Troubleshooting and general information

Two-factor authentication on ProtonVPN Two-factor authentication (2FA) adds a layer of security to your ProtonVPN account by adding an extra verification to the login process for additional protection. Currently, ProtonVPN supports the one-time password (OTP) protocol, so accounts with 2FA enabled will be prompted to enter a 6-digit code upon […]

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your ProtonVPN account password by using your recovery email address as explained […]

ProtonVPN respects its users’ privacy and enforces a no-logs policy. This means your VPN connections remain private and we do not store information about your connections or the websites you visit. For the purpose of securing your account and making sure it’s you who is signing in, we store a […]

Occasionally, you may find that the ProtonVPN server you always connect to has been removed. This reflects the fact that, in our continuous effort to expand our network of VPN servers, reduce latency, and improve our service, we need to retire certain servers. There are generally three explanations for this: […]

RivaTuner is an overclocking and hardware monitoring system for Windows devices that is used to enhance GPU performance. At this point, it is outdated, with the last stable version being released in 2009. We have found that if you have RivaTuner installed on your device, ProtonVPN will not open. To […]

ProtonVPN is a service provided by Proton Technologies AG, an employee-controlled company based in Geneva, Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear Research) and created ProtonMail, the world’s largest encrypted email service. Proton continues to have our […]

In December 2019 we made a minor update to ProtonVPN’s Terms and Conditions and Privacy Policy reflecting that the legal party you are contracting with was changed from ProtonVPN AG (Switzerland) to Proton Technologies AG (Switzerland). As Proton Technologies AG was the parent company of ProtonVPN (and the 100% owner […]

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

On some devices, when your iPhone or iPad goes to sleep, it causes ProtonVPN to stop working. This will typically cause the device to disconnect from your WiFi network. We have identified that the problem lies with iOS and is outside of our control. Thus, unfortunately, we cannot fix it […]