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Troubleshooting and general information


 

How do I check for updates?

We will notify you when new updates become available but if you would like, you can check for updates by following these simple steps: For Windows application: Open the ProtonVPN app Go to top left of the application and click on 3 horizontal lines Locate Update NOTE: If it is […]

 

How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the ProtonVPN app Press Disconnect in the currently running connection Option 2 Navigate towards the ProtonVPN icon in the systems tray section. Right click the icon and press Disconnect Additional […]

 

How do I check that my IP address has been changed?

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit https://iplocation.net and note down your IP address and location Connect to ProtonVPN server Visit https://iplocation.net again (or refresh the page) to […]

 

How to log in to ProtonVPN?

This article explains the difference between Proton credentials and OpenVPN credentials, what they are used for and where you can find them. Proton credentials vs. OpenVPN credentials There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. The Proton credentials: These are the username […]

 

How to clear browser cache and cookies

Sometimes you need to clear your browser’s cache and cookies in order to access the ProtonVPN dashboard (reason include but not limited to, corrupted cache or new version available). Below we describe how to accomplish this in the browser of your choice. Chrome In the upper right-hand corner, select the Menu, choose Settings, and select Show […]

 

Unable to connect

In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. Server […]

 

Understanding and Increasing VPN Speeds

In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans. Because VPN is establishing an encrypted tunnel over your existing Internet connection, the speed of a VPN is largely limited by the […]

 

Who owns ProtonVPN

ProtonVPN is a service provided by ProtonVPN AG which is based in Geneva, Switzerland. ProtonVPN AG is a wholly-owned subsidiary of Proton Technologies AG which is also based in Geneva, Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear […]

 

What is Secure Core VPN?

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the ProtonVPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click the […]

 


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