Troubleshooting and general information

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

All our VPN apps use secure VPN protocols: Windows: OpenVPN, WireGuard® macOS: OpenVPN, IKEv2, and WireGuard Android: OpenVPN, IKEv2, and WireGuard iOS/iPadOS: OpenVPN, IKEv2, and WireGuard Linux: OpenVPN Learn more about VPN protocols You can use OpenVPN in UDP or TCP modes. UDP is faster, but TCP is more reliable […]

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the Proton VPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a […]

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

Sometimes you need to clear your browser’s cache and cookies in order to access the Proton VPN dashboard (reason include but not limited to, corrupted cache or new version available). Below we describe how to accomplish this in the browser of your choice. Chrome In the upper right-hand corner, select […]

Proton VPN does encryption and decryption of your account details in the web browser when you log in to the Proton VPN dashboard. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. […]

In cases Proton VPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. […]

Why do you need JavaScript Chrome PC To the right of the address bar, click the icon with 3 stacked horizontal lines. From the drop-down menu, select Settings. At the bottom of the page, click the Show advanced settings… link. Under the Privacy section, click the Content settings… button. Under the JavaScript heading, select the Allow all sites to run JavaScript radio […]

When you open the Proton VPN app, you will sometimes see the warning “You are unprotected!” or “Not connected.” Screenshot of Android app Screenshot of iOS app Screenshot of macOS app Screenshot of Windows app This means that you are not currently connected to one of our VPN servers and […]