookies

Why do you need Cookies? Chrome If you’re using Chrome, go to Chrome > Preferences and you’ll see a settings menu appear within the browser window. Scroll down and click Show advanced settings… to bring up the privacy options.   Now, click the Content settings button, and then, to enable cookies, click Allow local data to be set (recommended). […]

 


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