After connecting to one of Proton VPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to Proton VPN server […]

You can access Proton VPN using two sets of credentials, your Proton VPN login credentials, and OpenVPN / IKEv2 credentials. This article explains the difference between Proton credentials and OpenVPN / IKEv2 credentials, what they are used for, and where you can find them. Proton credentials Your Proton credentials are […]

The Proton VPN iOS app offers its users the choice of the OpenVPN, IKEv2, and Wireguard VPN protocols. Learn more about the advantages and disadvantages of different VPN protocols. Some users have noticed when they select OpenVPN in our iOS app, the amount of battery power our app uses dramatically […]

If you are having trouble logging into Proton VPN, here are a couple common causes and solutions. There are many ways to log into Proton VPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the […]

In order to respect our users’ privacy, Proton VPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic […]

WireGuard® is a new VPN protocol used to secure the connection between your device and a VPN server.  Learn more about how VPNs work WireGuard uses state-of-the-art cryptography to keep your connection secure and, at just a few thousand lines of code, it is extremely lightweight. This makes it faster […]

We would like  to remind you that you should check the VPN Streaming Guide to get step-by-step instructions on setting up your VPN connection and securely watching your favorite content on various streaming platforms. We also want to remind you that our streaming feature is only available on VPN Plus, […]

Proton VPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in […]

If the base filtering engine (BFE) is not running on your Windows device, the Proton VPN app will show the following error messages: The most likely reason the BFE is not running is that a virus disabled it to perform malicious actions on your device. For Proton VPN to work […]

Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method. Important note: If you reset your password, you won’t be able to read all your existing […]