Return to protonvpn.com Facebook   Twitter   Reddit   ProtonMail


 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How to quickly connect to ProtonVPN through Systems Tray option?

The ProtonVPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: when ProtonVPN is minimised, you can also connect by using the Quick Connect button.     Related questions How […]

 

My status is unprotected

Your status is showing as unprotected when your device is not connected to ProtonVPN. The following article describes the easiest steps to connect to ProtonVPN. If you are still unable to connect, please take a look at our list of most frequent connectivity issues.     Related questions Unable to […]

 

How do I install and uninstall ProtonVPN on Windows?

The following instructions are applicable for Windows versions 7,8 and 10. ProtonVPN’s native client app is the simplest way to install ProtonVPN on your device. To guarantee the protection of your data we use OpenVPN protocol by default. Once installed you can start using ProtonVPN right away. Below we also […]

 

Enabling JavaScript

Why do you need JavaScript Chrome PC To the right of the address bar, click the icon with 3 stacked horizontal lines. From the drop-down menu, select Settings. At the bottom of the page, click the Show advanced settings… link. Under the Privacy section, click the Content settings… button. Under the JavaScript heading, select the Allow all sites to run JavaScript radio […]

 

Allowing sessionStorage

ProtonVPN uses the latest in web technologies to secure your data, and requires sessionStorage. This article will explain what sessionStorage is and address common issues. What is sessionStorage? sessionStorage is a new web technology that lets you store website information securely on your device. We use sessionStorage to store your authentication token which is […]

 

Why do you need JavaScript, Session Storage, and Cookies?

ProtonVPN does encryption and decryption of your account details in the web browser when you log in to the ProtonVPN dashboard. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. ProtonVPN also […]

 

Enabling Cookies

Why do you need Cookies? Chrome If you’re using Chrome, go to Chrome > Preferences and you’ll see a settings menu appear within the browser window. Scroll down and click Show advanced settings… to bring up the privacy options. Now, click the Content settings button, and then, to enable cookies, click Allow local data to be set (recommended). Firefox […]

 

How to use ProtonVPN with the OpenVPN GUI on Windows

ProtonVPN is available as a native client for download here, however in some cases users may prefer to use a third party VPN client capable of handling OpenVPN configs. If you prefer a manual connection and tinkering OpenVPN configuration files, the OpenVPN GUI application is one of the alternative options […]

 

Assigning VPN Connections to Visionary Users

This article describes how Visionary accounts can assign VPN connections to users in their organization. The Proton Visionary plan allows users to create an Organization entity and add additional users of ProtonMail and ProtonVPN to their Organization. ProtonVPN connections can then be assigned to these users by the original account […]

 

Does ProtonVPN have bandwidth limit?

All ProtonVPN users have unlimited bandwidth and speed. We have multiple servers in numerous countries to provide you with the fastest and most secure streaming and browsing experience. If you are experiencing issues when connected to ProtonVPN please check out our article about how to solve common bandwidth and speed issues. […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

 

ProtonVPN manual Android IKEv2 VPN setup

There are three ways you can use ProtonVPN on Android. The recommended way is to use the ProtonVPN app, which is one of the best Android VPN apps available. You can get our Android VPN app from the Google Play Store. If you don’t want to use the ProtonVPN Android app, […]

 

How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced – to allow more unique TCP/IP identifiers to be created for each user. While most of the internet users are still using IPv4 protocol, […]

 

Solutions to ProtonVPN Android app issues

VPN Connection fails due to gateway_unreachable error Symptom: Starting and logging in to the ProtonVPN Android app is successful, however, when connecting to a server, the connection fails and returns error “Unable to VPN: gateway_unreachable”. Cause: Most common issue causing this error is that IPSec passthrough is not enabled in […]

 

How to disable the IPv6 on macOS

Depending on your current macOS version, you can disable the IPv6 directly in your Network settings. However, if the option is not present, you will have to disable it via Terminal commands. We recommend disabling IPv6 if you are using a manual connection type, such as manual IKEv2 or OpenVPN […]

 


Don't find your answer? We're happy to help you!     Contact Our Support Team

Secure Your Internet Today

Get ProtonVPN