Troubleshooting and general information


 

Who owns Proton VPN?

Proton VPN is a service provided by Proton AG, an employee-owned company based in Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear Research) and created Proton Mail, the world’s largest encrypted email service. Proton employees hold the vast […]

 

Why did a Proton VPN server get removed?

Occasionally, you may find that the Proton VPN server you always connect to has been removed.  At Proton VPN, we continuously upgrade our servers to ensure the best performance and stability. These investments are what make Proton VPN consistently the fastest VPN service. This means that we will periodically retire […]

 

Solutions to OpenVPN Authentication Failure

Encountering Authentication Failure errors when connecting to Proton VPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem. There are a number of ways to connect to Proton VPN other than using our native apps . It is also possible to connect using third […]

 

How private is WireGuard?

WireGuard® is a new VPN protocol that is lightweight, fast, and secure. By default, there are some potential privacy issues with WireGuard, but Proton VPN’s implementation of the protocol uses unique technical solutions to safeguard your privacy. Which implementation of WireGuard does Proton VPN use? Proton VPN uses a specially […]

 

Troubleshooting VPN connection issues on Windows

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your connection is blocked by your ISP or government If you live in a restrictive country then your […]

 

Two-factor authentication on Proton VPN

Two-factor authentication (2FA) adds an additional layer of security to your Proton VPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates a one-time, 6-digit code to use […]

 

Proton VPN temporarily locked my account for security reasons

Proton VPN implements a security system to protect our users’ accounts. If we detect potentially suspicious behavior that may indicate someone is trying to gain unauthorized access to your account then we may temporarily lock your account in order to protect it. While your account is locked you will not […]

 

How does P2P VPN redirection work with Proton VPN?

Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating the […]

 

How to reset the Proton VPN account password

Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method. Important note: If you reset your password, you won’t be able to read all your existing […]

 

How to share a VPN connection via Android hotspot

Using a VPN on your Android phone: Why you need a VPN on your Android phone Android phones can share their internet connection by creating a “mobile hotspot”  that allows other devices to connect to the phone via WiFi so that they can access the internet using the phone’s mobile […]

 


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