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What is OpenVPN?

OpenVPN is a VPN protocol and is considered to be one of the most widely used VPN software solutions. It is also an open source software which means that everyone can freely use it and modify it as needed.   OpenVPN uses a custom security protocol which relies on SSL […]

 

Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

 

How to quickly connect to ProtonVPN through Systems Tray option?

The ProtonVPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: when ProtonVPN is minimised, you can also connect by using the Quick Connect button.     Related questions How […]

 

My status is unprotected

Your status is showing as unprotected when your device is not connected to ProtonVPN. The following article describes the easiest steps to connect to ProtonVPN. If you are still unable to connect, please take a look at our list of most frequent connectivity issues.     Related questions Unable to […]

 

Does ProtonVPN store user information?

ProtonVPN respects its users’ privacy and enforces a No Logs policy. This means your VPN connections remain private and we do not store information about your connections or the websites you visit.   For the purpose of securing your account and making sure it’s you who is signing in, we […]

 

How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the ProtonVPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click the […]

 

How do I install and uninstall ProtonVPN on Windows?

The following instructions are applicable for Windows versions 7,8 and 10. ProtonVPN’s native client app is the simplest way to install ProtonVPN on your device. To guarantee the protection of your data we use OpenVPN protocol by default. Once installed you can start using ProtonVPN right away. Below we also […]

 

Enabling JavaScript

Why do you need JavaScript Chrome PC To the right of the address bar, click the icon with 3 stacked horizontal lines. From the drop-down menu, select Settings. At the bottom of the page, click the Show advanced settings… link. Under the Privacy section, click the Content settings… button. Under the JavaScript heading, select the Allow all sites to run JavaScript radio […]

 

Allowing sessionStorage

ProtonVPN uses the latest in web technologies to secure your data, and requires sessionStorage. This article will explain what sessionStorage is and address common issues. What is sessionStorage? sessionStorage is a new web technology that lets you store website information securely on your device. We use sessionStorage to store your authentication token which is […]

 

Why do you need JavaScript, Session Storage, and Cookies?

ProtonVPN does encryption and decryption of your account details in the web browser when you log in to the ProtonVPN dashboard. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. ProtonVPN also […]

 

Enabling Cookies

Why do you need Cookies? Chrome If you’re using Chrome, go to Chrome > Preferences and you’ll see a settings menu appear within the browser window. Scroll down and click Show advanced settings… to bring up the privacy options. Now, click the Content settings button, and then, to enable cookies, click Allow local data to be set (recommended). Firefox […]

 

How to use ProtonVPN with the OpenVPN GUI on Windows

ProtonVPN is available as a native client for download here, however in some cases users may prefer to use a third party VPN client capable of handling OpenVPN configs. If you prefer a manual connection and tinkering OpenVPN configuration files, the OpenVPN GUI application is one of the alternative options […]

 

Solutions to ProtonVPN Login Problems

If you are having trouble logging into ProtonVPN, here are a couple common causes and solutions. There are many ways to log into ProtonVPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the ProtonVPN Dashboard (https://account.protonvpn.com) […]

 

Assigning VPN Connections to Visionary Users

This article describes how Visionary accounts can assign VPN connections to users in their organization. The Proton Visionary plan allows users to create an Organization entity and add additional users of ProtonMail and ProtonVPN to their Organization. ProtonVPN connections can then be assigned to these users by the original account […]

 

Does ProtonVPN have bandwidth limit?

All ProtonVPN users have unlimited bandwidth and speed. We have multiple servers in numerous countries to provide you with the fastest and most secure streaming and browsing experience. If you are experiencing issues when connected to ProtonVPN please check out our article about how to solve common bandwidth and speed issues. […]

 

Participate in the ProtonVPN Android app beta

If you are using an Android device and would like to test new builds of ProtonVPN app before they’re released publicly, you can join the ProtonVPN Android app beta program. Like our non-beta Android VPN application, the beta is completely free to join and use. As a community support project, […]

 


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