Troubleshooting and general information


 

How to prevent Android from killing Proton VPN

Many Android device manufacturers extend the perceived battery life of their devices by aggressively closing apps that run in the background. This can happen with the Proton VPN app, causing your VPN to disconnect from our servers.  To prevent this: 1. Open the Settings app and go to Apps → […]

 

How to check the version of your Proton VPN app

With each new release of a Proton VPN app, there are improvements, bug fixes, and new features that improve the user experience. It is therefore essential to always update your Proton VPN apps to the latest version. Additionally, if you need assistance with any of our apps, it’s very important […]

 

How to quickly connect to Proton VPN through Systems Tray option?

The Proton VPN icon in the Windows notification area serves as a shortcut to the application. To quickly establish a VPN connection, right click on the Proton VPN icon → Connect. This will connect you to the last server you previously connected to Tip: When Proton VPN is minimized, you […]

 

Why my status is “unprotected”?

When you open the Proton VPN app, you will sometimes see the warning You are unprotected! or Not connected. macOS Android ios and iPadOS This means that you’re not currently connected to one of our VPN servers and that your Internet traffic is not encrypted.  This article describes the steps […]

 

How do I check that my IP address has been changed?

After connecting to one of Proton VPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to Proton VPN server […]

 

How to clear browser cache and cookies

Sometimes you’ll need to clear your browser’s cache and cookies to access your Proton VPN account (reason include, but are not limited to, corrupted cache or new version available). Below, we describe how to accomplish this in the browser of your choice. Chrome Firefox Safari Internet Explorer iOS (Safari) Android

 

Why do you need JavaScript, Session Storage, and Cookies?

Proton VPN does encryption and decryption of your account details in the web browser when you log in to yout Proton VPN account. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. […]

 

What is Secure Core?

Proton VPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

 


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