Troubleshooting and general information

We will notify you when new updates become available but if you would like, you can check for updates by following these simple steps: For Windows application: Open the ProtonVPN app Go to top left of the application and click on 3 horizontal lines Locate Update NOTE: If it is […]

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the ProtonVPN app Press Disconnect in the currently running connection Option 2 Navigate towards the ProtonVPN icon in the systems tray section. Right click the icon and press Disconnect Additional […]

After connecting to one of ProtonVPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit https://iplocation.net and note down your IP address and location Connect to ProtonVPN server Visit https://iplocation.net again (or refresh the page) to […]

This article explains the difference between Proton credentials and OpenVPN credentials, what they are used for and where you can find them. Proton credentials vs. OpenVPN credentials There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. The Proton credentials: These are the username […]

Once you create your account, we advise you to write down your password and keep it in a safe place. However, it’s natural that some people will forget or lose their passwords. In that case, you can reset your ProtonVPN account password by using your recovery email address as explained […]

Sometimes you need to clear your browser’s cache and cookies in order to access the ProtonVPN dashboard (reason include but not limited to, corrupted cache or new version available). Below we describe how to accomplish this in the browser of your choice. Chrome In the upper right-hand corner, select the Menu, choose Settings, and select Show […]

In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. Server […]

In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans. Because VPN is establishing an encrypted tunnel over your existing Internet connection, the speed of a VPN is largely limited by the […]

ProtonVPN is a service provided by ProtonVPN AG which is based in Geneva, Switzerland. ProtonVPN AG is a wholly-owned subsidiary of Proton Technologies AG which is also based in Geneva, Switzerland. Proton was founded in 2014 by a team of scientists who met at CERN (the European Center for Nuclear […]

ProtonVPN has a Secure Core feature that improves user privacy and data security by mitigating some of the risks from a compromised VPN server. A common method to expose VPN traffic is to compromise the server that handles your traffic. This risk is particularly acute for servers located in high-risk […]